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Top Customer Service Outsourcing Companies in the United States

Exceptional customer service is crucial for any successful business, yet managing it in-house can be costly and complex. Our list of top customer service outsourcing companies in the United States provides solutions to help you deliver excellent support without the operational burden. From phone support to chat and email, these companies specialize in providing attentive and efficient customer care. Find the right partner to enhance your customer service experience and retain loyal customers.

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40 Companies
Last updated:Dec 21, 2024
in 2024
Top Customer Service Outsourcing Companies in the United States

List of the Top Customer Service Outsourcing Companies in the United States

TechMatter (Pvt) Ltd logo

Software Development Company

5.0

About company

TechMatter is an IT Solutions and Managed Services Provider specializing in developing custom solutions leveraging the latest technologies that meet our client’s business objectives. Our team has yea... Read more about TechMatter (Pvt) Ltd

$10000 - $24999

$50 - $99/hr

500 - 999

2012

Pittsburgh, Pennsylvania


Service focuses

ReviewReview dated Aug 26, 2024
TechMatter’s Project Management Software has made our work much easier. The dashboard and task tools are very simple to use. We can easily chat and work together with our team. The reports are clear and helpful. Our productivity has definitely improved. We highly recommend it!
Reviewer

Alexa Wilson

Senior Project Manager

5.0

JindalX logo

JindalX

Claimed

To be your Outsourcing partner for exceptional CX

About company

JindalX is a global business outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We’re the dreamers, creators, and innovators with a vision to... Read more about JindalX

Less then $5,0000

$25 - $49/hr

1000 - 4999

2001

Houston, Texas


Service focuses

TECHSPEED INC logo

DATA ENTRY & BUSINESS PROCESS OUTSOURCING

About company

Innovative AI Driven Data Services: TechSpeed Ranked #1 Data Entry Outsourcing Company. Providing Innovative AI Driven Data Services, Data Mining, Back office Support, Web Research, Data Processing... Read more about TECHSPEED INC

Less then $5,0000

< $25/hr

50 - 199

2002

Portland, Oregon


Service focuses

About company

ExpertCallers is a professional outsourcing company that specializes in providing tailored inbound, outbound, and IT-enabled customer support services. With a global footprint spanning multiple conti... Read more about ExpertCallers - Outsource Call Center Services

$5000 - $9999

< $25/hr

500 - 999

2002

Princeton, New Jersey


Service focuses

Blue Valley Marketing logo

Marketing Success....Matters

About company

Since 1991, Blue Valley Marketing has supported businesses operating in B2B markets, media and publishing industries. What began as a division of a phone company soon expanded to become an independen... Read more about Blue Valley Marketing

$5000 - $9999

$25 - $49/hr

200 - 499

1991

Home, Kansas


Service focuses

AGS Health logo

AGS Health

Claimed

Revenue To Realize Your Vision

About company

AGS Health is more than a revenue cycle management company—we’re a strategic partner for growth. Our distinctive methodology blends award-winning services with intelligent automation and high-touch... Read more about AGS Health

Less than $5000

NA

10000+

2011

Washington, D.C., District of Columbia


Service focuses

Data-Entry-India.com logo

Data-Entry-India.com

Unclaimed

About company

Data-Entry-India.com, a division of SunTec India, is a leading data and eCommerce support service provider catering to a global clientele. As a trusted business process outsourcing company, we enable... Read more about Data-Entry-India.com

Undisclosed

Undisclosed

500 - 999

1999

United States


Service focuses

Systemart logo

Systemart

Claimed

We Optimize. You Capitalize.

About company

Systemart, LLC, is a leading company offering a wide range of IT services, staffing solutions, and outsourcing business processes. For over 25 years, Systemart has been well-known for providing creat... Read more about Systemart

Less than $5000

< $25/hr

50 - 199

1999

Parsippany, New Jersey


Service focuses

ACC logo

ACC

Unclaimed

Peace of Mind for your Business

About company

American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones. T... Read more about ACC

Undisclosed

< $25/hr

500 - 999

1986

United States


Service focuses

About company

We specializes in providing strategic outsourcing services that empower your organization to focus on its core competencies, while we handle the service delivery. Our comprehensive suite of services/... Read more about CrosLinks

Less than $5000

NA

10 - 49

2000

Anaheim, California


Service focuses

Virtual Assist USA logo

Do What You Do Best and Outsource the Rest

About company

Virtual Assist USA, an all-American team of Virtual Assistants, provides all the benefits of an in-house staff and support team, for a fraction of the costs. Our experts are easy to work with and rel... Read more about Virtual Assist USA

Less than $5000

$25 - $49/hr

10 - 49

2008

United States


Service focuses

Bellmedex logo

Bellmedex

Unclaimed

Your Partner in Medical Billing Solutions

About company

BellMedEx is a medical billing, and Full-Service Revenue Cycle Management (RCM) company that helps healthcare providers get started quickly and easily. We have a proven track record of reducing denial... Read more about Bellmedex

Undisclosed

< $25/hr

500 - 999

2009

United States


Service focuses

About company

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm. Focusing on optimizing business operations, we empower companies of all sizes with our strategic business proce... Read more about FBSPL - Fusion Business Solution P Limited

$5000 - $9999

$25 - $49/hr

500 - 999

2006

New York City, New York


Service focuses

SureCall logo

SureCall

Unclaimed

Doing Good With Every Call!

About company

SureCall is set apart by state-of-the-art technology, flexible architecture and streamlined programs. We are leaders in the industry and have received several awards and recognition for our service ex... Read more about SureCall

Undisclosed

< $25/hr

50 - 199

1982

United States


Service focuses

About company

QWay Healthcare is your trustworthy premium end-to-end revenue cycle management partner. It provides RCM services for hospitals, independent and group clinics as well as EHR and medical billing compan... Read more about QWay Healthcare

Undisclosed

Undisclosed

500 - 999

2010

United States


Service focuses

Direct Answer, Inc. logo

We Keep the Promises You Make.

About company

If you want a company who manages your customers in simply a transactional way…stop reading here. We are not that kind of company. With Direct Answer, you are gaining the benefit of learning everythin... Read more about Direct Answer, Inc.

Undisclosed

< $25/hr

10 - 49

1991

United States


Service focuses

ProComm logo

ProComm

Unclaimed

CREATING TELESERVICE SOLUTIONS

About company

Professional Communication Services is located in the heart of Silicon Valley and was founded in 1991 to meet the specialized needs of the medical and high tech industries. We recognized that this par... Read more about ProComm

Undisclosed

< $25/hr

10 - 49

1991

United States


Service focuses

Intelligent Office logo

Your Staff. Your Office. Your Success.

About company

Intelligent Office provides customized business solutions, reception services and prestigious offices and conference space to hundreds of local, national and international businesses. Our staff can sc... Read more about Intelligent Office

Undisclosed

Undisclosed

200 - 499

2010

United States


Service focuses

About company

At WorkerMan we provide a complete business solution package, tailor made to fit your business priorities and values. Whether it is website designing, managing your backend, promoting your business,... Read more about WorkerMan

Less than $5000

$25 - $49/hr

10 - 49

2018

Addison, Texas


Service focuses

Posh Virtual Receptionists logo

We answer your calls, so you can answer what calls you

About company

Posh is a 100% employee-owned call answering service provider based in the United States. We bring with us twenty years of experience and excel in offering high-end yet affordable live virtual r... Read more about Posh Virtual Receptionists

Less than $5000

$50 - $99/hr

50 - 199

2020

Virginia Beach, Virginia


Service focuses

VirtusaPolaris logo

Accelerating Business Outcomes

About company

On 3 March 2016, Virtusa Corporation acquired a majority interest in Polaris Consulting & Services Limited. VirtusaPolaris, our new market-facing brand, represents the combined strengths of Virtusa an... Read more about VirtusaPolaris

Undisclosed

< $25/hr

500 - 999

1993

United States


Service focuses

SunTec Web Services logo

Multi-Process IT Outsourcing Services

About company

SunTec India is a leading global IT and business process outsourcing solutions provider with over 25 years of industry experience. Headquartered in New Delhi, India, our company is supported by a tea... Read more about SunTec Web Services

Undisclosed

< $25/hr

1000 - 4999

1999

Laguna Beach, California


Service focuses

About company

With over 18 years of experience, LiveSalesman is a leading provider of Outsourced Multilingual Sales and Customer Contact Solutions for businesses globally. Our journey started with Skype when they w... Read more about LiveSalesman

Undisclosed

$50 - $99/hr

50 - 199

2006

United States


Service focuses

PissedConsumer logo

Building bridges between consumers and brands

About company

Pissed Consumer is a consumer advocacy website. Its reviews give consumers an opportunity to learn more about various industries, companies and brands. Since 2006 Pissedconsumer.com has been one of th... Read more about PissedConsumer

Undisclosed

< $25/hr

50 - 199

2006

United States


Service focuses

KitelyTech logo

KitelyTech

Unclaimed

Mobile, Web, Software & SEO Experts

About company

KitelyTech is a full service Technology Design & Development company located in downtown Chicago. The team at KitelyTech mixes together all of the ingredients required for a successful technology dev... Read more about KitelyTech

Undisclosed

Undisclosed

50 - 199

2009

United States


Service focuses

VinsiAI logo

VinsiAI

Claimed

AI CX Agents Made Easy

About company

VINSI.AI is a leader in AI-powered phone agent outsourced solutions. Enjoy a quick and simple deployment process with our expert guidance. Our innovative technology and full-service approach provides... Read more about VinsiAI

Less than $5000

< $25/hr

10 - 49

2023

Las Vegas, Nevada


Service focuses

Leadoku logo

Leadoku

Claimed

Generate Highly Qualified Leads on Linkedin

About company

Leadoku is a comprehensive LinkedIn automation solution tailored for B2B professionals seeking efficient lead generation. Automate messages, track follow-ups, and manage campaigns all in one place. L... Read more about Leadoku

Less than $5000

$50 - $99/hr

10 - 49

2024

Miami, Florida


Service focuses

About company

Team is an ‘Outcome Sourcing’ company specializing in Medical Billing.NetSet Digital is a result-oriented outsourcing company that offers end-to-end RCM and technology-driven solutions to the healthca... Read more about NetSet RCM Services

Undisclosed

< $25/hr

200 - 499

2016

United States


Service focuses

Trupp Global logo

Crazy Good Outsourcing

About company

Trupp Global is a leading outsourcing service provider dedicated to empowering early-stage ventures and small and medium-sized businesses (SMBs) to thrive and amplify their brands. With a strong pres... Read more about Trupp Global

Less than $5000

< $25/hr

200 - 499

2017

Orlando, Florida


Service focuses

About company

VAA On Demand 24/7, we understand the challenges businesses face in today’s fast-paced world Start a Free Trial Right Now Our mission is to empower entrepreneurs and businesses by offering reliable,... Read more about VAA ON Demand 247

Undisclosed

NA

10 - 49

2012

New York City, New York


Service focuses

About company

A BUSINESS PROCESS OPTIMIZATION TO INCREASE BUSINESS PROFITABILITY

Undisclosed

< $25/hr

50 - 199

2015

United States


Service focuses

About company

We provide highly qualified Virtual Assistants that can help you organized your administrative task. MCVO talent outsourcing Services is one of the best outsourcing agency in the Philippines

Undisclosed

< $25/hr

50 - 199

2017

United States


Service focuses

Dr. BPO logo

Dr. BPO

Claimed

Taking Care of Business

About company

Why we do what we do. Doctor’s practices face many operational challenges. Increased demands, rising costs, consolidation pressure, and a need to differentiate from alternatives. Rather than focu... Read more about Dr. BPO

Less than $5000

NA

1 - 9

2024

Voorhees, New Jersey


Service focuses

AMBSI Inc. logo

AMBSI Inc.

Unclaimed

End-to-End Medical billing service

About company

AMBSI Inc. is a company focusing on providing End-to-End Medical billing services to medical practices and healthcare companies. Years of expertise combined with deep industry bits of knowledge make i... Read more about AMBSI Inc.

Undisclosed

Undisclosed

10 - 49

2018

United States


Service focuses

Medstar Billing Services logo

Leading RCM and medical billing Sevices across the USA.

About company

Medstar Billing Services is a trusted provider of medical billing and Full-Service Revenue Cycle Management (RCM) solutions, designed to help healthcare providers streamline their financial process... Read more about Medstar Billing Services

Undisclosed

$25 - $49/hr

50 - 199

2020

Moorhead, Minnesota


Service focuses

Teldrip logo

Teldrip

Claimed

Best AI Call Tracking Software

About company

Teldrip stands at the forefront as a provider of sophisticated call tracking software , crafted specifically for businesses aiming to refine their communication strategies and boost customer inte... Read more about Teldrip

Undisclosed

< $25/hr

50 - 199

2021

New York City, New York


Service focuses

About company

panaHEALTH Care Solutions is a premier provider of healthcare support services, dedicated to enhancing operational efficiency for healthcare providers. Our core services include Medical Billing and... Read more about panaHEALTH Care Solutions

$5000 - $9999

NA

50 - 199

2016

Sheboygan, Wisconsin


Service focuses

About company

We are specialists in IT Recruitment and Nearshore Staffing, determined to find and match the right technical talent to your business. More than a matchmaker, Puzzle Recruitment works to secure the ri... Read more about Puzzle

Undisclosed

Undisclosed

10 - 49

2021

United States


Service focuses

Taskforce BPO logo

Taskforce BPO

Unclaimed

Customized BPO Services.

About company

Taskforce BPO is an American Veteran owned company whose mission is to provide clients with labor solutions that enable them to focus on their core competencies while increasing productivity and profi... Read more about Taskforce BPO

Undisclosed

< $25/hr

50 - 199

2015

United States


Service focuses

Crystalvoxx Global LLC logo

Let us do the billing so you can focus on the healing

About company

CrystalVoxx offers comprehensive medical billing solutions tailored to the USA market, addressing the financial and operational challenges faced by healthcare providers. By delivering high-quality, c... Read more about Crystalvoxx Global LLC

Undisclosed

< $25/hr

200 - 499

2012

Plano, Texas


Service focuses

How much does it cost to hire Customer Service Outsourcing Companies in the United States?

Pricing by Location in 2024
Data current as of: Dec 21, 2024

US

US
Country

40

Total number of companies

11

Companies undisclosed data

29

Companies provided data
Employees
Avg. hourly rate
10 - 49
50 - 199
200 - 499
500 - 999
1000 - 4999
Number of companies

< $25/hr

3

8

3

4

1

19

$25 - $49/hr

2

1

1

1

1

6

$50 - $99/hr

1

2

1

4

6

20.69%

11

37.93%

4

13.79%

6

20.69%

2

6.90%

29

$25 - $49/hr

Avg. hourly rate

< $25/hr

Most popular

Results of our research on 40 the USA-based Customer Service Outsourcing Companies:

Hourly rate data disclosure
  • 27.5%

    of companies in this research did not disclose their hour rate information.

  • 72.5%

    of companies in this research provided their hourly rate information.

The size of companies
  • 20.7%

    10 - 49

  • 37.9%

    50 - 199

  • 13.8%

    200 - 499

  • 20.7%

    500 - 999

  • 6.9%

    1000 - 4999

The findings reveal trends in the pricing policies and structures of companies featured on our portal.

Summary of Customer Service Outsourcing Companies in the United States (as of Dezember 21, 2024)

To determine the average hourly cost of hiring Customer Service Outsourcing Companies in the United States, we can analyze the distribution of companies across different hourly rate ranges and company sizes.

Hourly Rate Ranges:

  • < $25/hr: 19 companies (65.52%) Most Popular Rate

  • $25 - $49/hr: 6 companies (20.69%) Average Rate

  • $50 - $99/hr: 4 companies (13.79%)


Analysis

  1. Most Popular Hourly Rate: The most popular hourly rate among Customer Service Outsourcing Companies in the United States is < $25/hr, with 19 companies (65.52%) offering services within this range. This indicates that a significant portion of the market is targeting a low-range pricing strategy, which may appeal to a broad spectrum of clients seeking a balance between cost and quality.

  2. Average Hourly Rate: The average hourly rate for Customer Service Outsourcing Companies in the United States is between $25 - $49/hr, with 6 companies (20.69%) falling into this category. This suggests that while low-range pricing is popular, there is also a substantial portion of the market that offers higher-priced services, potentially indicating more specialized or high-quality offerings.

Conclusions

  • The Customer Service Outsourcing market is diverse, with a substantial number of companies offering services at different price points to cater to a wide range of clients.

  • The most competitive and densely populated hourly rate range is < $25/hr, making it the most accessible for many potential clients.

  • The hourly rates ($25 - $49/hr and above) are also common, indicating a robust market for specialized and potentially medium-quality services.

This analysis provides a comprehensive overview for businesses or individuals looking to hire Customer Service Outsourcing Companies in the United States, enabling them to make informed decisions based on their budget and project requirements.

Choosing the Right Customer Service Outsourcing in the United States Partner: A Full Guide

Which providers of Customer Service Outsourcing services in the United States featured on the SuperbCompanies portal have more than 10 years of experience?

Currently, several firms listed on SuperbCompanies boast over 10 years of experience in providing high-quality Customer Service Outsourcing in the United States services. Some of the most prominent among them are:
  • TechMatter (Pvt) Ltd (2012)
  • JindalX (2001)
  • TECHSPEED INC (2002)
  • ExpertCallers - Outsource Call Center Services (2002)
  • Blue Valley Marketing (1991)
These companies combine rich experience and cutting-edge technology. For more detailed information, you can visit their profiles on the SuperbCompanies portal.

What firms specializing in Customer Service Outsourcing in the United States have 1–3 years of experience and offer the lowest prices?

Here are some of the best firms with 1-3 years of experience and positive reviews, offering competitive pricing:
  • VinsiAI (2023) - < $25 per hour
These companies are relatively new to the market, but they have quickly gained good reputations for delivering cost-effective, high-quality solutions

What are the Top providers of Customer Service Outsourcing services in the United States that have 10 years of experience and offer the lowest prices?

Here are some of the top providers with over 10 years of experience, excellent reviews, and competitive pricing:
  • Blue Valley Marketing (1991) - $25 - $49 per hour
These companies are all well-regarded for their expertise in various types of Customer Service Outsourcing in the United States and offer scalable and affordable solutions for businesses of all kinds and sizes

What are the most experienced providers of Customer Service Outsourcing services in the United States among those listed on SuperbCompanies?

Among these providers listed on the SuperbCompanies portal, the following have the most significant experience:
  • SureCall (1982)
  • ACC (1986)
  • Blue Valley Marketing (1991)
  • ProComm (1991)
  • Direct Answer, Inc. (1991)
These companies are known for their extensive experience in Customer Service Outsourcing in the United States and have established themselves as industry leaders over the years. You can find more details about these companies on the SuperbCompanies website.

Which Customer Service Outsourcing in the United States service providers on the SuperbCompanies portal are the most awarded and certified?

On the SuperbCompanies portal, providers stand out for being highly awarded and certified. Among them, the following companies are particularly noteworthy:
  • AGS Health (2011) - NA
  • Systemart (1999) - < $25 per hour
  • Virtual Assist USA (2008) - $25 - $49 per hour
  • FBSPL - Fusion Business Solution P Limited (2006) - $25 - $49 per hour
  • Leadoku (2024) - $50 - $99 per hour

How many providers of Customer Service Outsourcing services in the United States are listed on the SuperbCompanies portal?

The SuperbCompanies portal lists a variety of Customer Service Outsourcing in the United States service providers across multiple regions, and over 39 featured companies are based across countries like Canada, the United States, Ukraine, and more.
It is worth mentioning that around 11 of the Customer Service Outsourcing in the United States firms on the SuperbCompanies portal do not provide full information. This means that they cannot be used in the in-depth analytical research conducted by the SuperbCompanies experts. As a result, their services and performance may not be as easily evaluated or scrutinized compared to companies with full, transparent data.

Which working models are the most popular among firms of Customer Service Outsourcing services in the United States listed on the SuperbCompanies portal?

The most popular working models among Customer Service Outsourcing in the United States firms listed on the SuperbCompanies portal are the following:
  • Full Time - 9 companies
  • On Demand - 7 companies
  • Part Time - 4 companies
These models cater to various project needs and requirements, offering flexibility in terms of resource allocation and engagement.

Which project management methodologies are the most popular among providers of Customer Service Outsourcing in the United States listed on the SuperbCompanies portal?

The most popular project management methodologies used by software testing providers listed on SuperbCompanies are:
  • Agile Methodology - 3 companies
  • Waterfall Methodology - 2 companies
  • Kanban Methodology - 2 companies
  • Lean Methodology - 2 companies
  • Scrum Methodology - 2 companies
These methodologies cater to various project types and organizational needs, offering flexibility and efficiency for different testing requirements.

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