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Communication is an integral part of our life. Effective communication is a ticket to success for any business. New communication channels are popping up every day. However, voice communication is still important. Voice services or VoIP services are in great demand as never before. In a nutshell, VoIP can be defined as a telephone connection via the Internet. The data isn't sent via analog telephone lines but digitalized and transferred via the Internet Protocol. Voice services have a great advantage enabling people to communicate with each other wherever they are without paying high telephone bills for international calls. To use answering services, you need an Internet connection, a PC, VoIP software and headset, analog telephone adapter, or VoIP telephone. The main features of VoIP service include web-based system administration, call management, Android/iOS mobile management, automatic operator, conferencing, videoconferencing, voicemail to Email and Text, etc. All these make VoIP service an essential tool for your business. That is why our team has drawn up a complete list of the best call center companies on the market. Check it and find a reliable partner that will help you to take advantage of call center services.

Read more

See Pricing Analytics
137 Companies
Last updated:Dec 14, 2024
in 2024
Call Center Services Companies

List of the Call Center Firms Companies

Conectys logo

Global: Customer support, Call centers, Moderation

About company

Conectys is a leading global BPO specializing in digital-first Customer Experience (CX) and content moderation solutions that reduce costs and increase speed to market for its clients. The company co... Read more about Conectys

$200,000 to $999,999

< $25/hr

1000 - 4999

2004

Bucharest, Romania


Service focuses

Divine tech Sol logo

We Provide one of the best IT Solutions there is

About company

At Divine Tech Sol, we recognize that the digital landscape is ever-changing, as are your business needs. Our bespoke Digital Marketing and BPO services make us more than just a service provider; we... Read more about Divine tech Sol

$5000 - $9999

< $25/hr

10 - 49

2018

Islamabad, Pakistan


Service focuses

TECHSPEED INC logo

DATA ENTRY & BUSINESS PROCESS OUTSOURCING

About company

Innovative AI Driven Data Services: TechSpeed Ranked #1 Data Entry Outsourcing Company. Providing Innovative AI Driven Data Services, Data Mining, Back office Support, Web Research, Data Processing... Read more about TECHSPEED INC

Less then $5,0000

< $25/hr

50 - 199

2002

Portland, Oregon


Service focuses

Konecta logo

Konecta

Unclaimed

We are Konecta.We are global.We are sustainable.

About company

Konecta was born in 1999 as a company dedicated to the outsourcing of business processes and contact center, growing exponentially to become a multinational with a staff of more than 54,000 profession... Read more about Konecta

Undisclosed

< $25/hr

500 - 999

1999

United Kingdom


Service focuses

About company

Westpark Communications is the call center designed with your needs in mind. They'll help you grow your business, enhance your image, streamline communications and keep your customers satisfied. Westp... Read more about Westpark Communications

Undisclosed

< $25/hr

50 - 199

1968

United States


Service focuses

Call Experts logo

Call Experts

Unclaimed

OPPORTUNITY IS CALLING...

About company

Call Experts is a total Contact Center solution for all voice and electronic communications. Whether your organization needs complete call management, overflow call management, answering services, a h... Read more about Call Experts

Undisclosed

Undisclosed

50 - 199

1982

United States


Service focuses

Nexa logo

Nexa

Unclaimed

Knowing Your Industry Makes All The Difference.

About company

Nexa is the leading provider of 24/7 virtual receptionists. We're dedicated to delivering unforgettable customer experiences on every call, and fostering a culture of success in our partners' business... Read more about Nexa

Undisclosed

$100 - $149/hr

50 - 199

1982

United States


Service focuses

Strategic Sales & Marketing logo

MAJOR ACCOUNT LEAD GEN SINCE 1989 - US BASED

About company

Strategic Sales and Marketing (SSM) is a lead generation company specializing in B2B lead generation, appointment setting and managing sales leads for major accounts in multiple industry sectors. Foun... Read more about Strategic Sales & Marketing

Undisclosed

< $25/hr

50 - 199

1989

United States


Service focuses

PATLive logo

PATLive

Unclaimed

24/7 Live Answering for Businesses

About company

PATLive provides a 24/7 answering service for businesses of all sizes. With flexible call scripting, fast answer times and 100% US agents PATLive answers calls for thousands of businesses nationwide.... Read more about PATLive

Undisclosed

Undisclosed

50 - 199

1990

United States


Service focuses

DataPlus logo

DataPlus

Unclaimed

Data Entry and Database Development Services

About company

DataPlus has served primarily national accounts since inception in 1992, though the same process and experience benefit select small and medium accounts as well. We have developed a high level of exp... Read more about DataPlus

Undisclosed

< $25/hr

50 - 199

1992

United States


Service focuses

XACT logo

XACT

Unclaimed

Solutions by Thinking Outside of the Box

About company

XACT has been providing contact center solutions for more than 19 years. Our experience provides a seamless, cost effective integrated solution for your business or organization. XACT specializes in c... Read more about XACT

Undisclosed

Undisclosed

200 - 499

1998

United States


Service focuses

Gold Cross Answering Service logo

Your Best First Impression. 24/7

About company

Gold Cross provides all of the expertise and dependability you would expect in a 24/7 answering service for a fraction of that cost, with no long-term contracts. We believe in making your customers fe... Read more about Gold Cross Answering Service

Undisclosed

Undisclosed

10 - 49

1980

United States


Service focuses

MAP Communications logo

Call Center for Excellence.

About company

Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go... Read more about MAP Communications

Undisclosed

Undisclosed

10 - 49

1991

United States


Service focuses

TeleContact logo

TeleContact

Unclaimed

A One Stop Solution.

About company

Since 1994, TeleContact Resource Services has been committed to bringing the best in outsourced telemarketing solutions to our clients. With an A+ rating from the BBB, our service is second to none, a... Read more about TeleContact

Undisclosed

< $25/hr

50 - 199

1994

United States


Service focuses

Ruby Receptionists logo

Delighting callers is Ruby.

About company

Ruby Receptionists is the bright and cheerful team of virtual receptionists trained to make a difference in your day and set your business apart. From our offices in Portland, Oregon, we handle your... Read more about Ruby Receptionists

Undisclosed

Undisclosed

200 - 499

2003

United States


Service focuses

Beeline Medical LLC logo

Best Medical Billing and Coding Company in USA

About company

At Beeline Medical LLC, we specialize in providing effortless task delivery and coordination, years of experience, and devotion to our clients, all of which will leave you and your patients with an... Read more about Beeline Medical LLC

$10000 - $24999

$25 - $49/hr

10 - 49

2016

Ballwin, Missouri


Service focuses

Infinit-O Global logo

Endless Opportunities

About company

Customized, flexible approaches to expand or optimize your business. Start with a small or large dedicated team of highly-trained tech-agnostic specialists, with the ability to scale as you grow. Main... Read more about Infinit-O Global

Undisclosed

Undisclosed

200 - 499

2005

Philippines


Service focuses

eCoast Marketing logo

Better leads. More appointments. Higher revenue.

About company

Want to dramatically increase your sale? eCoast generates better leads, more opportunities and higher revenue for clients. Our full suite of tailored appointment setting, demand generation, marketing... Read more about eCoast Marketing

Undisclosed

Undisclosed

50 - 199

2000

United States


Service focuses

VSA, Inc. logo

VSA, Inc.

Unclaimed

Fill your sales pipeline. We know how.

About company

We connect you with prospects who will convert to sales. Whether it's on-site, telephone or web demo appointments, we reach decision makers and schedule an appointment right on your calendar. The VS... Read more about VSA, Inc.

Undisclosed

$25 - $49/hr

50 - 199

2001

United States


Service focuses

VoiceNation logo

VoiceNation

Unclaimed

Because Every Call Could Be Your Next Customer

About company

VoiceNation is a 24/7 live answering service and live chat, that continues to be an industry leader. Custom scripting, U.S.-based operators and bilingual services are just a few things that set us apa... Read more about VoiceNation

Undisclosed

< $25/hr

50 - 199

2002

United States


Service focuses

EXL Service logo

EXL Service

Unclaimed

OPERATIONS MANAGEMENT ANALYTICS

About company

EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Usin... Read more about EXL Service

Undisclosed

< $25/hr

500 - 999

1999

United States


Service focuses

Sunshine1 logo

Sunshine1

Unclaimed

The best professional answering service since 1975

About company

Sunshine Communication Services, Inc. providing professional bilingual, English and Spanish, answering service for over 40 years.

Undisclosed

Undisclosed

1 - 9

1975

United States


Service focuses

AnswerConnect logo

AnswerConnect

Unclaimed

Delivering the best in contact center solutions.

About company

AnswerConnect’s telecommunications products— from live answering services to industry-specific contact center solutions including multi-channel support, inbound sales, Spanish-bilingual services, and... Read more about AnswerConnect

Undisclosed

Undisclosed

10 - 49

2002

United States


Service focuses

SalesRoads logo

SalesRoads

Unclaimed

Connecting You With New Customers.

About company

SalesRoads is the nation’s leading B2B Strategic Sales Outsourcing Company providing appointment setting, lead generation and tele-sales outsourcing services to our clients, while refining and executi... Read more about SalesRoads

Undisclosed

Undisclosed

50 - 199

2006

United States


Service focuses

Abby Connect Live Receptionists logo

Elite Live Receptionists Providing Non-Stop Care

About company

Abby Connect is the perfect mixture of high-end call reception and cost efficiency. Increasing revenue and improving your customers' experience is your Abby receptionist team's goal. With pricing begi... Read more about Abby Connect Live Receptionists

Undisclosed

< $25/hr

10 - 49

2005

United States


Service focuses

Answering Legal logo

Legal Answering Services

About company

Answering Legal provides law firms with a professional, highly trained answering service for any sized law firm. We are more than just another answering service because we treat every one of your call... Read more about Answering Legal

Undisclosed

Undisclosed

50 - 199

2013

United States


Service focuses

Resconcierge logo

Resconcierge

Unclaimed

Concierge Support for small & mid-sized businesses

About company

We're a US-based concierge service that brings omni-channel support (phone, email, live chat, text, outbound sales) to help you maximize every opportunity, 7 days a week. No contracts, and competitive... Read more about Resconcierge

Undisclosed

< $25/hr

50 - 199

2014

United States


Service focuses

Los Angeles Answering Service logo

Call Center at Los Angeles, CA

About company

Every client wants to contact a live person when buying goods online or making clarifications from a service provider. Although auto-attendants have become popular over time, many people prefer speaki... Read more about Los Angeles Answering Service

Undisclosed

Undisclosed

10 - 49

2010

United States


Service focuses

LeadsRain logo

LeadsRain

Unclaimed

Cloud Based Predictive Dialer

About company

LeadsRain is the marketing technology (MarTech) Company focused on innovating result driven, Offers Cloud-based Predictive Dialer, Ringless Voicemail Drops, Voice Broadcasting, and Text Message servic... Read more about LeadsRain

Undisclosed

Undisclosed

10 - 49

2012

United States


Service focuses

SalesPro Leads logo

Connecting You with Tomorrow's Buyers

About company

SalesPro Leads is a premier lead generation firm focused on serving B2B sales and marketing organizations. With a combined 100 plus years of demand generation, inside sales, and lead generation experi... Read more about SalesPro Leads

Undisclosed

< $25/hr

10 - 49

2012

United States


Service focuses

CSV Now logo

CSV Now

Claimed

Boosting Your Business Efficiency with Expert Professionals

About company

CSV Now is a premier consulting firm renowned for its talent acquisition, content marketing, and Business Process Outsourcing (BPO) expertise. We specialize in propelling tech brands to new heights... Read more about CSV Now

$5000 - $9999

NA

10 - 49

2020

Las Vegas, Nevada


Service focuses

Exela (formerly SourceHOV) logo

People. Knowledge. Innovation.

About company

SourceHOV is a global Transaction Processing Services and Enterprise Information Management leader. We provide services and solutions for high-volume, mission-critical organizations seeking to drive e... Read more about Exela (formerly SourceHOV)

Undisclosed

< $25/hr

500 - 999

2011

United States


Service focuses

Datascribe LPO logo

A Leading Legal Services Solutions Provider.

About company

Datascribe is one of the leading legal services solutions provider, delivering legal, shared and advisory services from secure centres in Bangalore, India to top law firms and corporations in the US a... Read more about Datascribe LPO

Undisclosed

< $25/hr

50 - 199

2005

United States


Service focuses

Promantra logo

Promantra

Unclaimed

An ISO 9001 & ISO 27001 Certified Organization

About company

Promantra joined the healthcare IT services domain in August 2003. Since then, they continue to provide high quality business process outsourcing services to all sections of the healthcare industry. W... Read more about Promantra

Undisclosed

< $25/hr

200 - 499

2003

United States


Service focuses

Ameridial logo

Ameridial

Unclaimed

Contact Center Results Since 1987

About company

Back in 1987, Ameridial’s first client was a national health organization that hired us to recruit volunteers. It was a job that demanded caring and compassionate callers who believed in our client’s... Read more about Ameridial

Undisclosed

< $25/hr

500 - 999

1987

United States


Service focuses

Perfect Data Entry logo

Professional Data Entry Services

About company

Perfect Data Entry provides speedy and efficient data management solutions at competitive prices. Whether you need fast and accurate data entry or have a complex coding or designing assignment, our te... Read more about Perfect Data Entry

Undisclosed

< $25/hr

200 - 499

Undisclosed

United States


Service focuses

KODA Bots logo

KODA Bots

Unclaimed

Automated Communication Management Software

About company

KODA Bots is the leading specialist in enterprise-strength automation software that allows companies to facilitate internal and external business communication across diverse channels. Our Automated C... Read more about KODA Bots

Undisclosed

$25 - $49/hr

10 - 49

2017

Poland


Service focuses

Calibrus logo

Calibrus

Unclaimed

GROWTH DRIVEN BY EXCELLENCE

About company

Calibrus is an onshore Customer Management Contact Center provider specializing in customer management solutions and back office support, including Third party verification (TPV), Customer authenticat... Read more about Calibrus

Undisclosed

< $25/hr

50 - 199

Undisclosed

United States


Service focuses

Integreon logo

Integreon

Unclaimed

Insightful Outsourcing. Remarkable Results.

About company

Integreon is a trusted, global provider of award-winning legal, document, business and research support solutions to leading law firms, corporate legal departments, financial institutions and professi... Read more about Integreon

Undisclosed

< $25/hr

500 - 999

1998

United States


Service focuses

Bay Business Group logo

Bookkeeping Services

About company

Bay Business Group, LLC is led by David Bradsher, CPA. After 20 years in the CPA field, 11 with accounting giant Deloitte & Touche, David recognized the great need of small-, medium-sized and emerging... Read more about Bay Business Group

Undisclosed

< $25/hr

10 - 49

Undisclosed

United States


Service focuses

About company

ExpertCallers is a professional outsourcing company that specializes in providing tailored inbound, outbound, and IT-enabled customer support services. With a global footprint spanning multiple conti... Read more about ExpertCallers - Outsource Call Center Services

$5000 - $9999

< $25/hr

500 - 999

2002

Princeton, New Jersey


Service focuses

Uassist.ME logo

Uassist.ME

Unclaimed

Extraordinary Assistants for Extraordinary People

About company

Uassist.ME was founded in 2009 and has been one of the top virtual assistants in the world since then. With offices in Miami and San Salvador our company serves clients in over 20 countries. Our found... Read more about Uassist.ME

Undisclosed

< $25/hr

50 - 199

2009

El Salvador


Service focuses

The Contact Company logo

Your Customer, Our Priority.

About company

Here at The Contact Company we add value for clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and sav... Read more about The Contact Company

Undisclosed

Undisclosed

500 - 999

2006

United Kingdom


Service focuses

About company

Eminence RCM stands out as a premier medical billing company in the USA, offering comprehensive revenue cycle management services. With a team of certified professionals and state-of-the-art technolo... Read more about Eminence RCM

Less than $5000

$25 - $49/hr

10 - 49

2018

McKinney, Texas


Service focuses

Posh Virtual Receptionists logo

We answer your calls, so you can answer what calls you

About company

Posh is a 100% employee-owned call answering service provider based in the United States. We bring with us twenty years of experience and excel in offering high-end yet affordable live virtual r... Read more about Posh Virtual Receptionists

Less than $5000

$50 - $99/hr

50 - 199

2020

Virginia Beach, Virginia


Service focuses

VoiceStamps logo

VoiceStamps

Unclaimed

Full Service IVR Hosting and Design.

About company

Voice Stamps is a professional IVR Hosting and Design Service Provider. We have been building IVR Apps since the late 90's when IVR was just getting started. Voice Stamps offers state of the art in Vo... Read more about VoiceStamps

Undisclosed

< $25/hr

10 - 49

1999

United States


Service focuses

Sun Knowledge logo

Sun Knowledge

Unclaimed

ONE WORLD ONE SUN

About company

Sun Knowledge is an ISO 9001:2000 certified Knowledge Process Outsourcing company with offices in New York City and Kolkata, India. In their Healthcare vertical they provide end-to-end Health Care Ins... Read more about Sun Knowledge

Undisclosed

< $25/hr

200 - 499

2006

United States


Service focuses

A1 Call Center logo

A Domestic Call Center Service Provider in India.

About company

A1 Callcenter is a CISCO based outsourcing call center as well as a full-service call center consulting group. Our business improvement strategy includes formal selection criteria for focusing on the... Read more about A1 Call Center

Undisclosed

< $25/hr

200 - 499

2009

India


Service focuses

About company

Introduction to Vital Health Services: Who We Are Vital Health Services is a leading Population Management company and a trusted provider of value-based care services. Our multidisciplinary team in... Read more about Vital Health Services

Less than $5000

< $25/hr

50 - 199

2002

Kingman, Arizona


Service focuses

Providence logo

Providence

Unclaimed

the customer service company...

About company

Founded in January 2007 as a provider of superior Business Process Outsourcing (BPO) Inbound and Outbound Contact center services in Sri Lanka, since it’s inception, Providence has successfully provid... Read more about Providence

Undisclosed

< $25/hr

50 - 199

2007

India


Service focuses

Reasons to consider a collaboration with a voice services company

Collaboration with a callcenter company can bring you a lot of benefits. A competent call center services company can release you from downtime, busy signals, dropped calls, and other issues that can make your customers, partners, and employees feel unhappy and confused.

So let's consider the benefits of working with a answering services company in detail.

Free up your IT team

Delegating your voice network to a professional callcenter company, you can be sure that it is in good hands. Experts will monitor your system 24/7/365 while your IT department will be able to focus on more critical issues.

Cost reduction

Regular long-distance calls can cost a fortune if you use a conventional telephone network. However, with VoIP, you can save a ton of money. A good voice services company can easily help you with this.

Continuous monitoring and upgrading

The professional team of a call center services company ensures your voice network is performing properly. Experts regularly upgrade it, giving you an opportunity to take advantage of new features.

Great service

A answering services company manages all aspects of your voice network and controls all possible risks. Its employees do their best to meet SLA requirements.

Scalability

Efficient systems are able to scale with the needs of the company. Traditional phone systems are not easily scalable. However, scalability is one of the main advantages of VoIP that improves the efficiency and productivity of your staff being extremely cost-effective. VoIP doesn't imply physical hardware. That is why new lines and features can be added with a single click.

Smooth integration with other systems

Your company probably uses numerous systems. A call center services company can easily integrate VoIP with a great number of other useful business solutions. In such a way, you will be able to take advantage of VoIP without modification of your current IT infrastructure.

Now, as you are aware of the benefits of collaboration with a voice services company, do not waste your time and get in touch with the most suitable company from our list.

How much does it cost to hire Call Center Providers?

We conducted a study of 137 companies, but only 101 of them provided their pricing data

137

Total number of companies

36

Companies undisclosed data

101

Companies provided data

Pricing of Call Center Services by Location

Pricing in 2024
Data current as of: Dec 07, 2024
Country
The number of companies and their branches
%, The number of companies and their branches
Avg. hourly rate, $/hr
The most popular hourly rate among companies

United States

65

47.10

< $25/hr

< $25/hr

India

30

21.74

$25 - $49/hr

< $25/hr

Philippines

9

6.52

< $25/hr

< $25/hr

Pakistan

6

4.35

$25 - $49/hr

< $25/hr

United Kingdom

6

4.35

< $25/hr

< $25/hr

Canada

4

2.90

< $25/hr

< $25/hr

Australia

2

1.45

< $25/hr

< $25/hr

Bulgaria

1

0.72

$50 - $99/hr

$50 - $99/hr

China

1

0.72

< $25/hr

< $25/hr

El Salvador

1

0.72

< $25/hr

< $25/hr

Israel

1

0.72

$25 - $49/hr

$25 - $49/hr

Italy

1

0.72

< $25/hr

< $25/hr

Macedonia

1

0.72

< $25/hr

< $25/hr

Mexico

1

0.72

< $25/hr

< $25/hr

Morocco

1

0.72

< $25/hr

< $25/hr

Poland

1

0.72

$25 - $49/hr

$25 - $49/hr

Romania

1

0.72

< $25/hr

< $25/hr

Singapore

1

0.72

$25 - $49/hr

$25 - $49/hr

South Africa

1

0.72

< $25/hr

< $25/hr

Taiwan

1

0.72

< $25/hr

< $25/hr

Turkey

1

0.72

$50 - $99/hr

$50 - $99/hr

Ukraine

1

0.72

< $25/hr

< $25/hr

United Arab Emirates

1

0.72

$50 - $99/hr

$50 - $99/hr

138

100

< $25/hr

< $25/hr

  • 47.10%

    Companies from United States

  • 21.74%

    Companies from India

  • 6.52%

    Companies from Philippines

  • 4.35%

    Companies from Pakistan

  • 20.29%

    Other Companies

$150 - $199/hr

Highest hourly rate

< $25/hr

Lowest hourly rate

< $25/hr

Most popular

Summary of Call Center Companies Rates (as of Dezember 07, 2024)

We analyzed data from 137 Call Center Firms and revealed that 101 of them provided their pricing information. The data demonstrates that hourly rates for Call Center Services services vary significantly depending on the company’s location, industry, and size.

Hourly Rate Analysis Based on the Location

Companies from India and Pakistan lead with the highest average hourly rate of $25 - $49/hr, which is a common rate among companies in these regions. In contrast, Call Center Service Providers in United States, Philippines and United Kingdom offer more competitive rates, with an average hourly rate of < $25/hr per hour.

Industry-Based Hourly Rate Analysis

Pricing for Call Center Services services varies significantly across industries due to differences in work complexity, regulatory requirements, and market competitiveness. Financial & Payments, Insurance and Banking sector trends tend to charge higher rates, with the most common hourly rate of $50 - $99/hr. Meanwhile, in industries like Travel & Lifestyle, Transportation & Logistics and Telecommunication, typically lower rates are offered, with the most common hourly rate of < $25/hr.

Hourly Rate Analysis Based on the Size of Firms

Company size has a great impact on service pricing. Firms with 500 - 999 employees are more likely to charge < $25/hr (AVG) per hour. In contrast, companies with 50 - 199, 10 - 49 and 200 - 499 employees tend to have higher rates, reaching $25 - $49/hr (AVG) per hour.

The cost of hiring Call Center Agencies depends on various factors, including the company’s location, industry, and size, with a general trend toward higher rates in more developed regions. This information is valuable for businesses seeking to understand the market and accordingly allocate their budget for Call Center Services in 2024.

Pricing of Call Center Firms by Industries

Pricing in 2024
Data current as of: Dec 07, 2024
Industry
Number of companies
%, Number of companies
Avg. hourly rate, $/hr
The most popular hourly rate in companies

Startups

9

4.74

$25 - $49/hr

< $25/hr

Education

5

2.63

$25 - $49/hr

< $25/hr

Insurance

6

3.16

$50 - $99/hr

< $25/hr

Dental

3

1.58

$25 - $49/hr

< $25/hr

Healthcare & Medical

14

7.37

$25 - $49/hr

< $25/hr

Gaming

2

1.05

< $25/hr

< $25/hr

Social

4

2.11

$25 - $49/hr

< $25/hr

Business Services

9

4.74

$25 - $49/hr

< $25/hr

Hospitality & Leisure

5

2.63

$25 - $49/hr

< $25/hr

Financial & Payments

8

4.21

$50 - $99/hr

< $25/hr

Attorneys

1

0.53

$50 - $99/hr

$50 - $99/hr

Government

2

1.05

< $25/hr

< $25/hr

Travel & Lifestyle

6

3.16

< $25/hr

< $25/hr

Enterprise

2

1.05

$25 - $49/hr

< $25/hr

Consumer Products

4

2.11

$25 - $49/hr

< $25/hr

Retail

6

3.16

$25 - $49/hr

< $25/hr

Taxi

2

1.05

< $25/hr

< $25/hr

Transportation & Logistics

6

3.16

< $25/hr

< $25/hr

Legal

4

2.11

$25 - $49/hr

< $25/hr

Art, Entertainment & Music

3

1.58

$50 - $99/hr

$50 - $99/hr

Advertising & Marketing

8

4.21

$25 - $49/hr

< $25/hr

Media

5

2.63

$25 - $49/hr

< $25/hr

Non-profit

3

1.58

$25 - $49/hr

< $25/hr

Banking

6

3.16

$50 - $99/hr

< $25/hr

Public Sector

3

1.58

$25 - $49/hr

< $25/hr

Real Estate

8

4.21

$25 - $49/hr

< $25/hr

Automotive

6

3.16

$50 - $99/hr

< $25/hr

Telecommunication

3

1.58

< $25/hr

< $25/hr

Information Technology

10

5.26

$25 - $49/hr

< $25/hr

eCommerce

11

5.79

$25 - $49/hr

< $25/hr

Manufacturing

6

3.16

$25 - $49/hr

< $25/hr

Oil & Energy

2

1.05

< $25/hr

< $25/hr

Defense & Aerospace

1

0.53

$50 - $99/hr

$50 - $99/hr

Utilities

2

1.05

< $25/hr

< $25/hr

Law

1

0.53

< $25/hr

< $25/hr

Industrial

1

0.53

$25 - $49/hr

$25 - $49/hr

Designing

3

1.58

$25 - $49/hr

< $25/hr

Hotel

4

2.11

$25 - $49/hr

< $25/hr

Restaurants

3

1.58

$25 - $49/hr

< $25/hr

Food & Beverages

2

1.05

$25 - $49/hr

< $25/hr

Productivity

1

0.53

$25 - $49/hr

$25 - $49/hr

100

$50 - $99/hr

< $25/hr

$150 - $199/hr

Highest hourly rate

< $25/hr

Lowest hourly rate

< $25/hr

Most popular

Pricing of Call Center Services by size of companies

Pricing in 2024
Data current as of: Dec 07, 2024
Employees
Number of companies
%, Number of companies
Avg. hourly rate, $/hr
The most popular hourly rate in companies

1 - 9

3

2.97

$25 - $49/hr

< $25/hr

10 - 49

28

27.72

$25 - $49/hr

< $25/hr

50 - 199

36

35.64

$25 - $49/hr

< $25/hr

200 - 499

17

16.83

$25 - $49/hr

< $25/hr

500 - 999

15

14.85

< $25/hr

< $25/hr

1000 - 4999

2

1.98

$50 - $99/hr

< $25/hr

101

100

$25 - $49/hr

< $25/hr

  • 35.64%

    50 to 199 employees

  • 27.72%

    10 to 49 employees

  • 16.83%

    200 to 499 employees

  • 14.85%

    500 to 999 employees

  • 4.96%

    Others

$150 - $199/hr

Highest hourly rate

< $25/hr

Lowest hourly rate

< $25/hr

Most popular

Choosing the Right Call Center Services Partner: A Full Guide

Which Call Center Services providers featured on the SuperbCompanies portal have more than 10 years of experience?

Currently, several firms listed on SuperbCompanies boast over 10 years of experience in providing high-quality Call Center Services services. Some of the most prominent among them are:
  • Conectys (2004)
  • TECHSPEED INC (2002)
  • Konecta (1999)
  • Westpark Communications (1968)
  • Call Experts (1982)
These companies combine rich experience and cutting-edge technology. For more detailed information, you can visit their profiles on the SuperbCompanies portal.

What are the most experienced Call Center Services providers listed on SuperbCompanies?

Among these providers listed on the SuperbCompanies portal, the following have the most significant experience:
  • SureCall (1982)
  • TTEC (1982)
  • ACC (1986)
  • PATLive (1990)
  • DataPlus (1992)
These companies are known for their extensive experience in Call Center Services and have established themselves as industry leaders over the years. You can find more details about these companies on the SuperbCompanies website.

Which countries have the highest number of Call Center Services agencies, according to the SuperbCompanies portal?

The majority of these companies listed on the SuperbCompanies portal are based in the following countries:
  • United States (64 companies)
  • India (29 companies)
  • Philippines (9 companies)
  • Pakistan (6 companies)
  • United Kingdom (6 companies)
These countries are home to numerous firms, which makes them key players in the global Call Center Services industry. For more detailed information, you can explore the top Call Center Services outsourcing providers listed on the SuperbCompanies portal.

Which Call Center Services service providers on the SuperbCompanies portal are the most awarded and certified?

On the SuperbCompanies portal, providers stand out for being highly awarded and certified. Among them, the following companies are particularly noteworthy:
  • Conectys (2004) - < $25 per hour
  • Divine tech Sol (2018) - < $25 per hour
  • Systemart (1999) - < $25 per hour
  • FBSPL - Fusion Business Solution P Limited (2006) - $25 - $49 per hour
  • Virtual Assist USA (2008) - $25 - $49 per hour

How many Call Center Services service providers are listed on the SuperbCompanies portal?

The SuperbCompanies portal lists a variety of Call Center Services service providers across multiple regions, and over 134 featured companies are based across countries like Canada, the United States, Ukraine, and more.
It is worth mentioning that around 35 of the Call Center Services firms on the SuperbCompanies portal do not provide full information. This means that they cannot be used in the in-depth analytical research conducted by the SuperbCompanies experts. As a result, their services and performance may not be as easily evaluated or scrutinized compared to companies with full, transparent data.

Which working models are the most popular among Call Center Services firms listed on the SuperbCompanies portal?

The most popular working models among Call Center Services firms listed on the SuperbCompanies portal are the following:
  • Full Time - 19 companies
  • On Demand - 10 companies
  • Part Time - 8 companies
These models cater to various project needs and requirements, offering flexibility in terms of resource allocation and engagement.

Which project management methodologies are the most popular among Call Center Services providers listed on the SuperbCompanies portal?

The most popular project management methodologies used by software testing providers listed on SuperbCompanies are:
  • Agile Methodology - 7 companies
  • Waterfall Methodology - 6 companies
  • Scrum Methodology - 5 companies
  • Kanban Methodology - 4 companies
  • Six Sigma - 3 companies
These methodologies cater to various project types and organizational needs, offering flexibility and efficiency for different testing requirements.

In which countries are the lowest hourly rates for Call Center Services services?

Countries with large, competitive markets for IT services usually have the lowest hourly rates for software testing services. According to data from SuperbCompanies, the following countries offer the most affordable pricing:
India, Philippines, United Kingdom

Which leading Call Center Services vendors provide success stories that showcase their expertise?

On the SuperbCompanies portal, several leading Call Center Services experts share success stories and client experiences. These companies are recognized for their expertise in delivering quality and reliable Call Center Services services. Some of the top companies with impressive portfolios are:
  • Simply Contact (3 cases)
These companies have built stellar reputations by consistently delivering high-quality Call Center Services services and working with prominent brands across different industries. To read their success stories and client experiences, as well as to gain more insights into their achievements, visit their profiles on the SuperbCompanies portal.

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