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Call Center Services Companies

Communication is an integral part of our life. Effective communication is a ticket to success for any business. New communication channels are popping up every day. However, voice communication is still important.

Voice services or VoIP services are in great demand as never before. In a nutshell, VoIP can be defined as a telephone connection via the Internet. The data isn't sent via analog telephone lines but digitalized and transferred via the Internet Protocol. Voice services have a great advantage enabling people to communicate with each other wherever they are without paying high telephone bills for international calls. To use answering services, you need an Internet connection, a PC, VoIP software and headset, analog telephone adapter, or VoIP telephone.

The main features of VoIP service include web-based system administration, call management, Android/iOS mobile management, automatic operator, conferencing, videoconferencing, voicemail to Email and Text, etc.

All these make VoIP service an essential tool for your business. That is why our team has drawn up a complete list of the best call center companies on the market. Check it and find a reliable partner that will help you to take advantage of call center services.

Top Voice and Call Center Services Companies | Answering Services

List of the top call center services companies

2nd Office is your eCommerce Outsourcing partner in growing your online business. They are a highly-specialized, Philippine-based, Offshore & Outsourcing Company that offers a variety of solutions primarily focused in supporting eCommerce Front and Back Office Operations, Startups, Tech companies, Accounting Firms, Marketing Agencies, Web Development & Design Companies.
Rates
< $25 / hr
Employees
50 - 249
Founded
2012
Country
Philippines
With over 30 + years of combined experience, 4D Global offers customized healthcare solutions to their clients. Their team of professionals has comprehensive Healthcare industry knowledge and skills that provide innovative & complete solutions to their clients’ challenges. 4D Global optimizes their client’s revenue cycle by leveraging their knowledge & experience to reduce the operating and capital costs, to increase cash flow and productivity.
Rates
< $25 / hr
Employees
50 - 249
Founded
2015
Country
India; United States
A1 Callcenter is a CISCO based outsourcing call center as well as a full-service call center consulting group. Our business improvement strategy includes formal selection criteria for focusing on the most important improvement initiatives, and deployment of the right resources. We provide Offsite Receptionist Services, Order taking Services, Website Receptionist Services and Seminar Registration Services to develop a business.
Rates
< $25 / hr
Employees
250 - 999
Founded
2009
Country
India
Abby Connect is the perfect mixture of high-end call reception and cost efficiency. Increasing revenue and improving your customers' experience is your Abby receptionist team's goal. With pricing beginning at $279/month after a no-obligation free trial, missed opportunities can be a thing of the past. Our family-owned business has grown and evolved with each one of our clients. Our success comes from yours, and we accept nothing less. Some areas in which Abby Connect distinguishes itself from other similar services is that we offer you a small, dedicated receptionist team and account manager. We also include extended hours as a free add-on and have bilingual receptionists on every team. We've been providing answering services for over 13 years in our company-built and owned facility in Summerlin, Las Vegas, Nevada. Our highest calling is to ensure customer delight across the board, but most of all to alleviate the burden that busy professionals carry, one call at a time!
Rates
< $25 / hr
Employees
10 - 49
Founded
2005
Country
United States
American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones. They have the insight, adaptability, technology, capacity, and know-how to personally interact with your customers via any channel.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
1986
Country
United States
Acelerar is a leading KPO firm offering a wide range of KPO services. Our services include virtual assistants, data entry outsourcing, human resource outsourcing, call center services, e-commerce product listing service, data cleansing service, data verification service, list building service and many more.
Rates
Undisclosed
Employees
50 - 249
Founded
2010
Country
India
Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, IT and professional services. Acquire was founded in 2005 by two entrepreneurs responding to the lack of offshoring providers that could provide solutions that met their rigorous standards. As such, the entire organization’s infrastructure and processes have been purpose-built to deliver superior results for the unique demands and complexities of our clients.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2005
Country
Philippine; United States; Australia; Dominican Republic
AdvancedMD, based in South Jordan, Utah, is a healthcare technology company that employs more than 500 people. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking.
Rates
< $25 / hr
Employees
250 - 999
Founded
1999
Country
United States
Back in 1987, Ameridial’s first client was a national health organization that hired us to recruit volunteers. It was a job that demanded caring and compassionate callers who believed in our client’s mission – and callers able to recruit volunteers with an authentic commitment to help. Over the years, our culture was formed by making these calls, resulting in a company now ranked among the nation’s Top 50 teleservices agencies – one that consistently meets and exceeds front-end conversion and back end performance goals, including show rates, installation rates and retention rates. How do we do it? Ameridial agents are trained in the art of care and compassion. For every client, for every new program application – we work hard to deliver a positive return-on-investment for your business. The Ameridial culture is your competitive advantage.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
1987
Country
United States
Ansafone is a 24/7/365 US-based call center service provider and BPO company leading successful businesses toward a premier customer experience. We’ve been there for your customers around the clock with the courteous help and expert knowledge they need to stay engaged with your business. Thanks to over 50 years of call center experience, we can deliver the exact tools, technology and staff you need to operate an essential call center and BPO services.
Rates
$25 - $49 / hr
Employees
250 - 999
Founded
1970
Country
United States; Canada
AnswerConnect’s telecommunications products— from live answering services to industry-specific contact center solutions including multi-channel support, inbound sales, Spanish-bilingual services, and healthcare and legal reception—serve clients nationwide since 1994. Because we understand what it means to deliver exceptional customer care, AnswerConnect has grown consistently year after year. We are proud to serve successful businesses across many industries, from start-ups to multinational organizations.
Rates
Undisclosed
Employees
10 - 49
Founded
2002
Country
United States
Live call response in less than 30 seconds 24/7/365! Maintain your brand service level standards with our scalable, world-class, answering service, inbound call center, lead capture, appointment setting, web lead response, CRM integrations, web chat, and order entry.
Rates
Undisclosed
Employees
250 - 999
Founded
1998
Country
United States; United Kingdom
Answering Legal provides law firms with a professional, highly trained answering service for any sized law firm. We are more than just another answering service because we treat every one of your calls as a potential client. After all, we have to, being that we see ourselves as an addition to your law firm. Our services benefit thousands of legal professionals each day because lawyers tend to receive a very high volume of both client and non-client related calls. We provide each legal professional a unique opportunity to modify how we handle your calls, whether it is a current client, potential new client or a non-client related call.
Rates
Undisclosed
Employees
50 - 249
Founded
2013
Country
United States
We want to be your Outsourcing BPO Services Company of choice. We offer accurate, low cost and on-time data entry service , eBook conversion , and web mining services . Arch Global Solutions has over 35 years of experience in the data data processing projects, e-book conversion, web mining, and data entry outsourcing industry. Every member of our team is passionate about providing you with a great customer experience that includes the most accurate data possible, at the lowest rates in the industry. No matter what type of project you have, we want to help make it a success.
Rates
< $25 / hr
Employees
50 - 249
Founded
Undisclosed
Country
United States
ARDEM was launched in 2004 to provide the best business process automation solutions. Listed as one of the top Business Service Providers by Clutch, ARDEM builds outsourcing solutions by melding together skilled people, process and technology. Our clients come to us when they have a large volume of data which may exist on paper, or, is available on the web, and, they need this data to run their business. So this could be customer contact leads, rebate forms, claim forms, surveys, vendor invoices- any number of opportunities where needed data could be coming in on paper, or, scraped off the web, or coming in digital format, however, the content needs to be pulled into their business system. We are the experts in:Developing the best outsourcing solution to meet and exceed client requirements. Processing large volume of data entry transactions daily. Providing robust process workflow management Delivering excellent quality. Exceeding customer expectations in each deliverable
Rates
< $25 / hr
Employees
250 - 999
Founded
2004
Country
United States; India
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises, from startups to Fortune 500. Arise is rated A+ by the Better Business Bureau.
Rates
< $25 / hr
Employees
250 - 999
Founded
1994
Country
United States; Canada
Ascend BPO's diverse portfolio of services include Healthcare BPO, Database Management & Administration, Business Intelligence, Application Development for Desktop, Web and Mobile platforms & Search Engine Optimization (SEO) services. This is in line with their strong commitment to create an end-to-end portfolio of service offerings to leverage their customer relationships.
Rates
< $25 / hr
Employees
50 - 249
Founded
Undisclosed
Country
United States; Pakistan
Welcome to AVirtual, a company that supplies highly talented personal assistants to professionals, small teams and entrepreneurs; Virtually! Our virtual PA’s are of the highest caliber, we personally handpick, interview and identity check every assistant ensuring the highest quality and integrity. Many have worked in the UK for high level CEO’s at companies like TUI, Google and BP. All our Personal Assistants are employees (we don’t use freelancers) ensuring everyone at AVirtual shares our passion for hard work & quality as well as our commitment to loyalty & trust With an AVirtual PA you have no fixed salaries, no recruitment headaches, no employment legislation, no holiday or sickness costs, No Problems. And its all at a fraction of the cost of an in house PA. Prices start at 135GBP a month for 10 hours. There is no contract, you can cancel or change packages at anytime.
Rates
< $25 / hr
Employees
10 - 49
Founded
2014
Country
United Kingdom; South Africa
Back Office Betties' virtual legal receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support small law firms across the US and Canada with relentlessly friendly, thorough call-handling and unbeatable customer service.
Rates
Undisclosed
Employees
10 - 49
Founded
2014
Country
United States
Bay Business Group, LLC is led by David Bradsher, CPA. After 20 years in the CPA field, 11 with accounting giant Deloitte & Touche, David recognized the great need of small-, medium-sized and emerging businesses for specialized accounting services that would empower them to focus on the core of their business instead of spending valuable time on complex financial issues. David’s vision, which grew into Bay Business Group, was (and still is) to provide these businesses with a service model typically available only to the largest companies. Today, BBG is much more than a bookkeeping service. David and his team use a consultative approach that also includes guidance on business planning, tax planning, business strategy, forecasting and budgeting.
Rates
< $25 / hr
Employees
10 - 49
Founded
Undisclosed
Country
United States
BillingParadise started in 2004 as a small medical billing company with big dreams. We wanted to enable group practices, hospitals, clinics and independent medical practice practices to run a healthcare organization without the pressure of working for a certain bottom-line. BillingParadise pushes the envelope to deliver revenue cycle management services that empowers medical practices to stay on top of financial and regulatory challenges. We’ve tailored our services to align with value based care reimbursement models. Our RCM experts offer guidance on selecting and attaining MACRA regulations. And our RCM automation tools put the power of data in your hands
Rates
< $25 / hr
Employees
50 - 249
Founded
2004
Country
United States
BOSS based in Chennai, India, pioneered and specializes in BPO services, apart from providing other services like IT infrastructure support, Software design and Development, Software product development and Network consulting. With our unmatched cost reduction techniques, a consistent resource of talent and skills, and the advantage of being situated in India, BOSS has emerged as a boon to several companies worldwide. BOSS works with physicians and their staff to help reduce practice cost and accelerate practice growth. We work with you to take care of the practice processes, improving turnaround time and simplifying your insurance process. We work on all specialties for medical clinics with physicians in most states. We use several different medical billing techniques, to meet your needs, for billing and transcription each day. We do the complete insurance follow up. We also have coders on staff to help with any coding needs you may have.
Rates
< $25 / hr
Employees
50 - 249
Founded
Undisclosed
Country
India
Bottleneck Virtual Assistants offers professional growth opportunities for ambitious leaders by creating an efficient and systematic approach to identify, hire and cultivate team members who focus on specific roles and responsibilities.
Rates
< $25 / hr
Employees
10 - 49
Founded
2016
Country
United States; Philippines
Calibrus is an onshore Customer Management Contact Center provider specializing in customer management solutions and back office support, including Third party verification (TPV), Customer authentication, QA call monitoring, Customer service and support, Surveys and post sales assessments, Outreach programs – welcome calls, billing explanations, satisfaction checkups, contract anniversary, etc., and Hosted call recording – claims recording and voice signature.
Rates
< $25 / hr
Employees
50 - 249
Founded
Undisclosed
Country
United States
Call Center Pros is a comprehensive service provider in the rapidly growing near-shore BPO (Business Process Outsourcing) and call center market providing turnkey outsourcing solutions. Our unique roots have positioned us to become the leading BPO and call center operator in the near-shore region. Call Center Pros can improve your company operationally with greater efficiency, better customer service, improved technology, streamlined processes and lower costs. We manage the day to day operation, which allows you to concentrate on growing your core business. We can combine a program with customer service, sales, and customer relationship management, turning every customer interaction into an opportunity to maximize the lifetime value of that customer. As a result we help build profitable long-term relationship between you and your customer.
Rates
< $25 / hr
Employees
250 - 999
Founded
2012
Country
Dominican Republic; United States
Call Experts is a total Contact Center solution for all voice and electronic communications. Whether your organization needs complete call management, overflow call management, answering services, a help desk, order taking, or has any other telephone or messaging needs, we are here to make it all possible. Call Experts offers complete customization for all of your individual preferences. Check out our listing of most common services or industries for additional details.
Rates
Undisclosed
Employees
50 - 249
Founded
1982
Country
United States
Since 2004, Callbox has been helping B2B companies reach their growth and revenue goals. We do this by providing a full range of lead generation, appointment setting, and data-related solutions. Callbox uses a multi-touch, multi-channel strategy when reaching out to your target customers. This means we connect with your decision makers through live, one-on-one conversations enhanced through email, social media, search, and direct marketing channels throughout different points in the conversion cycle. With a team of over 700 marketing professionals spread across three offices in Encino, CA and in two locations in the Philippines, Callbox has already completed over 10,000 campaigns in various B2B verticals and geographical areas. Callbox ensures the success of each campaign through a suite of proprietary tools, including a massive in-house B2B database, lead nurturing capabilities, and pipeline management features.
Rates
Undisclosed
Employees
250 - 999
Founded
2004
Country
United States; Singapore; Australia; Philippines
Companies, brands, and marketers spend time and money to create solutions that add value to reach potential customers, while at the same time, meeting company performance and compliance objectives. Creating these types of win-win situations can be a challenge in today’s marketplace. Finding the equilibrium of the two is where CanadaDirect thrives. With a wide range of outbound and inbound voice solutions, CanadaDirect creates customized programs that are delivered through our superior Voice Assistant Solution (VAS) technology. Our proficiency in Contact Centers Solutions allows us to deliver measurable results to our clients. We have developed our expertise and are specialists in creating and executing customer acquisition, retention strategies, in addition to providing soft collections, survey, and account management support.
Rates
< $25 / hr
Employees
250 - 999
Founded
1987
Country
Canada
Founded in 1933, CBE Companies is a global provider of outsourced call center solutions. Our ability to constantly adapt, evolve and stay ahead of the regulatory environment sets us apart from other providers. This sustained focus on thought leadership and continual investment inevitably benefits all of our clients by delivering performance excellence and mitigating present and future risk. Global provider of outsourced #callcenter solutions focused on connecting people to solutions.
Rates
Undisclosed
Employees
1,000 - 9,999
Founded
1933
Country
United States
Cenit, Inc is a state of the art business solutions provider for small and medium size corporations to ensure sustainable growth and maximum profits.
Rates
< $25 / hr
Employees
50 - 249
Founded
2014
Country
Pakistan; United States
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Reasons to consider a collaboration with a voice services company

Collaboration with a callcenter company can bring you a lot of benefits. A competent call center services company can release you from downtime, busy signals, dropped calls, and other issues that can make your customers, partners, and employees feel unhappy and confused.

So let's consider the benefits of working with a answering services company in detail.

Free up your IT team

Delegating your voice network to a professional callcenter company, you can be sure that it is in good hands. Experts will monitor your system 24/7/365 while your IT department will be able to focus on more critical issues.

Cost reduction

Regular long-distance calls can cost a fortune if you use a conventional telephone network. However, with VoIP, you can save a ton of money. A good voice services company can easily help you with this.

Continuous monitoring and upgrading

The professional team of a call center services company ensures your voice network is performing properly. Experts regularly upgrade it, giving you an opportunity to take advantage of new features.

Great service

A answering services company manages all aspects of your voice network and controls all possible risks. Its employees do their best to meet SLA requirements.

Scalability

Efficient systems are able to scale with the needs of the company. Traditional phone systems are not easily scalable. However, scalability is one of the main advantages of VoIP that improves the efficiency and productivity of your staff being extremely cost-effective. VoIP doesn't imply physical hardware. That is why new lines and features can be added with a single click.

Smooth integration with other systems

Your company probably uses numerous systems. A call center services company can easily integrate VoIP with a great number of other useful business solutions. In such a way, you will be able to take advantage of VoIP without modification of your current IT infrastructure.

Now, as you are aware of the benefits of collaboration with a voice services company, do not waste your time and get in touch with the most suitable company from our list.

Updated: November 26th 2020