Call Center Services Companies
Communication is an integral part of our life. Effective communication is a ticket to success for any business. New communication channels are popping up every day. However, voice communication is still important.
Voice services or VoIP services are in great demand as never before. In a nutshell, VoIP can be defined as a telephone connection via the Internet. The data isn't sent via analog telephone lines but digitalized and transferred via the Internet Protocol. Voice services have a great advantage enabling people to communicate with each other wherever they are without paying high telephone bills for international calls. To use answering services, you need an Internet connection, a PC, VoIP software and headset, analog telephone adapter, or VoIP telephone.
The main features of VoIP service include web-based system administration, call management, Android/iOS mobile management, automatic operator, conferencing, videoconferencing, voicemail to Email and Text, etc.
All these make VoIP service an essential tool for your business. That is why our team has drawn up a complete list of the best call center companies on the market. Check it and find a reliable partner that will help you to take advantage of call center services.
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List of the top Call Center Services Companies
Updated: 27 September 2023
ACC
American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones. They have the insight, adaptability, technology, capacity, and know-how to personally interact with your customers via any channel.
Service Focus
- Services
Ameridial
Back in 1987, Ameridial’s first client was a national health organization that hired us to recruit volunteers. It was a job that demanded caring and compassionate callers who believed in our client’s mission – and callers able to recruit volunteers with an authentic commitment to help.
Over the years, our culture was formed by making these calls, resulting in a company now ranked among the nation’s Top 50 teleservices agencies – one that consistently meets and exceeds front-end conversion and back end performance goals, including show rates, installation rates and retention rates.
How do we do it? Ameridial agents are trained in the art of care and compassion. For every client, for every new program application – we work hard to deliver a positive return-on-investment for your business. The Ameridial culture is your competitive advantage.
Service Focus
- Services
CBE Companies
Founded in 1933, CBE Companies is a global provider of outsourced call center solutions. Our ability to constantly adapt, evolve and stay ahead of the regulatory environment sets us apart from other providers. This sustained focus on thought leadership and continual investment inevitably benefits all of our clients by delivering performance excellence and mitigating present and future risk. Global provider of outsourced #callcenter solutions focused on connecting people to solutions.
Service Focus
- Services
DialAmerica
Headquartered in Mahwah, N.J., DialAmerica is one of the nation's largest privately owned teleservices companies offering multi-channel customer and sales services. The company offers a full range of B2B and B2C solutions for healthcare, financial services, fundraising, communications, government, consumer products, publishing and more. They have more than 3,000 highly trained contact center agents and seasoned managers in 19 call centers across the U.S
Service Focus
- Services
Integreon
Integreon is a trusted, global provider of award-winning legal, document, business and research support solutions to leading law firms, corporate legal departments, financial institutions and professional services firms. Around the globe, Integreon’s 2,400 Associates support more than 250 clients in areas such as market and competitive intelligence, discovery, legal process outsourcing (LPO), operating model transformation and back office redesign.
Integreon also excels in business support services such as document processing, finance and HR. With our unrivalled outsourcing experience and industry-leading onshore and offshore capabilities, clients increasingly rely on Integreon to provide value-added solutions that meet their needs in a demanding business environment. Integreon has won more than 50 industry awards in recent years and supports its global client base from 13 delivery centers across the US, UK, India, China, the Philippines and South Africa.
Service Focus
- Services
Konecta
Konecta was born in 1999 as a company dedicated to the outsourcing of business processes and contact center, growing exponentially to become a multinational with a staff of more than 54,000 professionals, which assumes as its own the business of its customers and makes it the center of your strategy.
With presence in ten countries: Spain, Portugal, United Kingdom, Morocco, Argentina, Chile, Colombia, Mexico, Peru and Brazil, the Company offers services on three continents to its more than 200 clients in sectors such as finance, insurance, utilities, telecommunications and public administrations, providing solutions that guarantee an optimal experience in the cycle of relationship with the end customer by allowing them to interact with the brands through the channel of their choice.
Service Focus
- Services
7th
< $25 / hr
500+
1977
United States, Philippines, United Kingdom, Australia, Mexico, Romania, Hungary
SYKES
Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation & customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey.
Service Focus
- Marketing
- Services
Ansafone Contact Centers
Ansafone is a 24/7/365 US-based call center service provider and BPO company leading successful businesses toward a premier customer experience. We’ve been there for your customers around the clock with the courteous help and expert knowledge they need to stay engaged with your business. Thanks to over 50 years of call center experience, we can deliver the exact tools, technology and staff you need to operate an essential call center and BPO services.
Service Focus
- Services
Raya Contact Center
Raya Contact Center is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering CX Management, professional, back office and Digital solutions to global clients, including global Fortune 500 companies in Europe, the Middle East, and Africa in 25 different languages.
Service Focus
- Services
The Contact Company
Here at The Contact Company we add value for clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and save businesses time and money.
Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond, whether they’re new to outsourcing, looking to change providers, relocating their customer services or starting up a business.
Service Focus
- Services
Voxpro
Voxpro powered by TELUS International is an award-winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands. Headquartered in Cork, we have offices in Dublin, San Francisco, Folsom, California, Bucharest and Manila. Our success is our people. Their creativity and hunger deliver compassionate, clever and robust solutions. Their talent attracts great clients whose vision engages our people.
Service Focus
- Services
AnswerForce
Live call response in less than 30 seconds 24/7/365! Maintain your brand service level standards with our scalable, world-class, answering service, inbound call center, lead capture, appointment setting, web lead response, CRM integrations, web chat, and order entry.
Service Focus
- Services
SureCall
SureCall is set apart by state-of-the-art technology, flexible architecture and streamlined programs. We are leaders in the industry and have received several awards and recognition for our service excellence.
We are much more that a contact center. Specialized multimedia assistance center that is not only a vendor but a business partner. We are also known for the robust and scalable options we provide to our partners. Often organizations rely on our expertise to address all the aspects of setting up a complete solution, because we have worked with thousands of applications, we are confident in knowing that we build solutions that work for our partner’s. We maintain the highest level of integrity, quality and ethics in business services, and have been utilized by every level of consumer from individual, to large corporations and government entities. SureCall works with a wide selection of partner products and platforms than can be integrated to create the most effective solutions for you, out partner.
We continues to support several projects like yours to help achieve a level of customer service that is consistent and professional. Our center is designed to deal with peak periods through remote agent connectivity enabling adjustments for unexpected call volume increase, and our switch software is running less than half of its capacity today enabling us to easily scale up for the growth of our partners. Our customized solutions run 24/7/365 days a year, with multilingual options available. Our world class facilities are set up to create a culture of learning and innovation. We have adopted a culture of “customer first” and pride ourselves on our ability to create, fix or find a solution that will work for our partners application requirements.
Service Focus
- Services
Arise
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises, from startups to Fortune 500.
Arise is rated A+ by the Better Business Bureau.
Service Focus
- Services
Acquire BPO
Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, IT and professional services. Acquire was founded in 2005 by two entrepreneurs responding to the lack of offshoring providers that could provide solutions that met their rigorous standards. As such, the entire organization’s infrastructure and processes have been purpose-built to deliver superior results for the unique demands and complexities of our clients.
Service Focus
- Services
CanadaDirect
Companies, brands, and marketers spend time and money to create solutions that add value to reach potential customers, while at the same time, meeting company performance and compliance objectives. Creating these types of win-win situations can be a challenge in today’s marketplace. Finding the equilibrium of the two is where CanadaDirect thrives.
With a wide range of outbound and inbound voice solutions, CanadaDirect creates customized programs that are delivered through our superior Voice Assistant Solution (VAS) technology. Our proficiency in Contact Centers Solutions allows us to deliver measurable results to our clients. We have developed our expertise and are specialists in creating and executing customer acquisition, retention strategies, in addition to providing soft collections, survey, and account management support.
Service Focus
- Services
Anserve Inc.
Anserve Inc., a leading phone answering services provider, offers professional answering services for small businesses. When it comes to offering high quality small business answering services, Anserve offers state-of-the-art local answering services, order taking services, medical, lawyer, and doctor answering service, bilingual services, and various other inbound and outbound Tele-services. Get 24/7 high quality answering services for business, and take your business to the next level with our fully digitalized Pinnacle system.
Service Focus
- Services
Call Experts
Call Experts is a total Contact Center solution for all voice and electronic communications. Whether your organization needs complete call management, overflow call management, answering services, a help desk, order taking, or has any other telephone or messaging needs, we are here to make it all possible. Call Experts offers complete customization for all of your individual preferences. Check out our listing of most common services or industries for additional details.
Service Focus
- Services
DataPlus
DataPlus has served primarily national accounts since inception in 1992, though the same process and experience benefit select small and medium accounts as well. We have developed a high level of expertise in data entry, document management, MS Access database programming and business processes. We deliver cost-effective solutions with close client interaction.
It is our conviction that each account deserves individual attention and the highest caliber service. You deal directly with the person managing your account, and your calls are answered by a human. The burden of managing personnel and technology becomes ours, allowing you to invest your energy and capital into your core business.
We assure the security of all information you entrust to us. In today's uncertain age of terror networks and identity theft, we do not open your data to overseas companies. Instead, our team of well-trained data entry clerks, document scanning specialists, database programmers and administrative personnel work skillfully on your behalf.
Service Focus
- Services
NCC
Since 1969, Nationwide Credit & Collection, Inc. has been the premier collection agency for many of Chicago’s most notable hospitals and Physicians groups. Our commitment to the success of our clients has been the standard that has catapulted Nationwide to become Chicagoland’s most respected name in Medical Collections.
For over 40 years, Nationwide has developed proficiency and mastery in revenue cycle management. We have demonstrated a track record of success while remaining focused on our objective, to respect your patients’ financial posture, while at the same time, satisfy our clients’ cash flow needs.
We are proud of our longstanding reputation in the field of healthcare and we take pride in the successful relationships that have been forged with hundreds of clients. Such relationships are the bi-product of our overall commitment to Performance, Integrity and Service. Each of these ingredients is firmly inscribed in the mind of each and every Nationwide employee and forms the work ethic that drives us each day.
Service Focus
- Services
PATLive
PATLive provides a 24/7 answering service for businesses of all sizes. With flexible call scripting, fast answer times and 100% US agents PATLive answers calls for thousands of businesses nationwide.
No contracts or extra equipment necessary. All PATLive plans start with a completely free 14 day trial.
Service Focus
- Services
Softfile
Located in Sacramento, Altec Systems Inc. is a privately held California corporation founded in 1988 to provide document and data management services.
By the late 1990's, the company began doing business as SoftFile, in order to better identify with paper to electronic document conversion. People often use the term 'soft file' to refer to an electronic copy of a file.
Service Focus
- Services
Westpark Communications
Westpark Communications is the call center designed with your needs in mind. They'll help you grow your business, enhance your image, streamline communications and keep your customers satisfied. Westpark is people, technology, experience and expertise - all coming together to give you exceptional call center solutions, client care and 24/7 answering services.
Service Focus
- Services
Evoice
Since eVoice was founded in 2000, we have been dedicated to helping small businesses manage calls more efficiently, maintain a professional image, and empower our customers with the freedom to work from anywhere.
In short, eVoice is a better way to connect.
Cited by Inc. Magazine as one of the “Best Voicemail Management Services,” eVoice gives entrepreneurs and small businesses the flexibility they need to manage their communications on the go.
Service Focus
- Services
Client Services Inc.
Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values, CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent.
As a result, CSI’s workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment. It is that same spirit that has helped CSI evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. As a company with full call center capabilities, CSI has the expertise and the resources to manage the life cycle of your customer base.
Service Focus
- Services
EXL Service
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption.
Using our proprietary award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, EXL looks deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has approximately 25,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.
Service Focus
- Services
Invensis Inc
Invensis is a leading business process outsourcing firm, providing an extensive range of services including Medical billing, IT, finance and accounting (F&A), revenue cycle management, transactional management, end to end e-commerce support, back office services, and more. Since 2000, Invensis has been catering to the diverse outsourcing needs of clients for multiple industries and constantly striving to add value to clients’ businesses.
Service Focus
- Services
Contact One
Contact One is a full service call center in Arizona that provides 21st century technology and old fashioned customer service. Family-owned and operated for 30 years, Contact One emphasizes the personal nature of each customer interaction. They hire only good people and help them become the best in the business. It pays off in long-term client satisfaction; reliable, motivated agents; and national recognition for quality.
Service Focus
- Services
Direct Answer, Inc.
If you want a company who manages your customers in simply a transactional way…stop reading here. We are not that kind of company.
With Direct Answer, you are gaining the benefit of learning everything you can about each customer. We are not task driven, we are goal driven. We do not cut corners on excellent service or value added consultation. When you grow, we grow. It’s a win-win always.
We are transparent, and we only work with clients who are too.
We hire the best talent based on character first, experience second and train them to the Direct Answer way of doing things. We don’t hire from or copy our competition, we don’t like bad habits.
We are Wage Protected® company, meaning we pay our “on the ground” people more than our competition. Do you want unhappy, underpaid people handling your valuable customers? Remember, good work isn’t cheap and cheap work isn’t good.
We invest our capital directly back into the latest and greatest technology. And if it doesn’t exist, we make it ourselves. We don’t wait for others to come around and move at the speed of opportunity.
We constantly think about how we can help our clients grow, improve and maximize efficiencies without sacrificing quality. We often say, “We should do this” when talking to a client vs “You should do this.” It’s not an act, its who we are.
Customer and Client Service isn’t dead, it’s what has separated Direct Answer from everyone else since 1991.
Service Focus
- Services
Gold Cross Answering Service
Gold Cross provides all of the expertise and dependability you would expect in a 24/7 answering service for a fraction of that cost, with no long-term contracts. We believe in making your customers feel like they are talking with you as an extension of your business — because that’s what we are.
We offer a 14-day free trial with no contracts or commitments to show our customers how our service offerings and industry expertise are as good as the industry leaders for nearly half the cost.
Service Focus
- Services
Corporate Training Companies
Video Production Companies
Digital Agencies
Public Affairs Companies
Productivity Consultants
System Integration Companies
HR Services Agencies
BPO Firms
Bookkeeping Companies
Claim Processing Companies
Financial Accounting Companies
KPO Agencies
Legal Process Outsourcing Companies
Payment Processing Companies
Telemarketing Companies
Third Party Verification Agencies
Transcription Companies
Translation Companies
Virtual Assistant Agencies
Virtual Receptionist Companies
Reasons to consider a collaboration with a voice services company
Collaboration with a callcenter company can bring you a lot of benefits. A competent call center services company can release you from downtime, busy signals, dropped calls, and other issues that can make your customers, partners, and employees feel unhappy and confused.
So let's consider the benefits of working with a answering services company in detail.
Free up your IT team
Delegating your voice network to a professional callcenter company, you can be sure that it is in good hands. Experts will monitor your system 24/7/365 while your IT department will be able to focus on more critical issues.
Cost reduction
Regular long-distance calls can cost a fortune if you use a conventional telephone network. However, with VoIP, you can save a ton of money. A good voice services company can easily help you with this.
Continuous monitoring and upgrading
The professional team of a call center services company ensures your voice network is performing properly. Experts regularly upgrade it, giving you an opportunity to take advantage of new features.
Great service
A answering services company manages all aspects of your voice network and controls all possible risks. Its employees do their best to meet SLA requirements.
Scalability
Efficient systems are able to scale with the needs of the company. Traditional phone systems are not easily scalable. However, scalability is one of the main advantages of VoIP that improves the efficiency and productivity of your staff being extremely cost-effective. VoIP doesn't imply physical hardware. That is why new lines and features can be added with a single click.
Smooth integration with other systems
Your company probably uses numerous systems. A call center services company can easily integrate VoIP with a great number of other useful business solutions. In such a way, you will be able to take advantage of VoIP without modification of your current IT infrastructure.
Now, as you are aware of the benefits of collaboration with a voice services company, do not waste your time and get in touch with the most suitable company from our list.