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Top BPO Companies 2021

The American economist Peter Drucker said, "We have to do what we do best and outsource the rest." Business Process Outsourcing is a professional approach to creating a comprehensive solution that meets specific business needs. This approach implies the performance of any particular task, function, or service upon customer's request using flexible organizational process management systems. BPO services allows:

  • increase the efficiency of the production;
  • optimize business processes;
  • focus on key business tasks;
  • reduce organization costs.

The outsourcing market is growing every year, as well as the quality of BPO services provided. And often, the cooperation with BPO company is more profitable and reliable than with hiring in-house specialists. It allows entrepreneurs to give specialists the most monotonous part and do their key business tasks. As the market is highly competitive, hence business process outsourcing companies too. You can find the best BPO providers here.

BPO Agencies | BPO Services Providers

List of the top bpo agencies

Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, IT and professional services. Acquire was founded in 2005 by two entrepreneurs responding to the lack of offshoring providers that could provide solutions that met their rigorous standards. As such, the entire organization’s infrastructure and processes have been purpose-built to deliver superior results for the unique demands and complexities of our clients.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2005
Country
Philippine; United States; Australia; Dominican Republic
AdvancedMD, based in South Jordan, Utah, is a healthcare technology company that employs more than 500 people. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking.
Rates
< $25 / hr
Employees
250 - 999
Founded
1999
Country
United States
AM Navigator provides an array of affiliate marketing services: from full service affiliate program management to co-management, and from program audits to affiliate marketing consulting, and training.
Rates
$200 - $300 / hr
Employees
2 - 9
Founded
2007
Country
United States
Back in 1987, Ameridial’s first client was a national health organization that hired us to recruit volunteers. It was a job that demanded caring and compassionate callers who believed in our client’s mission – and callers able to recruit volunteers with an authentic commitment to help. Over the years, our culture was formed by making these calls, resulting in a company now ranked among the nation’s Top 50 teleservices agencies – one that consistently meets and exceeds front-end conversion and back end performance goals, including show rates, installation rates and retention rates. How do we do it? Ameridial agents are trained in the art of care and compassion. For every client, for every new program application – we work hard to deliver a positive return-on-investment for your business. The Ameridial culture is your competitive advantage.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
1987
Country
United States
ARDEM was launched in 2004 to provide the best business process automation solutions. Listed as one of the top Business Service Providers by Clutch, ARDEM builds outsourcing solutions by melding together skilled people, process and technology. Our clients come to us when they have a large volume of data which may exist on paper, or, is available on the web, and, they need this data to run their business. So this could be customer contact leads, rebate forms, claim forms, surveys, vendor invoices- any number of opportunities where needed data could be coming in on paper, or, scraped off the web, or coming in digital format, however, the content needs to be pulled into their business system. We are the experts in:Developing the best outsourcing solution to meet and exceed client requirements. Processing large volume of data entry transactions daily. Providing robust process workflow management Delivering excellent quality. Exceeding customer expectations in each deliverable
Rates
< $25 / hr
Employees
250 - 999
Founded
2004
Country
United States; India
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises, from startups to Fortune 500. Arise is rated A+ by the Better Business Bureau.
Rates
< $25 / hr
Employees
250 - 999
Founded
1994
Country
United States; Canada
CrewBloom serves as a connector in the outsourcing industry. By offering innovative and affordable staffing solutions, we empower businesses to find and hire the top 2% outsourced remote professionals to join their team. For our existing client partners, we offer up to 50-70% savings on recruitment expenses, 2x-3x faster lead time and 100% guarantee on performance.
Rates
< $25 / hr
Employees
50 - 249
Founded
2016
Country
United States; Philippines
Enshored is an outsourcing firm purpose-built to solve the challenges related to scaling disruptive, high growth businesses, delivering proven results by employing our unique agile operating framework and the most highly skilled associates in the industry
Rates
< $25 / hr
Employees
250 - 999
Founded
2014
Country
United States; Philippines
Gtechwebindia, Established in 2009 and we provide best eCommerce data entry services and Digital Marketing services which includes SEO, SMO, Content Marketing, Pay Per Click, Local SEO, Brand promotion, Reputation Management and much more. We are a New Delhi, India based agency, providing our services to clients all over the globe. We have been operating since from 10 years. We have 500 active clients all over the world. So far, we have completed more than 850 projects. Gtechwebindia gets hold of a dedicated team of staffs to complete the outsourcing services demanded by our clients in an efficient and outstanding way. We leverage the stunning digital marketing techniques and e-commerce techniques to produce excellent outcomes to our customers. We have qualified team for both E-commerce division & SEO division. Our team are equally skilled and always ready to accept challenges in the work. Gtechwebindia staffs are empowered to present our clients with the highest level of quality and service. Our staffs are at the forefront of our business; each employee contributes to our success and understands that "Our Customers are why we exist". Our Full-time employees, resulting in steady quality improvements. We are fully prepared to carry out a no obligation Sample Work to earn your trust based on the quality of our work.
Rates
< $25 / hr
Employees
10 - 49
Founded
2009
Country
India

HabileData is a leading provider of data entry services, document processing, and business process outsourcing solutions for Fortune 500 companies and other large business organizations across the industries.

Founded in 1992, our company is the strategic BPO partner for many top companies across industry sectors, including retail and ecommerce, market research and analytics, healthcare, BFSI, logistics and transportation, etc. With offshore centers in India, we at HabileData deliver cost-effective and time-bound solutions to help organizations achieve efficiency and profitability in all back-office business functions.

Rates
Undisclosed
Employees
500+
Founded
1992
Country
United States
Helpware provides Customer Experience & Operational Support for modern companies.
Rates
< $25 / hr
Employees
250 - 999
Founded
2015
Country
United States; Ukraine; Philippines; Mexico
At Invensis, they solve business inefficiencies. Since 2000 Invensis have been providing streamlined back office outsourcing solutions for clients based around the world. They offer a comprehensive range of services to provide an end-to-end back office solution, to allow clients to completely focus their time and resources toward their core business strengths.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2000
Country
India; United States
IQ BackOffice is a leading finance, accounting and human resources outsourcing company, offering 99.97% accuracy and up to 68% savings to companies around the globe. We deliver customized solutions for transactional activities such as accounts payable, accounts receivable and payroll, plus general accounting and financial statement preparation to create a complete finance and accounting solution. By reengineering client business processes to take advantage of best practices and standards, we help our clients achieve greater efficiency and flexibility, and improve process quality and real-time access to vital financial information for more informed decision making. IQ BackOffice’s clients range in size from mid-sized to multi-billion dollar public and private companies in industries that include restaurants and hospitality, real estate and property management, manufacturing and distribution, telecommunications, utilities, energy, financial services, professional services and others.
Rates
Undisclosed
Employees
250 - 999
Founded
2002
Country
United States; India; Philippines
Kareo is the only cloud-based and complete medical technology platform purpose built to meet the unique needs of independent practices. Today we help over 40,000 providers in all 50 states run more efficient and profitable practices, while delivering outstanding patient care. In 2016, Kareo introduced the first technology platform that helps independent practices find more patients, manage their care with a fully certified and easy to use EHR, and get paid quickly – all in one complete and integrated package. Kareo has received extensive industry recognition, including the Deloitte Technology Fast 500, Inc. 5000 and Black Book’s #1 Integrated EHR, Practice Management and Medical Billing Vendor. With offices across the country, our mission is to help independent practices succeed in an ever-changing healthcare market.
Rates
< $25 / hr
Employees
250 - 999
Founded
2004
Country
United States; Costa Rica
We are a team of IT lawyers. We work with IT companies all over the world. We prepare GDPR consultations and develop respective documents. We develop IT law products (IT contracts, Terms of use, consultations regarding intellectual property, corporate law, privacy and other legal issues. You get the job done and feel care:)
Rates
$50 - $99 / hr
Employees
10 - 49
Founded
2014
Country
Ukraine

Max BPO is a leading business process outsourcing and call center service company.

MAX BPO provides valuable services like Call Center Services, Data Management Services, Debt Collection, Logistic BPO, E-Commerce Catalog Management, Healthcare BPO Services, Finance & Accounting, Digital Publishing Services and other valuable services.

We are serving the following industries around the globe to our valuable clients

Banking & Finance, Healthcare, Insurance, Manufacturing, Travel & Hospitality, Automotive, Energy and utilities, Logistics, Publishing, Retail & Consumer, Telecommunication and many more.

Founded in 1997 and having satisfied clients across 4 continents and 30+ countries. ISO certified and a HIPAA compliant. Have a successful track record of 100+ clients under 8 domains and more than 50 subdomains.

We have a team of experienced professionals providing valuables services to startups, mid-size companies, large enterprises and fortune 500 companies in countries like USA, UK, Canada, Germany, Australia and other part of globe.

Rates
< $25 / hr
Employees
150 - 199
Founded
1996
Country
United States; Canada; India
We are your go-to partner, assisting you in all your business and personal tasks. Our team of experienced and efficient virtual assistants have a result-oriented approach for every task, ensuring that you get your work DONE on time. We are one of the reputed and reliable virtual assistant companies helping busy entrepreneurs and individuals meet their business or personal needs. Let’s join hands today for the best results!
Rates
< $25 / hr
Employees
50 - 249
Founded
2012
Country
India
Octopus Tech Solutions provides a wide range of outsourcing solutions to help businesses across different sectors improve their profitability and reduce costs. We offer the following services -
Rates
< $25 / hr
Employees
50 - 249
Founded
2011
Country
India
We are a well established Australian based offshore outsourcing company, offshoring different tasks for clients in a range of industries:
Rates
< $25 / hr
Employees
250 - 999
Founded
2012
Country
Australia
Open Access BPO is an outsourcing company that capitalizes on its multilingual expertise to create gapless multichannel customer experiences, bringing brands all over the world closer to their target markets. Born as a digital company, Open Access BPO works with tech-powered firms with diverse markets in many parts of the world. With 35 languages, 4 locations, and multichannel capability, we deliver a customer experience without language and cultural gaps, helping businesses forge meaningful relationships with their clientele.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2006
Country
Philippines; United States; Taiwan
QuisLex is an award-winning legal services provider that specializes in delivering the benefits of operational excellence, process rigor, and measurable quality to large-scale, complex legal work. Our expertise in managed document review, contract and compliance management, legal spend management, and legal operations consulting enables clients to focus on the issues that demand their substantive expertise while we solve the challenges of resource constraints, cost management, flexibility, and scale. Since its founding in 2004, QuisLex has been a pioneer in the offshore legal services industry. With more than 1,000 attorneys, process experts, statisticians and linguists, QuisLex continues that tradition today by delivering solutions that reduce costs, mitigate risks, and enhance quality. The company’s expertise in providing these benefits has been acknowledged by both clients and the legal industry at large, including being recognized by Chambers & Partners as a Band 1 legal outsourcing provider, New York Law Journal as a "Top Managed Document Review Services Provider", and the IACCM as its “Outstanding Service Provider” for contract management solutions.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2004
Country
United States; United Kingdom; India
Fortified with a team of over 850+ professionals, SunTec delivers a complete gamut of multi-process IT outsourcing services, including end-to-end eCommerce Solutions right from creating and populating online stores to promoting and maintaining them, Data Entry & Management, ePublishing, Document Conversion and Digitization, Software and Mobile Apps Development, Photo Editing, Content Writing, SEO & Internet Marketing, and Dedicated Hiring Solutions. SunTec is ISO/IEC 27001:2013 certified for its information security management system and ISO 9001:2008 certified for its Quality Management Systems, and has earned a global reputation for delivering measurable business results and solid advantage for its customers. Well-appointed with a diverse talent pool, the team comprises accomplished management professionals, law graduates, sales and marketing specialists, programmers, coders, designers, writers and data processing specialists.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
1999
Country
India; United States
SupportYourApp provides turnkey multilingual customer and tech support solutions for 100+ startups and established companies worldwide. By leveraging in-house digital tools and local talents, we scale 24/7 omnichannel support coverage in up to 15 languages for clients in 25 countries. Handpicked team is trained up to in-house standards of the world’s leading brands and is augmented by modern proprietary support tools.
Rates
< $25 / hr
Employees
250 - 999
Founded
2010
Country
Ukraine; United States
Innovative Data Services: Data Entry, Data Mining, Web Research & Data Processing. Exceptional Customer Service. Competitive Pricing. TechSpeed is a fast-growing premium Data Management service provider that enables clients to strategically outsource their data management in a cost-efficient way. TechSpeed has been providing innovative data processing solutions, personalized customer service and globally competitive pricing since 2002. Owned and managed in the USA TechSpeed has a portfolio of thousands of satisfied clients all over the world. TechSpeed offers free consultation, customized and collaborative transition planning, shared expertise and complete fee transparency to our clients. Our Mission: To serve our clients with innovative data solutions, exceptional customer service and competitive pricing. We strive to be your valued partner, by deeply understanding your challenges and building customized data solutions to drive your business.
Rates
< $25 / hr
Employees
50 - 249
Founded
2002
Country
United States
Here at The Contact Company we add value for clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and save businesses time and money. Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond, whether they’re new to outsourcing, looking to change providers, relocating their customer services or starting up a business.
Rates
Undisclosed
Employees
1,000 - 9,999
Founded
2006
Country
United Kingdom
Trupp Global is a BPO company providing Back-Office Support and Customer Experience Services with customers spread across the globe. The idea behind Trupp Global was to make great outsourcing services achievable to start-ups, and SMBs. We provide back-Office Support services including Data Entry, Internet Research, Data Mining, Content Moderation, eCommerce Catalog Management and Photo Editing. Our Customer Experience services include Inbound and Outbound Customer Support(Voice), Email & Live Chant Support. With a 95% customer retention rate and 6 years in business we have the technical prowess to give you world-class support and streamline your business operations. We deliver on what we promise.
Rates
< $25 / hr
Employees
250 - 999
Founded
2010
Country
India
Headquartered in Gilbert, Arizona - We are a USA Based international BPO with centers in the US, Phillipines, Costa Rica, and Dominican Republic. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are especial ly skilled at creating a complete seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have a global presence of large companies, but small and flexible as a startup. At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.
Rates
< $25 / hr
Employees
250 - 999
Founded
2009
Country
United States; Philippines; Costa Rica
Virtual Employee came into being to help small and medium enterprises (SMEs) across North America and Europe set up offshore offices in India and provide them cost-effective solutions. They can set up their own offshore office in India with just one employee and ZERO investment cost, and scale their team up/down as needed.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2007
Country
United States; India
WePay helps online platforms increase revenue through integrated payments processing under their own name. The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments without compromising on their user experience or taking on risk and regulatory exposure. In a mobile world, WePay’s integrations with Apple Pay and Android Pay for the Web help ensure high transaction conversions, while the company’s mobile point of sale (mPOS) solution allows platforms to seamlessly handle in-person payments in addition to online payments. WePay also offers a wide range of add-ons to support platforms’ specific needs. WePay has earned Inc. 500 recognition as one of the fastest growing private US companies. It has also earned recognition on multiple Best Places to Work lists.
Rates
< $25 / hr
Employees
250 - 999
Founded
2008
Country
United States
WoodBows is one of the top virtual assistant service companies in the USA. They help executives, real estate agents, entrepreneurs, and business owners to save time, money and improve their profits. Their typical customer saves about $70000/year and improve their profits by 80% after hiring virtual assistants from WoodBows over having an in-house employee. Entrepreneurs, business owners and real estate agents turn to WoodBows when they are striving to achieve more customers, they want someone to help them with day-to-day tasks both business and personal, they are frustrated from dealing with unreliable freelancers who has no accountability and not doing what was promised when they hired the freelancers. WoodBows provide reliable virtual assistants who will be working from their well supervised environment in USA, and Philippines. Their services include a dedicated account manager, daily status update, 24/7 phone or email support. It is like having your own employee in just a click away. The beauty of hiring talents from them is, you don’t need to hire separate talents for customer support, website maintenance, etc as dedicated hired virtual assistant from WoodBows will do all of them. If you are not satisfied with their services, they offer 200% money back guarantee and 98% of WoodBows clients hire their services again, which speaks for their quality itself. WoodBows continues to dominate the virtual assistant service industry because they are different from the other available alternatives:
Rates
< $25 / hr
Employees
10 - 49
Founded
2015
Country
United States; India
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The most common examples of types of BPO companies:

  • HR process outsourcing - delegation of recruitment functions, payroll calculation, tax reporting;
  • Outsourcing of accounting processes - issuance of primary documents to counter-parties, a delegation of authority for payment of wages and salaries;
  • IT Process Outsourcing - writing software code, provides the customer with the installation, updating, support;
  • Call center outsourcing.

Reasons why you should hire a BPO company

The opportunity to use BPO services of the most professional specialists.

It should be recognized that the lack of qualified personnel is a problem for many organizations. An accountant, a lawyer, a human resources specialist - business success depends on all these people. A failure by any of them can be especially expensive.

At the same time, such specialists need to improve their skills and be aware of legislative changes always. If it is a full-time employee, then the organization should provide them with such an opportunity and pay for training. With a transfer of functionality to a BPO company, this problem is removed.

An opportunity to use the latest practices and technologies.

It is no secret that the processes and procedures were strictly regulated once and have not changed until today in many organizations. At the same time, new opportunities appear every year, but often it is complicated to make changes inside the organization, especially large ones. And it is not cheap.

But if you outsource these processes, you can get a much better result. BPO companies are moving with the times and incorporate the latest technologies in their practices.

Reducing administrative and financial risks.

BPO companies provide 100% confidentiality and bear full legal responsibility for the provided services. Before starting to work with the client, the BPO company signs an agreement on non-disclosure of confidential information. Non-performance of the contract is a loss of the client, reputation, business, and financial losses. And what is the responsibility of an in-house specialist? He will lose the job and leave for another company.

Reduced dependence on staff.

Any of the staff members can resign whenever he wants. In the case of outsourcing, there are no such problems. There are always specialists who are aware of your cases, and you wouldn't even notice that someone left.

Savings. 

We must admit that there may be no significant direct savings when transferring business processes to outsourcing. But in general, the costs will be reduced by decreasing indirect costs.

Control.

Often, an entrepreneur can not control the in-house lawyer or financier's work - he just does not have the necessary knowledge. But the heads of the BPO company understand all the processes and are responsible for the quality of specialists' work by their reputation.

So, it is time to take stock of all the advantages of business process outsourcing are

  1. Reduction of costs in the long term due to the high competence of the BPO company;
  2. The ability to predict and control costs due to transparent financial conditions regulated by a contract with a provider;
  3. The ability to focus on strategic business objectives and not be distracted by auxiliary functions;
  4. The ability to delegate authorities that require significant time and resources: for example, search, training, and adaptation of personnel, development of motivation systems, etc.;
  5. Confidence in high quality of services. The BPO services provider is an expert who specializes in a specific area of activity and has impressive experience.

Outsource, or not to outsource - that is the question. Of course, each organization decides according to its own conditions. Perhaps you will find even more advantages in giving up some processes inside and passing them on to professionals.

Updated: January 22nd 2021