More business owners recently agree that outsourcing is one of the most effective business process management tools in a company. Besides, one of the main advantages of outsourcing is cost saving due to the release of additional resources, both financial and organizational, and human.
Nowadays, outsourcing is considered a way to attract expert knowledge and skills partially or completely absent within the company. One of the most demanded and developing outsourcing directions at the moment is Knowledge Process Outsourcing. At KPO, the work connected with knowledge and information, requiring deep study and analysis, processing large data sets, formation and management of knowledge bases, which can be used for making strategic decisions, is performed by employees of different specialized companies.
In the case of KPO, the client company outsources processes that require specific experience, qualifications, and skills. Therefore, the choice of KPO with which you will cooperate should be taken very seriously. To optimize the selection process as much as possible, we have analyzed the KPO agencies' market and collected for you a list of top companies in the field of Knowledge Process Outsourcing.
We hope that our rating will be useful for you and help you decide about cooperation with one of the best KPO agencies.
HabileData is a leading provider of data entry services, document processing, and business process outsourcing solutions for Fortune 500 companies and other large business organizations across the industries.
Founded in 1992, our company is the strategic BPO partner for many top companies across industry sectors, including retail and ecommerce, market research and analytics, healthcare, BFSI, logistics and transportation, etc. With offshore centers in India, we at HabileData deliver cost-effective and time-bound solutions to help organizations achieve efficiency and profitability in all back-office business functions.
Knowledge Process Outsourcing is a form of outsourcing where knowledge and information work is performed by employees of different companies or subsidiaries of a large company located in the same country or abroad.
Knowledge process outsourcing requires analytical work based on skills, experience, and judgment. As a rule, this type of service implies higher education or specialized, differentiated skills and knowledge. In contrast to business process outsourcing, when the whole process is given to the outsourcing, the processes transferred to the knowledge management outsourcing are a component of more complex processes.
KPO, as a rule, requires skills of in-depth information retrieval, technical and analytical skills, the ability to interpret information, as well as the ability to understand the issue and make the right conclusions properly. There are already a considerable number of specialists of such level who promote the idea of knowledge process outsourcing.
That means stopping the development of specific competencies in the organization that is not key to the implementation of the selected strategies and creating and maintaining competitive advantages.
In this case, it means that the cost of quality begins to exceed the value added to the final goods and services, for which the consumer could pay. In this case, there is a search for external suppliers who perform similar work for less or the same cost, but with higher quality, as the main emphasis is usually on improving quality.
This reason appears when an organization finds itself in a difficult situation and seeks to get rid of unnecessary costs. In other words, it is looking for more efficient suppliers who can provide acceptable quality at sufficiently low prices.
To choose the best KPO agency that will perfectly match your business's specifics, requests, and requirements, you need to conduct a thorough analysis of potential candidates for cooperation.
Learn information about well-known KPO companies activities, check their website, find out what areas of business they have experience in and what companies they have already worked with.
It is also a good idea to get acquainted with recommendations and feedback about its work on profile forums or social networks.