Get ListedTop KPO Companies
More business owners recently agree that outsourcing is one of the most effective business process management tools in a company. Besides, one of the main advantages of outsourcing is cost saving due to the release of additional resources, both financial and organizational, and human.
Nowadays, outsourcing is considered a way to attract expert knowledge and skills partially or completely absent within the company. One of the most demanded and developing outsourcing directions at the moment is Knowledge Process Outsourcing. At KPO, the work connected with knowledge and information, requiring deep study and analysis, processing large data sets, formation and management of knowledge bases, which can be used for making strategic decisions, is performed by employees of different specialized companies.
In the case of KPO, the client company outsources processes that require specific experience, qualifications, and skills. Therefore, the choice of KPO with which you will cooperate should be taken very seriously. To optimize the selection process as much as possible, we have analyzed the KPO agencies' market and collected for you a list of top companies in the field of Knowledge Process Outsourcing.
We hope that our rating will be useful for you and help you decide about cooperation with one of the best KPO agencies.
List of the top kpo agencies
HabileData is a leading provider of data entry services, document processing, and business process outsourcing solutions for Fortune 500 companies and other large business organizations across the industries.
Founded in 1992, our company is the strategic BPO partner for many top companies across industry sectors, including retail and ecommerce, market research and analytics, healthcare, BFSI, logistics and transportation, etc. With offshore centers in India, we at HabileData deliver cost-effective and time-bound solutions to help organizations achieve efficiency and profitability in all back-office business functions.
YourDailyTasks India is a subsidy company of Jplayers Outsourcing Private Limited established in 2008. It is basically one of the leading full-time Offshore Virtual Assistant companies serving global markets. Our head office is located in Mumbai, India. We are also an “Award Winning Virtual Assistant Service Provider Globally” as we are well versed with Knowledge Process Outsourcing (KPO) Services. We work round the clock providing 24/7 services to small, mid, and large sized businesses and even to busy professionals and entrepreneurs, helping to complete time-intensive tasks such as web research and document creation which in turn helps you to concentrate on the important part of your business.
Technosys IT Management has been helping the companies to deliver the best call center services. Being it's our core competency, we made “Our Quality” like this, it is more than just a promise/assurance of making our clients reach the heights of success by rendering the best customer service all the time.
TECHNOSYS IT MANAGEMENT, one of the main customer service outsourcing organizations, realizes that it is so important to develop and keep up positive associations with your customers. Whether you need customer support outsourcing for inbound or outbound processes, TECHNOSYS IT MANAGEMENT'S group of expert support agents is here to help. We will work with your organization at all times that the necessities of your customers are dealt with consistently. Your customers associate with your business by phone, email, social media, the Web, and mobile. This is the reason it is basic to have a group set up to respond to questions and offer help for each collaboration.
Our Services:
- Phone Answering Services
- Claims Processing services
- Product information request services
- Customer technical and Non-technical Support
- Debt Collection Services
- Customer Acquisition Services
- Customer Follow-Up Services
- Customer Satisfaction Surveys
- Third-Party verification
- Data Conversion and Processing Services
- Email & Chat Support Services
Knowledge Process Outsourcing is a form of outsourcing where knowledge and information work is performed by employees of different companies or subsidiaries of a large company located in the same country or abroad.
Among the main types of KPO can be distinguished as follows:
- Investment research services (equity, fixed income, and credit, quantitative analysis)
- Economic research services
- Data Analysis
- Market analysis services
- Evaluation of decision fairness
- Court process outsourcing
- Patent Research Service
- Business operations support, analysis and management
- Editing process outsourcing
Knowledge process outsourcing requires analytical work based on skills, experience, and judgment. As a rule, this type of service implies higher education or specialized, differentiated skills and knowledge. In contrast to business process outsourcing, when the whole process is given to the outsourcing, the processes transferred to the knowledge management outsourcing are a component of more complex processes.
KPO, as a rule, requires skills of in-depth information retrieval, technical and analytical skills, the ability to interpret information, as well as the ability to understand the issue and make the right conclusions properly. There are already a considerable number of specialists of such level who promote the idea of knowledge process outsourcing.
Benefits of hiring a KPO agency
- Opportunity to focus on core activities.
That means stopping the development of specific competencies in the organization that is not key to the implementation of the selected strategies and creating and maintaining competitive advantages.
- The need to improve service quality.
In this case, it means that the cost of quality begins to exceed the value added to the final goods and services, for which the consumer could pay. In this case, there is a search for external suppliers who perform similar work for less or the same cost, but with higher quality, as the main emphasis is usually on improving quality.
- An urgent need to reduce costs.
This reason appears when an organization finds itself in a difficult situation and seeks to get rid of unnecessary costs. In other words, it is looking for more efficient suppliers who can provide acceptable quality at sufficiently low prices.
How to choose the best KPO agency?
To choose the best KPO agency that will perfectly match your business's specifics, requests, and requirements, you need to conduct a thorough analysis of potential candidates for cooperation.
Learn information about well-known KPO companies activities, check their website, find out what areas of business they have experience in and what companies they have already worked with.
It is also a good idea to get acquainted with recommendations and feedback about its work on profile forums or social networks.