superbcompaniesGet Listed

Top KPO Companies

More business owners recently agree that outsourcing is one of the most effective business process management tools in a company. Besides, one of the main advantages of outsourcing is cost saving due to the release of additional resources, both financial and organizational, and human.

Nowadays, outsourcing is considered a way to attract expert knowledge and skills partially or completely absent within the company. One of the most demanded and developing outsourcing directions at the moment is Knowledge Process Outsourcing. At KPO, the work connected with knowledge and information, requiring deep study and analysis, processing large data sets, formation and management of knowledge bases, which can be used for making strategic decisions, is performed by employees of different specialized companies.

In the case of KPO, the client company outsources processes that require specific experience, qualifications, and skills. Therefore, the choice of KPO with which you will cooperate should be taken very seriously. To optimize the selection process as much as possible, we have analyzed the KPO agencies' market and collected for you a list of top companies in the field of Knowledge Process Outsourcing.

We hope that our rating will be useful for you and help you decide about cooperation with one of the best KPO agencies.

Best KPO Companies 2021 | TOP KPO Agencies

List of the top kpo agencies

Cenit, Inc is a state of the art business solutions provider for small and medium size corporations to ensure sustainable growth and maximum profits.
Rates
< $25 / hr
Employees
50 - 249
Founded
2014
Country
Pakistan; United States
We are a company specialized in designing, implementing, operating and optimizing comprehensive BPO and Contact Center services for Spanish-speaking markets. Our commitment is to become your strategic partner that allows you to focus on your core business, improve your profitability, optimize your performance indicators (KPIs) as well as minimize your labor, tax, legal and operational risks. outsourcing its customer service and sales processes.
Rates
Undisclosed
Employees
50 - 249
Founded
1997
Country
Mexico
Daythree is an award winning global business service provider in the areas of business and knowledge process, human capital and IT services to global clientele. We specialize in optimizing Customer Experience through technology. As organisations seek to improve performance and remain competitive in the global economy, partnering with a consultative business service provider is one strategy used to reduce operating costs, gain access to specialized skills, adapt to changes in technology and regulations, improve efficiency, and redirect resources to their core business. Daythree is a leading business service provider in the region. We are a young and dynamic team, combining our knowledge in process automation and experience to improve operational outcomes for our customers. Designing from concept to process, and later to operations, we develop best practices to manage expectations of service level standards of the business and industry.
Rates
Undisclosed
Employees
1,000 - 9,999
Founded
2008
Country
Malaysia
Eminenture derives the true signs of intelligence and innovation from data and technology, which create the substantial future trend by strongly challenging the obsolete business practices. This is how we unlock such values that our competitors can only think about, but our customers love to frequently talk about.
Rates
< $25 / hr
Employees
50 - 249
Founded
2011
Country
India; United Kingdom; Australia

HabileData is a leading provider of data entry services, document processing, and business process outsourcing solutions for Fortune 500 companies and other large business organizations across the industries.

Founded in 1992, our company is the strategic BPO partner for many top companies across industry sectors, including retail and ecommerce, market research and analytics, healthcare, BFSI, logistics and transportation, etc. With offshore centers in India, we at HabileData deliver cost-effective and time-bound solutions to help organizations achieve efficiency and profitability in all back-office business functions.

Rates
Undisclosed
Employees
500+
Founded
1992
Country
United States
Hi-Tech BPO is a division of hitech iSolutions LLP, an award winning, ISO certified BPO company in India recognized by Dun & Bradstreet as a top BPO Company for four years in a row, delivering data processing solutions along with data and analytics since 1992.
Rates
< $25 / hr
Employees
250 - 999
Founded
1992
Country
India; United States; United Kingdom
LiveVA is a team of talented experts providing Virtual Assistant Services worldwide. Maintaining work-life balance is the key to staying on top of the game. We give you more time to focus on more important things by taking care of the little tasks. Maintaining work-life balance is the key to staying on top of the game and one of the easiest and surest ways of achieving this is to have a second pair of helping hand. We, at LiveVA provide that and much more for you!
Rates
< $25 / hr
Employees
10 - 49
Founded
2019
Country
India
NuView Marketing is comprised of several industry leaders that joined forces to create the safest next generation business process outsourcing (BPO) organization. With a combined 60 years of contact center experience the executive team brings with it an unsurpassed knowledge of all aspects in a contact center. NuView supports the full scope of the customer lifecycle through inbound and outbound call handling, chat functions.
Rates
Undisclosed
Employees
50 - 249
Founded
2014
Country
United States
We are an organization with more than 30 years of experience in the market, supporting 9 companies from different economic sectors. The organization is made up of an interdisciplinary team of professionals in areas such as, occupational health, psychology, law, finance and social security.
Rates
Undisclosed
Employees
250 - 999
Founded
1984
Country
Colombia
Staring Orpiv was an inspired decision. A few years ago, small businesses were just starting to discover the huge potential the internet held. With the growth of social media, well crafted websites were becoming increasingly important to the success of a business. However, with the high price of lead generation and website development then, many small businesses were missing out on this massive growth opportunity. We decided to offer such businesses services at a much more affordable cost. This is how we founded Orpiv, which currently employs 35 specialists with over three to fours years in experience in web development and Lead Generation. Our goal is to create engaging high quality websites and help our clients to reach there target audience in line with your business goals and strategies.
Rates
< $25 / hr
Employees
10 - 49
Founded
2014
Country
India; Denmark

YourDailyTasks India is a subsidy company of Jplayers Outsourcing Private Limited established in 2008. It is basically one of the leading full-time Offshore Virtual Assistant companies serving global markets. Our head office is located in Mumbai, India. We are also an “Award Winning Virtual Assistant Service Provider Globally” as we are well versed with Knowledge Process Outsourcing (KPO) Services. We work round the clock providing 24/7 services to small, mid, and large sized businesses and even to busy professionals and entrepreneurs, helping to complete time-intensive tasks such as web research and document creation which in turn helps you to concentrate on the important part of your business. 

Rates
< $25 / hr
Employees
51 - 200
Founded
2008
Country
India

Technosys IT Management has been helping the companies to deliver the best call center services. Being it's our core competency, we made “Our Quality” like this, it is more than just a promise/assurance of making our clients reach the heights of success by rendering the best customer service all the time.

TECHNOSYS IT MANAGEMENT, one of the main customer service outsourcing organizations, realizes that it is so important to develop and keep up positive associations with your customers. Whether you need customer support outsourcing for inbound or outbound processes, TECHNOSYS IT MANAGEMENT'S group of expert support agents is here to help. We will work with your organization at all times that the necessities of your customers are dealt with consistently. Your customers associate with your business by phone, email, social media, the Web, and mobile. This is the reason it is basic to have a group set up to respond to questions and offer help for each collaboration.

Our Services:

  • Phone Answering Services
  • Claims Processing services
  • Product information request services
  • Customer technical and Non-technical Support
  • Debt Collection Services
  • Customer Acquisition Services
  • Customer Follow-Up Services
  • Customer Satisfaction Surveys
  • Third-Party verification
  • Data Conversion and Processing Services
  • Email & Chat Support Services
Rates
50-99
Employees
10-49
Founded
2015
Country
India
We work to achieve Citizens and Digital Clients, in 2020 we want to be the leading operator of information exchange platforms between the State and Citizens, companies with their customers and suppliers and health entities with their environment. We seek to transform the way in which these entities interact, contributing to the objectives of sustainable development and the construction of better opportunities for the country and the region.
Rates
Undisclosed
Employees
250 - 999
Founded
1904
Country
Mexico
Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations. Organisations that successfully embrace this shift will reap the benefits of reinventing their businesses, dramatically altering the ways in which they serve their markets, and in the process secure a significant digital advantage.
Rates
$25 - $49 / hr
Employees
250 - 999
Founded
2005
Country
Nigeria
Raya Contact Center is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering CX Management, professional, back office and Digital solutions to global clients, including global Fortune 500 companies in Europe, the Middle East, and Africa in 25 different languages.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2001
Country
Egypt; United Arab Emirates
String Services is IT and IoT consultancy firm based in Boston, MA. Serving growing needs of businesses in IT and IoT sector with most experienced and professional people to enable its clients to best use IT in achieving their business objectives along with substantial sustainable business and corporate benefits. String Services also working on server-less decentralized technologies, Block-chain, and Artificial Neural Networks.
Rates
Undisclosed
Employees
50 - 249
Founded
2012
Country
United State; United Kingdom; Pakistan
THIENTU CO., LTD is a leading BPO services provider and telecommunication services provider that offers cutting-edge outsourcing services in inbound and outbound customer support, voices and non voices such as (customer care services, consulting services, telesales, telemarketing, debt collection, market research, medical remind, appointment setting, web chat, email support, SMS, social media channels support, ), data entry services, document processing, image processing, content writing, da ta labeling that supports companies in industries like consumer electronics, E-commerce, bank, automotive, insurance, travel agency, telecom, logistic. With its head office in Ho Chi Minh City, Vietnam, and another 4 branches across the country. THIENTU CO., LTD offers solutions to clients within Vietnam and around the world.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2000
Country
Vietnam
Voxpro powered by TELUS International is an award-winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands. Headquartered in Cork, we have offices in Dublin, San Francisco, Folsom, California, Bucharest and Manila. Our success is our people. Their creativity and hunger deliver compassionate, clever and robust solutions. Their talent attracts great clients whose vision engages our people.
Rates
Undisclosed
Employees
1,000 - 9,999
Founded
1973
Country
Ireland
Vuesol Technologies Inc. is a global technology services and outsourcing provider that is committed to helping customers align technology innovation with business strategy. With headquarters in the US and principle locations across five continents, Vuesol provides enterprise solutions and services, exclusive best practice offerings, mobile development, strategic application and maintenance outsourcing, as well as consulting and integration services.
Rates
Undisclosed
Employees
250 - 999
Founded
2015
Country
United States
Get Listed
Please, send us your contact details for feature listing

We'll never share your email.

Knowledge Process Outsourcing is a form of outsourcing where knowledge and information work is performed by employees of different companies or subsidiaries of a large company located in the same country or abroad.

Among the main types of KPO can be distinguished as follows:

  • Investment research services (equity, fixed income, and credit, quantitative analysis)
  • Economic research services
  • Data Analysis
  • Market analysis services
  • Evaluation of decision fairness
  • Court process outsourcing
  • Patent Research Service
  • Business operations support, analysis and management
  • Editing process outsourcing

Knowledge process outsourcing requires analytical work based on skills, experience, and judgment. As a rule, this type of service implies higher education or specialized, differentiated skills and knowledge. In contrast to business process outsourcing, when the whole process is given to the outsourcing, the processes transferred to the knowledge management outsourcing are a component of more complex processes.

KPO, as a rule, requires skills of in-depth information retrieval, technical and analytical skills, the ability to interpret information, as well as the ability to understand the issue and make the right conclusions properly. There are already a considerable number of specialists of such level who promote the idea of knowledge process outsourcing.

Benefits of hiring a KPO agency

  • Opportunity to focus on core activities.

That means stopping the development of specific competencies in the organization that is not key to the implementation of the selected strategies and creating and maintaining competitive advantages.

  • The need to improve service quality.

In this case, it means that the cost of quality begins to exceed the value added to the final goods and services, for which the consumer could pay. In this case, there is a search for external suppliers who perform similar work for less or the same cost, but with higher quality, as the main emphasis is usually on improving quality.

  • An urgent need to reduce costs.

This reason appears when an organization finds itself in a difficult situation and seeks to get rid of unnecessary costs. In other words, it is looking for more efficient suppliers who can provide acceptable quality at sufficiently low prices.

How to choose the best KPO agency?

To choose the best KPO agency that will perfectly match your business's specifics, requests, and requirements, you need to conduct a thorough analysis of potential candidates for cooperation.

Learn information about well-known KPO companies activities, check their website, find out what areas of business they have experience in and what companies they have already worked with.

It is also a good idea to get acquainted with recommendations and feedback about its work on profile forums or social networks.

Updated: February 22nd 2021