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Top Virtual Receptionist Companies 2021

Virtual reception services are a fantastic option if you want someone to help handle your business calls. Besides, they are available to provide coverage 24/7 if necessary. We have carried out a detailed analysis of the virtual reception services sphere and made a list of the leading companies for you. Look through our list and connect with those who offer the best virtual receptionist services for your business.

The Best Virtual Receptionist Companies - Choose the Best Outsourced Receptionist of 2021

List of the top virtual receptionist companies

Ruby Receptionists is the bright and cheerful team of virtual receptionists trained to make a difference in your day and set your business apart. From our offices in Portland, Oregon, we handle your calls with care—using your custom greeting and screening or announcing your calls. At Ruby, there are no canned speeches or conversations. We deliver the perfect mix of friendliness, charm, can-do attitude and professionalism. Best of all, your callers will think we work in your office. We know you have to be strategic about how you spend your budget. That’s why Ruby gives you a team of model employees at a fraction of the cost of an in-house hire, answering 100% of calls live and equipping you with a suite of services and productivity tools to help improve your bottom line and save you money. Grow your business—any caller could be your next big client and you don’t get a second chance to make a first impression. Provide excellent customer experiences that build trust, loyalty, and keep your customers coming back. Break free from the desk—Ruby’s mobile app gives you the freedom and flexibility to manage your calls with the touch of a finger. Ruby is an all in one service, so you can move freely between our pricing plans as your needs change. We are so confident you’ll love our service, we’ll give you a 21-day money-back guarantee!
Rates
Undisclosed
Employees
250 - 999
Founded
2003
Country
United States
Abby Connect is the perfect mixture of high-end call reception and cost efficiency. Increasing revenue and improving your customers' experience is your Abby receptionist team's goal. With pricing beginning at $279/month after a no-obligation free trial, missed opportunities can be a thing of the past. Our family-owned business has grown and evolved with each one of our clients. Our success comes from yours, and we accept nothing less. Some areas in which Abby Connect distinguishes itself from other similar services is that we offer you a small, dedicated receptionist team and account manager. We also include extended hours as a free add-on and have bilingual receptionists on every team. We've been providing answering services for over 13 years in our company-built and owned facility in Summerlin, Las Vegas, Nevada. Our highest calling is to ensure customer delight across the board, but most of all to alleviate the burden that busy professionals carry, one call at a time!
Rates
< $25 / hr
Employees
10 - 49
Founded
2005
Country
United States
Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.
Rates
Undisclosed
Employees
10 - 49
Founded
1991
Country
United States
Nexa is the leading provider of 24/7 virtual receptionists. We're dedicated to delivering unforgettable customer experiences on every call, and fostering a culture of success in our partners' businesses. Our unique service offering allows you to focus on what matters - growing your business - with exceptional customer experiences. Every time. We can't give you more hours in the day, but we can give you back the important hours you need. As professional brand advocates for our partners, we're here 24/7 to answer the call in sharing that effort with you.
Rates
$100 - $149 / hr
Employees
50 - 249
Founded
1982
Country
United States
Many people have spoken to Moneypenny - but few people realize it. Born in 2000, we lead the Call Answering Service and Outsourced Switchboard market with respect to our size, quality of service and our technology, answering more calls for more businesses than any other company. We are so confident you’ll love our service, that we offer a 7-day free trial. Realize the benefits Moneypenny offers your business with no obligation and instant set-up.
Rates
Undisclosed
Employees
250 - 999
Founded
2000
Country
United States
Contact One is a full service call center in Arizona that provides 21st century technology and old fashioned customer service. Family-owned and operated for 30 years, Contact One emphasizes the personal nature of each customer interaction. They hire only good people and help them become the best in the business. It pays off in long-term client satisfaction; reliable, motivated agents; and national recognition for quality.
Rates
< $25 / hr
Employees
10 - 49
Founded
1980
Country
United States

Flatworld Solutions is a diversified outsourcing services company with more than 9000 customers across 46 countries, offering over 20 professional services. Headquartered in Bangalore, India, Flatworld has offices in US, UK and Philippines. Our USP is the unique delivery model of choosing the most efficient locations around the world to satisfy the requirements of our global customers at the best possible price.

Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
2006
Country
India; United States; Philippines
VoiceNation is a 24/7 live answering service and live chat, that continues to be an industry leader. Custom scripting, U.S.-based operators and bilingual services are just a few things that set us apart. No need for contracts and we believe in pricing made simple. We are confident you will realize the benefits VoiceNation offers you. Try it out with our free, 7-day trial.
Rates
< $25 / hr
Employees
50 - 249
Founded
2002
Country
United States
Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world. Incorporated in 2005. Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry services and appointment setting, and more. Build your team with Magellan Solutions Outsourcing. Call us at 1 800 371 6224 today!
Rates
< $25 / hr
Employees
250 - 999
Founded
2005
Country
Philippines; United States
Since eVoice was founded in 2000, we have been dedicated to helping small businesses manage calls more efficiently, maintain a professional image, and empower our customers with the freedom to work from anywhere. In short, eVoice is a better way to connect. Cited by Inc. Magazine as one of the “Best Voicemail Management Services,” eVoice gives entrepreneurs and small businesses the flexibility they need to manage their communications on the go.
Rates
Undisclosed
Employees
250 - 999
Founded
1995
Country
United States
American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones. They have the insight, adaptability, technology, capacity, and know-how to personally interact with your customers via any channel.
Rates
< $25 / hr
Employees
1,000 - 9,999
Founded
1986
Country
United States
AnswerConnect’s telecommunications products— from live answering services to industry-specific contact center solutions including multi-channel support, inbound sales, Spanish-bilingual services, and healthcare and legal reception—serve clients nationwide since 1994. Because we understand what it means to deliver exceptional customer care, AnswerConnect has grown consistently year after year. We are proud to serve successful businesses across many industries, from start-ups to multinational organizations.
Rates
Undisclosed
Employees
10 - 49
Founded
2002
Country
United States
Live call response in less than 30 seconds 24/7/365! Maintain your brand service level standards with our scalable, world-class, answering service, inbound call center, lead capture, appointment setting, web lead response, CRM integrations, web chat, and order entry.
Rates
Undisclosed
Employees
250 - 999
Founded
1998
Country
United States; United Kingdom
Answering Legal provides law firms with a professional, highly trained answering service for any sized law firm. We are more than just another answering service because we treat every one of your calls as a potential client. After all, we have to, being that we see ourselves as an addition to your law firm. Our services benefit thousands of legal professionals each day because lawyers tend to receive a very high volume of both client and non-client related calls. We provide each legal professional a unique opportunity to modify how we handle your calls, whether it is a current client, potential new client or a non-client related call.
Rates
Undisclosed
Employees
50 - 249
Founded
2013
Country
United States
Back Office Betties' virtual legal receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support small law firms across the US and Canada with relentlessly friendly, thorough call-handling and unbeatable customer service.
Rates
Undisclosed
Employees
10 - 49
Founded
2014
Country
United States
Bottleneck Virtual Assistants offers professional growth opportunities for ambitious leaders by creating an efficient and systematic approach to identify, hire and cultivate team members who focus on specific roles and responsibilities.
Rates
< $25 / hr
Employees
10 - 49
Founded
2016
Country
United States; Philippines
Davinci Virtual was founded in January 2006 through the partnership of Bill Grodnik and Martin Senn. In April 2006 Davinci launched their first website to get the word out about virtual offices and virtual receptionist services. Today Davinci Virtual is the global provider of virtual offices, live receptionist services, business addresses, workspace solutions, meeting rooms, conference room rentals and shared office spaces.
Rates
< $25 / hr
Employees
50 - 249
Founded
2005
Country
United States
If you want a company who manages your customers in simply a transactional way…stop reading here. We are not that kind of company. With Direct Answer, you are gaining the benefit of learning everything you can about each customer. We are not task driven, we are goal driven. We do not cut corners on excellent service or value added consultation. When you grow, we grow. It’s a win-win always. We are transparent, and we only work with clients who are too. We hire the best talent based on character first, experience second and train them to the Direct Answer way of doing things. We don’t hire from or copy our competition, we don’t like bad habits. We are Wage Protected® company, meaning we pay our “on the ground” people more than our competition. Do you want unhappy, underpaid people handling your valuable customers? Remember, good work isn’t cheap and cheap work isn’t good. We invest our capital directly back into the latest and greatest technology. And if it doesn’t exist, we make it ourselves. We don’t wait for others to come around and move at the speed of opportunity. We constantly think about how we can help our clients grow, improve and maximize efficiencies without sacrificing quality. We often say, “We should do this” when talking to a client vs “You should do this.” It’s not an act, its who we are. Customer and Client Service isn’t dead, it’s what has separated Direct Answer from everyone else since 1991.
Rates
< $25 / hr
Employees
10 - 49
Founded
1991
Country
United States
Gold Cross provides all of the expertise and dependability you would expect in a 24/7 answering service for a fraction of that cost, with no long-term contracts. We believe in making your customers feel like they are talking with you as an extension of your business — because that’s what we are. We offer a 14-day free trial with no contracts or commitments to show our customers how our service offerings and industry expertise are as good as the industry leaders for nearly half the cost.
Rates
Undisclosed
Employees
10 - 49
Founded
1980
Country
United States
Numa is a new kind of answering service that gives your customers instant, accurate responses for one low monthly rate — plus no hidden fees or contracts. Instantly greet callers, engage customers in text conversations and automate tasks and followups. View detailed, real-time conversation records to keep a pulse on the customer experience and update automatic responses to ensure customers get a helpful answer every time. Try Numa for free today!
Rates
Undisclosed
Employees
10 - 49
Founded
2016
Country
United States
PATLive provides a 24/7 answering service for businesses of all sizes. With flexible call scripting, fast answer times and 100% US agents PATLive answers calls for thousands of businesses nationwide. No contracts or extra equipment necessary. All PATLive plans start with a completely free 14 day trial.
Rates
Undisclosed
Employees
50 - 249
Founded
1990
Country
United States
Sound Telecom brands your phones, enables you to deliver superior customer service, and helps companies grow their business by developing customized telecom solutions. Established in 1986, Sound Telecom is a nationwide provider of telephone answering services, inbound and outbound call center programs, cloud-based phone systems, and unified communications on a 24/7/365 basis with US agents.
Rates
Undisclosed
Employees
10 - 49
Founded
1986
Country
United States
Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands. With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it!
Rates
Undisclosed
Employees
10 - 49
Founded
1985
Country
United States
StatesideBPO, headquartered in Ft. Myers, Florida, USA, provides the most intelligent, flexible, and cost effective contact center services for a variety of industries nationwide. Their services include virtual and in-house customer care centers providing inbound and outbound solutions for customer care, technical support, retention and loyalty. Their mission provides career opportunities to persons with disabilities and disabled veterans.
Rates
< $25 / hr
Employees
250 - 999
Founded
2013
Country
United States
Supporto is a Ukrainian customer support agency that provides services both for small and large businesses. We specialize in community management in social networks, the main goal of which is to stimulate chat activity and the customer support service, which provides customers with answers to all possible questions round the clock.
Rates
Undisclosed
Employees
50 - 249
Founded
Undisclosed
Country
Ukraine
What is a great receptionist worth? Our team of wonderful receptionists handle inbound with friendly charm and make sure your callers are happy. We book appointments, follow processes, gather specific information which is sent to you via email and sms. We also have a great team of outbound lead conversion specialists who will follow up your sales funnel leads in your crm and either convert or book them. We love what we do and we do it well.
Rates
< $25 / hr
Employees
2 - 9
Founded
2016
Country
Australia
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In today's world, where competition between companies in various fields is rapidly increasing, keeping the clients satisfied is crucial. Telephone communication with potential and existing customers of the company plays an essential role in this. Successful business owners and managers from all industries have probably at least once faced the issue of their business being overloaded with a large number of calls and unable to answer all these calls. And here when is virtual reception services come to the rescue.

Today, a virtual receptionist is a crucial part of almost any modern business phone system.

But what is a virtual receptionist?

A virtual receptionist is a real person who is professionally trained in telephone etiquette and customer service skills, providing professional telephone conversation to company callers. There are now a massive number of companies that offer virtual reception services. Employees of such companies perform many of the same functions as a traditional receptionist, including receiving telephone, scheduling meetings, and routing. The difference is that that kind of receptionist doesn't sit in your office.

Virtual receptionist companies will work with you to build a custom script designed to meet your unique requirements. This will allow them to provide all the necessary information about your business and answer all your clients' questions.

Virtual receptionist companies can provide a wide range of virtual reception services to businesses, from 24/7 live answering and message taking to email marketing. Whether it's a small business or a large company, if you want to impress your customers with top-notch information services through telephone calls, a virtual receptionist is a perfect choice. The essential advantages of using virtual reception services, such as scalability, cost-effectiveness, and availability on-demand, can be highlighted. Also, such kind of receptionist can save your cost and time.

Updated: November 26th 2020