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Top Customer Service Outsourcing Companies in India

India has established itself as a global leader in customer service outsourcing, leveraging a highly skilled workforce and cutting-edge technology. Our curated list emphasizes companies renowned for their ability to enhance customer interactions while optimizing operational efficiency and business growth. With capabilities ranging from round-the-clock support to multilingual assistance, these firms represent the pinnacle of customer service excellence. SuperbCompanies ranks these providers by evaluating performance metrics, service quality, and innovative approaches, ensuring you find the ideal partner to elevate your customer experience.

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See Pricing Analytics
18 Companies
Last updated:Dec 22, 2024
in 2024
Top Customer Service Outsourcing Companies in India

List of the Top Customer Service Outsourcing Companies in India

About company

eDataIndia is a premier IT/BPO & offshore outsourcing company in Delhi, providing data entry, e-commerce management, image editing, back office, accounting, web design, and SEO services at very reaso... Read more about EdataIndia

Undisclosed

NA

50 - 199

2006

Delhi, India


Service focuses

About company

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm. Focusing on optimizing business operations, we empower companies of all sizes with our strategic business proce... Read more about FBSPL - Fusion Business Solution P Limited

$5000 - $9999

$25 - $49/hr

500 - 999

2006

Udaipur, India


Service focuses

VirtusaPolaris logo

VirtusaPolaris

Unclaimed

Accelerating Business Outcomes

About company

On 3 March 2016, Virtusa Corporation acquired a majority interest in Polaris Consulting & Services Limited. VirtusaPolaris, our new market-facing brand, represents the combined strengths of Virtusa an... Read more about VirtusaPolaris

Undisclosed

< $25/hr

500 - 999

1993

India


Service focuses

SunTec Web Services logo

Multi-Process IT Outsourcing Services

About company

SunTec India is a leading global IT and business process outsourcing solutions provider with over 25 years of industry experience. Headquartered in New Delhi, India, our company is supported by a tea... Read more about SunTec Web Services

Undisclosed

< $25/hr

1000 - 4999

1999

Delhi, India


Service focuses

Trupp Global logo

Crazy Good Outsourcing

About company

Trupp Global is a leading outsourcing service provider dedicated to empowering early-stage ventures and small and medium-sized businesses (SMBs) to thrive and amplify their brands. With a strong pres... Read more about Trupp Global

Less than $5000

< $25/hr

200 - 499

2017

Bangalore Urban, India


Service focuses

Viaante Business Solutions logo

Bridging the Gap to Your Success

About company

With collective experience of over 50 man years in the Business Process Management domain and 700+ resources, Viaante is a leading services provider company with delivery centers in India and sales p... Read more about Viaante Business Solutions

Less than $5000

< $25/hr

500 - 999

2011

Mumbai, India


Service focuses

AppVin Technologies Pvt Ltd logo

AppVin | Software Development Company Netherlands, UAE, USA

About company

Welcome to AppVin Technologies, where innovation and excellence waltz hand in hand across the digital canvas! As a vibrant software development company, our tale began in 2020, and within a mere year... Read more about AppVin Technologies Pvt Ltd

$25000 - $49999

$25 - $49/hr

50 - 199

2020

Noida, India


Service focuses

Appysa Technologies logo

Software Developmene Services

About company

Appysa Technologies is a leading software development company specializing in crafting innovative clone scripts and apps. We empower businesses with ready-made solutions to launch their online platf... Read more about Appysa Technologies

$25000 - $49999

NA

200 - 499

2021

Chennai, India


Service focuses

About company

Taksh IT Solutions Private Limited is a dynamic leader in the IT and digital innovation sector, dedicated to delivering cutting-edge technology solutions that drive business growth and operational ex... Read more about TAKSH IT SOLUTIONS PVT LTD

$5000 - $9999

$50 - $99/hr

50 - 199

2021

Noida, India


Service focuses

ISPL Support Services logo

BPO & Call Centre Services provider company

About company

ISPL Support Services is a Chennai, India based Multilingual Call Centre & BPO Services Company. The Company has 17+ years of experience in offering professional call services and BPO services to Corp... Read more about ISPL Support Services

Undisclosed

< $25/hr

200 - 499

2006

India


Service focuses

About company

Silicon Valley is a NASSCOM-certified IT/ITES Consulting Company in India, offering web and app development, CAD engineering, and various architecture-related services for over 19 years. We have skill... Read more about Silicon Valley Infomedia Pvt Ltd

Undisclosed

< $25/hr

10 - 49

2004

India


Service focuses

About company

Eminenture Technologies is a globally recognized technology solutions provider, serving clients across 18+ countries. As an NASSCOM and ISO certified multinational company, we come upfront in deliveri... Read more about Eminenture Technologies

Undisclosed

Undisclosed

200 - 499

2011

India


Service focuses

Octopus Tech Solutions logo

Innovative Outsourcing Solutions

About company

Octopus Tech Solutions provides a wide range of outsourcing solutions to help businesses across different sectors improve their profitability and reduce costs. We offer the following services -

Undisclosed

< $25/hr

50 - 199

2011

India


Service focuses

Task Virtual logo

Task Virtual

Unclaimed

We keep you SORTED!

About company

Virtually we are real. Really we are virtual. And we are well equipped to deliver your task at virtually fastest finger first pace. Yes! This is really possible. We don't want to bore you by screaming... Read more about Task Virtual

Undisclosed

< $25/hr

50 - 199

2016

India


Service focuses

Wave 66 logo

Wave 66

Unclaimed

Creative and Curious

About company

Wave 66 provides top-notch and bespoke IT, design, and digital marketing solutions that revolutionize the way you do your business. It is the doyens of making brands that people remember.

Undisclosed

$25 - $49/hr

10 - 49

2015

India


Service focuses

About company

Key-CMS, a leading Business Process Outsourcing (BPO), IT and Digital Marketing Services Company, specializes in software application development, eCommerce support, back-office solutions, KPO, and ma... Read more about Key Carrier Management Service(Key-CMS)

Undisclosed

$25 - $49/hr

50 - 199

2019

India


Service focuses

IMS Datawise logo

Streamlined Processes to Data-Driven Decisions

About company

IMS Datawise is a premium offshore back-office service provider catering to various industries, including but not limited to Banking and Financial Services , Automotive , Insurance , Real Estat... Read more about IMS Datawise

$5000 - $9999

$150 - $199/hr

1000 - 4999

2019

Ahmedabad, India


Service focuses

IMS Datawise logo

Streamlined Processes to Data-Driven Decisions

About company

IMS Datawise is a premium offshore back-office service provider catering to various industries, including but not limited to Banking and Financial Services , Automotive , Insurance , Real Estat... Read more about IMS Datawise

$5000 - $9999

$150 - $199/hr

1000 - 4999

2019

Ahmedabad, India


Service focuses

How much does it cost to hire Customer Service Outsourcing Companies in India?

Pricing by Location in 2024
Data current as of: Dec 21, 2024

IN

IN
Country

18

Total number of companies

3

Companies undisclosed data

15

Companies provided data
Employees
Avg. hourly rate
10 - 49
50 - 199
200 - 499
500 - 999
1000 - 4999
Number of companies

< $25/hr

1

2

2

2

1

8

$25 - $49/hr

1

2

1

4

$50 - $99/hr

1

1

$150 - $199/hr

2

2

2

13.33%

5

33.33%

2

13.33%

3

20.00%

3

20.00%

15

$25 - $49/hr

Avg. hourly rate

< $25/hr

Most popular

Results of our research on 18 India-based Customer Service Outsourcing Companies:

Hourly rate data disclosure
  • 16.7%

    of companies in this research did not disclose their hour rate information.

  • 83.3%

    of companies in this research provided their hourly rate information.

The size of companies
  • 13.3%

    10 - 49

  • 33.3%

    50 - 199

  • 13.3%

    200 - 499

  • 20.0%

    500 - 999

  • 20.0%

    1000 - 4999

The findings reveal trends in the pricing policies and structures of companies featured on our portal.

Summary of Customer Service Outsourcing Companies in India (as of Dezember 21, 2024)

To determine the average hourly cost of hiring Customer Service Outsourcing Companies in India, we can analyze the distribution of companies across different hourly rate ranges and company sizes.

Hourly Rate Ranges:

  • < $25/hr: 8 companies (53.33%) Most Popular Rate

  • $25 - $49/hr: 4 companies (26.67%) Average Rate

  • $50 - $99/hr: 1 company (6.67%)

  • $150 - $199/hr: 2 companies (13.33%)


Analysis

  1. Most Popular Hourly Rate: The most popular hourly rate among Customer Service Outsourcing Companies in India is < $25/hr, with 8 companies (53.33%) offering services within this range. This indicates that a significant portion of the market is targeting a low-range pricing strategy, which may appeal to a broad spectrum of clients seeking a balance between cost and quality.

  2. Average Hourly Rate: The average hourly rate for Customer Service Outsourcing Companies in India is between $25 - $49/hr, with 4 companies (26.67%) falling into this category. This suggests that while low-range pricing is popular, there is also a substantial portion of the market that offers higher-priced services, potentially indicating more specialized or high-quality offerings.

Conclusions

  • The Customer Service Outsourcing market is diverse, with a substantial number of companies offering services at different price points to cater to a wide range of clients.

  • The most competitive and densely populated hourly rate range is < $25/hr, making it the most accessible for many potential clients.

  • The hourly rates ($25 - $49/hr and above) are also common, indicating a robust market for specialized and potentially medium-quality services.

This analysis provides a comprehensive overview for businesses or individuals looking to hire Customer Service Outsourcing Companies in India, enabling them to make informed decisions based on their budget and project requirements.

Choosing the Right Customer Service Outsourcing in India Partner: A Full Guide

Which providers of Customer Service Outsourcing services in India featured on the SuperbCompanies portal have more than 10 years of experience?

Currently, several firms listed on SuperbCompanies boast over 10 years of experience in providing high-quality Customer Service Outsourcing in India services. Some of the most prominent among them are:
  • EdataIndia (2006)
  • FBSPL - Fusion Business Solution P Limited (2006)
  • VirtusaPolaris (1993)
  • SunTec Web Services (1999)
  • Viaante Business Solutions (2011)
These companies combine rich experience and cutting-edge technology. For more detailed information, you can visit their profiles on the SuperbCompanies portal.

What firms specializing in Customer Service Outsourcing in India have 1–3 years of experience and offer the lowest prices?

Here are some of the best firms with 1-3 years of experience and positive reviews, offering competitive pricing:
  • Appysa Technologies (2021) - NA
These companies are relatively new to the market, but they have quickly gained good reputations for delivering cost-effective, high-quality solutions

What are the Top providers of Customer Service Outsourcing services in India that have 10 years of experience and offer the lowest prices?

Here are some of the top providers with over 10 years of experience, excellent reviews, and competitive pricing:
  • EdataIndia (2006) - NA
These companies are all well-regarded for their expertise in various types of Customer Service Outsourcing in India and offer scalable and affordable solutions for businesses of all kinds and sizes

What are the most experienced providers of Customer Service Outsourcing services in India among those listed on SuperbCompanies?

Among these providers listed on the SuperbCompanies portal, the following have the most significant experience:
  • VirtusaPolaris (1993)
  • SunTec Web Services (1999)
  • Silicon Valley Infomedia Pvt Ltd (2004)
  • EdataIndia (2006)
  • ISPL Support Services (2006)
These companies are known for their extensive experience in Customer Service Outsourcing in India and have established themselves as industry leaders over the years. You can find more details about these companies on the SuperbCompanies website.

Which Customer Service Outsourcing in India service providers on the SuperbCompanies portal are the most awarded and certified?

On the SuperbCompanies portal, providers stand out for being highly awarded and certified. Among them, the following companies are particularly noteworthy:
  • FBSPL - Fusion Business Solution P Limited (2006) - $25 - $49 per hour
  • Viaante Business Solutions (2011) - < $25 per hour
  • AppVin Technologies Pvt Ltd (2020) - $25 - $49 per hour
  • TAKSH IT SOLUTIONS PVT LTD (2021) - $50 - $99 per hour - 5 reviews

How many providers of Customer Service Outsourcing services in India are listed on the SuperbCompanies portal?

The SuperbCompanies portal lists a variety of Customer Service Outsourcing in India service providers across multiple regions, and over 16 featured companies are based across countries like Canada, the United States, Ukraine, and more.
It is worth mentioning that around 3 of the Customer Service Outsourcing in India firms on the SuperbCompanies portal do not provide full information. This means that they cannot be used in the in-depth analytical research conducted by the SuperbCompanies experts. As a result, their services and performance may not be as easily evaluated or scrutinized compared to companies with full, transparent data.

Which working models are the most popular among firms of Customer Service Outsourcing services in India listed on the SuperbCompanies portal?

The most popular working models among Customer Service Outsourcing in India firms listed on the SuperbCompanies portal are the following:
  • Full Time - 7 companies
  • On Demand - 5 companies
  • Part Time - 2 companies
These models cater to various project needs and requirements, offering flexibility in terms of resource allocation and engagement.

Which project management methodologies are the most popular among providers of Customer Service Outsourcing in India listed on the SuperbCompanies portal?

The most popular project management methodologies used by software testing providers listed on SuperbCompanies are:
  • Extreme Programming (XP) - 2 companies
  • Waterfall Methodology - 1 company
  • Agile Methodology - 1 company
  • Scrum Methodology - 1 company
  • PMI / PMBOK - 1 company
These methodologies cater to various project types and organizational needs, offering flexibility and efficiency for different testing requirements.

Which leading vendors of Customer Service Outsourcing in India have success stories that demonstrate their expertise?

On the SuperbCompanies portal, several leading Customer Service Outsourcing in India experts share success stories and client experiences. These companies are recognized for their expertise in delivering quality and reliable Customer Service Outsourcing in India services. Some of the top companies with impressive portfolios are:
  • TAKSH IT SOLUTIONS PVT LTD (11 cases)
  • AppVin Technologies Pvt Ltd (6 cases)
These companies have built stellar reputations by consistently delivering high-quality Customer Service Outsourcing in India services and working with prominent brands across different industries. To read their success stories and client experiences, as well as to gain more insights into their achievements, visit their profiles on the SuperbCompanies portal.

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