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Top Customer Service Outsourcing Companies

Introducing the definitive list of Customer Service Outsourcing Companies for 2024 by SuperbCompanies. Our meticulous selection process identifies the best Customer Service Outsourcing Companies, showcasing industry leaders that drive innovation and excellence. In this year's compilation, we present a handpicked roster of top-tier enterprises, reflecting the pinnacle of business services. Explore the forefront of industry trends and solutions with SuperbCompanies' 2024 collection, an indispensable guide to the finest in the realm of business services.

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See Pricing Analytics
542 Companies
Last updated:Dec 21, 2024
in 2024
Top Customer Service Outsourcing Companies

List of the Top Customer Service Outsourcing Firms

TechMatter (Pvt) Ltd logo

Software Development Company

5.0

About company

TechMatter is an IT Solutions and Managed Services Provider specializing in developing custom solutions leveraging the latest technologies that meet our client’s business objectives. Our team has yea... Read more about TechMatter (Pvt) Ltd

$10000 - $24999

$50 - $99/hr

500 - 999

2012

Karachi, Pakistan


Service focuses
‌
ReviewReview dated Aug 26, 2024
TechMatter’s Project Management Software has made our work much easier. The dashboard and task tools are very simple to use. We can easily chat and work together with our team. The reports are clear and helpful. Our productivity has definitely improved. We highly recommend it!
Reviewer

Alexa Wilson

Senior Project Manager

5.0

JindalX logo

JindalX

Claimed

To be your Outsourcing partner for exceptional CX

About company

JindalX is a global business outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We’re the dreamers, creators, and innovators with a vision to... Read more about JindalX

Less then $5,0000

$25 - $49/hr

1000 - 4999

2001

Houston, Texas


Service focuses
‌
TMP Direct logo

TMP Direct

Unclaimed

Top Call Center, BPO Services in US

About company

TMP Direct is an Award-Winning BPO company providing White-Glove service to our clients with 24x7 Omni-channel Support. The way consumers interact with their favorite brands is constantly evolving; TM... Read more about TMP Direct

$10,000 to $24,999

$50 - $99/hr

10000+

1987

United States


Service focuses
‌
Conectys logo

Conectys

Claimed

Global: Customer support, Call centers, Moderation

About company

Conectys is a leading global BPO specializing in digital-first Customer Experience (CX) and content moderation solutions that reduce costs and increase speed to market for its clients. The company co... Read more about Conectys

$200,000 to $999,999

< $25/hr

1000 - 4999

2004

Bucharest, Romania


Service focuses
‌
Aplitt sp. z o.o. logo

software services and IT solutions provider

About company

Aplitt HUMAN FACE OF IT is software services and IT solutions provider. Featured services: Company facts:

Undisclosed

Undisclosed

200 - 499

1995

Poland


Service focuses
‌
NETGAINS logo

NETGAINS

Unclaimed

WE BUILD DIGITAL EXPERIENCES

About company

Netgains is a digital innovation workplace, where technical solutions are skillfully crafted and achieved. We deliver solutions that are created with Integrity, Passion, and Excellence

$5,000 to $9,999

$50 - $99/hr

50 - 199

2004

India


Service focuses
‌
FlairsTech logo

FlairsTech

Unclaimed

Innovation | Talent | Excellence

About company

FlairsTech is an international IT and Software Services company with over 1000 employees in five (5) offices on three (3) continents supporting thousands of projects. Over 100 global organizations in... Read more about FlairsTech

$5,000 to $9,999

< $25/hr

1000 - 4999

2010

Egypt


Service focuses
‌
OutPLEX logo

OutPLEX

Unclaimed

Voice & Digital CX at Scale for Global Brands

About company

OutPLEX connects brands with their customers by coupling conversational AI and human engagement experts for optimized customer experiences and ROI.   OutPLEX offers a full suite of omnichannel solutio... Read more about OutPLEX

Undisclosed

Undisclosed

1000 - 4999

2001

United States


Service focuses
‌
GDC Services logo

GDC Services

Unclaimed

Making IT services efficient for business

About company

Locating at the heart of Southeast Europe, at the crossroads of Europe, the Middle East and Africa, GDC Services is a leading IT service company with 200+ experts in Serbia. The focus of the company i... Read more about GDC Services

$25,000 to $49,999

$25 - $49/hr

200 - 499

2016

Serbia


Service focuses
‌
Abacus Cambridge Partners logo

Your Transformation Partner

About company

Abacus Cambridge Partners is a technology firm headquartered in London with offices in New York, Dubai, Riyadh, Lahore and Cairo. The company works with customers across industries, helping them innov... Read more about Abacus Cambridge Partners

Undisclosed

Undisclosed

50 - 199

2017

United Kingdom


Service focuses
‌
Brightest Minds logo

Data Driven B2B Lead Generation Agency

About company

At BrightestMinds, we're incubating the Sales Development Reps of the future, supercharged with intent-driven data and tools under one solution. We've achieved 10x cost efficiency vs AdWords. We had c... Read more about Brightest Minds

Less then $5,0000

< $25/hr

50 - 199

2017

United States


Service focuses
‌
Euroccor JSC logo

Euroccor JSC

Unclaimed

Strong in Communication Solutions

About company

Call and contact centres come in many forms. The fact that it is often difficult to find and keep motivated and skilled call centre staff in Western Europe has resulted in global offshore outsourcing... Read more about Euroccor JSC

Less then $5,0000

$25 - $49/hr

50 - 199

2005

Bulgaria


Service focuses
‌
ZRAFTED logo

ZRAFTED

Unclaimed

Professional Digitalization

About company

With multiple years of experience, we are digital company driven to offer outstanding technology related solutions. Zrafted aspires to enhance the growth and productivity of organizations around the w... Read more about ZRAFTED

Undisclosed

$25 - $49/hr

10 - 49

2015

Canada


Service focuses
‌
Salaria Sales Solutions logo

B2B lead generation and sales development consulti

About company

Salaria Group is a B2B sales development consultancy based in Arlington, Virginia. We specialize in top-of-the-funnel sales activities such as high volume cold calling, targeted prospecting, and outbo... Read more about Salaria Sales Solutions

Less then $5,0000

$100 - $149/hr

50 - 199

2019

United States


Service focuses
‌
PartnerHero logo

PartnerHero

Unclaimed

Outsourcing for companies that care about quality

About company

Outsourcing for companies that care about quality, performance, and people. Don't ever let bad customer experience prevent you from keeping a customer or making a sale. Our specialty is designing high... Read more about PartnerHero

Undisclosed

< $25/hr

1000 - 4999

2014

United States


Service focuses
‌
Social Up Media logo

Specializing in SEO, Google Ads, and Paid Social

About company

Social Up Media was founded with the intent of providing personalized digital marketing and strategic SEO (search engine optimization) management for businesses big and small. Our team of experts will... Read more about Social Up Media

Undisclosed

Undisclosed

10 - 49

2019

Argentina


Service focuses
‌
Brandix Soft logo

Brandix Soft

Unclaimed

Enhance the Online Presence of Your Brand

About company

Achieveew levels of success with Brandix Soft’s digital marketing services. At Brandix, we doot settle for the ordinary. We believe in going above and beyond conventional standards toot only meet but... Read more about Brandix Soft

Less then $5,0000

$25 - $49/hr

10 - 49

2020

United Kingdom


Service focuses
‌
Ekant Infotech Solution logo

Here to Help you to grow more

About company

We Are Ekant Infotech Solution we have total work experience of 25+ years in call center insustry.we mostly love to do Sales and Customer service for our client. If you got genuine product for B2B we... Read more about Ekant Infotech Solution

$5,000 to $9,999

< $25/hr

10 - 49

2016

India


Service focuses
‌
My IT Agency logo

My IT Agency

Unclaimed

Transform Your Ideas Digitally

About company

undefined...

Undisclosed

< $25/hr

10 - 49

2015

NA


Service focuses
‌
Lameco logo

Lameco

Unclaimed

Expert in end-to-end eCommerce growth and strategy

About company

Empowering Businesses to Succeed in eCommerce: Your Trusted eCommerce Enabler At LMC, we believe that every business deserves the opportunity to succeed in the ever-expanding world of eCommerce. Our m... Read more about Lameco

$5,000 to $9,999

$25 - $49/hr

50 - 199

2019

NA


Service focuses
‌
CCC Digital Agency logo

Let's bring your vision to life.

About company

Create Captivate Close is a full-service agency that specializes in state-of-the-art Web Design, E-commerce & select marketing services. Our Specialties

Less then $5,0000

$100 - $149/hr

1 - 9

2019

Canada


Service focuses
‌
About company

Welcome to Amiy, where innovation meets experience in B2B Outbound Sales & Business Development. Founded in Israel by experts with 30+ years in the field, we specialize in propelling SaaS, Cloud, Fint... Read more about Amiy

$5,000 to $9,999

$50 - $99/hr

50 - 199

2020

Israel


Service focuses
‌
Ansvery logo

Ansvery

Unclaimed

đź’Ž Premium service for a reasonable price

About company

If you are seeking a reliable outsourcing partner who can ensure cost-effective quality services, then you have just struck gold with Ansvery! Through 12 years of experience, we’ve collected a divers... Read more about Ansvery

Less then $5,0000

< $25/hr

50 - 199

2012

Lithuania


Service focuses
‌
Chainlinx Technologies logo

Reliable Software solution!

About company

Chainlinx Technologies PLC is a Software as a Service (SAAS) company that provides technology-based solutions. Our company was established to help serve the tech industry of Ethiopia specifically to d... Read more about Chainlinx Technologies

Undisclosed

$25 - $49/hr

1 - 9

2022

Ethiopia


Service focuses
‌
Support365days logo

Businesses Management Team

About company

undefined...

Undisclosed

< $25/hr

10 - 49

2022

NA


Service focuses
‌
TECHSPEED INC logo

DATA ENTRY & BUSINESS PROCESS OUTSOURCING

About company

Innovative AI Driven Data Services: TechSpeed Ranked #1 Data Entry Outsourcing Company. Providing Innovative AI Driven Data Services, Data Mining, Back office Support, Web Research, Data Processing... Read more about TECHSPEED INC

Less then $5,0000

< $25/hr

50 - 199

2002

Portland, Oregon


Service focuses
‌
Voice Contact Center logo

Voicebots / Contact Center / Customer Experience

About company

OEX VCC  Leading contact center services provider  With 5 operational centers strategically located in major Polish cities, backed by 15 years of industry expertise, and comprising a team of 1700 qual... Read more about Voice Contact Center

Less then $5,0000

< $25/hr

1000 - 4999

2008

Poland


Service focuses
‌
Concert 8 Solutions Inc. logo

Business Process Outsourcing for the New Economy

About company

Proudly Canadian with a corporate headquarters in Vancouver, British Columbia and a state-of-the-art Operations Center in Manila, Philippines, Concert8 brings our customers a unique model that offers... Read more about Concert 8 Solutions Inc.

Undisclosed

Undisclosed

50 - 199

2017

Philippines


Service focuses
‌
Booth &amp; Partners logo

Right People, Right Solutions

About company

Booth & Partners started in 2013 with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines. Our smart tailored outsourcing and... Read more about Booth &amp; Partners

Less then $5,0000

Undisclosed

1000 - 4999

2013

Philippines


Service focuses
‌
About company

ARC offers outsourcing/offshoring solutions to the United States, Canada, United Kingdom, Germany, Belgium and France. Languages supported:  English, German, Portuguese & French Outsourcing services a... Read more about ARC Business Process Outsourcing

Undisclosed

< $25/hr

50 - 199

2020

South Africa


Service focuses
‌
six eleven global services logo

quality work, quality experience

About company

Six eleven is a leader in providing customer support, sales and back office data processing services for various clients and verticals. we have over 90  different clients. we have 2800 agents working... Read more about six eleven global services

Less then $5,0000

< $25/hr

1000 - 4999

2006

Philippines


Service focuses
‌
ASPA Softech LLP logo

O365, SharePoint Consulting Services

About company

Welcome to ASPA Softech LLP, your trusted partner for cutting-edge Office 365/SharePoint consulting services and JDE to SharePoint communication with custom developed tools. We are headquartered in Pu... Read more about ASPA Softech LLP

$10,000 to $24,999

$25 - $49/hr

1 - 9

2023

NA


Service focuses
‌
Digifybl Media logo

Build your digital team and save over 60% on costs

About company

We offer cost-effective, fast and easy offshore staffing solutions that provide topotch quality service that will boost your customer loyalty.

Less then $5,0000

< $25/hr

1 - 9

2023

NA


Service focuses
‌
Techcollaters logo

Techcollaters

Unclaimed

Converging Technologies, Embracing Transformation!

About company

Techcollaters is a cutting-edge IT Services and product development company specializing in providing innovative technology solutions to businesses and organizations. Our services encompass software d... Read more about Techcollaters

$5,000 to $9,999

$25 - $49/hr

1 - 9

2023

NA


Service focuses
‌
Eurobase logo

Eurobase

Unclaimed

Your Partner in Europe

About company

Eurobase was founded in 1992 to address the challenges thaton-European-based companies faced expanding and supporting their customers in Europe. Leveraging Eurobase warehouse facilities and European-b... Read more about Eurobase

Undisclosed

Undisclosed

10 - 49

1992

Ireland


Service focuses
‌
EdataIndia logo

EdataIndia

Claimed

Your Success is Ours

About company

eDataIndia is a premier IT/BPO & offshore outsourcing company in Delhi, providing data entry, e-commerce management, image editing, back office, accounting, web design, and SEO services at very reaso... Read more about EdataIndia

Undisclosed

NA

50 - 199

2006

Delhi, India


Service focuses
‌
EGA Connect logo

EGA Connect

Unclaimed

Excellence, Client Focus, Integrity, Commitment.

About company

EGA connect was founded by industry professionals with a track record in cloud-based contact center outsourcing with global workforce. The company provides omnichannel customer support in multiple lan... Read more about EGA Connect

Less then $5,0000

< $25/hr

10 - 49

2016

Bosnia and Herzegovina


Service focuses
‌
PrimeVision logo

PrimeVision

Unclaimed

Enhancing business agility and efficiency

About company

PrimeVision is a Toronto-based software development agency that can bring your business app idea to life. We can build any Start-up in 8 weeks. We design and develop engaging Web, iOS, and Android app... Read more about PrimeVision

$5,000 to $9,999

$25 - $49/hr

1 - 9

2015

NA


Service focuses
‌
Callboxs logo

Callboxs

Unclaimed

Innovative solutions that help businesses grow

About company

Our mission is related to the incessant perfection through the use of innovative technologies and worldwide practices in the sphere of telecommunications.

$5,000 to $9,999

< $25/hr

200 - 499

2005

Bulgaria


Service focuses
‌
About company

Reliasourcing is a Philippine-based BPO and we’re on a mission to give you the Peace of Mind youeed to run your business day-to-day. We specialize in tailor-made solutions that will help businesses of... Read more about Reliasourcing Inc

Undisclosed

Undisclosed

200 - 499

2020

Philippines


Service focuses
‌
Boldr. logo

Boldr.

Unclaimed

Help people grow & connect

About company

We’re on a mission to transform the shortcomings of traditional outsourcing. Boldr is a purpose-driven outsourcing company, the world's largest B-Corp-certified BPO.  We help scale your business with... Read more about Boldr.

Less then $5,0000

Undisclosed

1000 - 4999

2016

United States


Service focuses
‌
SRG ASIA PACIFIC logo

Award-Winning Outsourcing and Tech Enabler

About company

SRG ASIA PACIFIC (SRG AP) is a total solution provider with more than 25 years of experience in the area of Business Process Outsourcing (BPO) Outsource/Insource, Knowledge Process Outsourcing (KPO),... Read more about SRG ASIA PACIFIC

$10,000 to $24,999

Undisclosed

200 - 499

1996

Malaysia


Service focuses
‌
Silver Bell Group logo

Build your remote team with dedicated talents!

About company

Silver Bell Group is providing professional BPO services to clients worldwide. Their peace of mind is our business! We bring outsourcing to a wholeew level by creating a special team exclusively dedic... Read more about Silver Bell Group

Undisclosed

Undisclosed

200 - 499

2014

Serbia


Service focuses
‌
Big Outsource logo

Big Outsource

Unclaimed

#1 Outsourcing Partner for SMEs

About company

Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom, Australia... Read more about Big Outsource

$10,000 to $24,999

< $25/hr

200 - 499

2014

Philippines


Service focuses
‌
Verbatim Virtual Receptionists logo

The call and web chat answering professionals.

About company

Virtual receptionist, call centre, telephone answering and web chat answering services from a professional, dedicated and friendly, UK-based company. Services include:   Verbatim offers a 30 day tria... Read more about Verbatim Virtual Receptionists

Less then $5,0000

< $25/hr

10 - 49

1997

United Kingdom


Service focuses
‌
LEX Reception logo

LEX Reception

Unclaimed

We handle your calls so you can focus on your firm

About company

LEX Reception is a close-knit team of legal receptionists dedicated to professionalism, warmth, and 24/7 availability for law firms. With close to 10 years of legal experience, we know how to align ou... Read more about LEX Reception

Undisclosed

Undisclosed

200 - 499

2012

Canada


Service focuses
‌
EPlanet Global logo

Empowering brands with human-tech convergence

About company

We are the pioneer in the BPO Model We are the leading provider of advanced business process outsourcing (BPO) solutions and services. Our mission is to help organizations of all sizes and industries... Read more about EPlanet Global

Undisclosed

Undisclosed

1000 - 4999

2003

Pakistan


Service focuses
‌
Harvey & Hugo logo

Harvey & Hugo

Unclaimed

Building lovable and memorable brands

About company

We believe in the power of telling stories… People don’t buy what you do, they buy why you do it. They buy your story which is underpinned by your brand values and beliefs. In today’s fierce battle fo... Read more about Harvey & Hugo

Undisclosed

Undisclosed

10 - 49

2009

United Kingdom


Service focuses
‌
VoPro logo

VoPro

Claimed

Expert in dedicated offshore staffing solutions

About company

Access Suprior Talent! Right People For The Right Job!  VoPro helps build premium full time dedicated offshore staffi in India to companies worldwide. How It works with us! Your staff work during your... Read more about VoPro

Undisclosed

Undisclosed

50 - 199

2013

India


Service focuses
‌
LimTC logo

LimTC

Unclaimed

Your Vision. Our Solution.

About company

We understand that it can be daunting for any small or medium sized business to walk the tight rope between managing costs, training manpower and still achieve the desired results. We know the importa... Read more about LimTC

$5,000 to $9,999

< $25/hr

200 - 499

2017

Ukraine


Service focuses
‌

How much does it cost to hire Customer Service Outsourcing Providers?

We conducted a study of 542 companies, but only 371 of them provided their pricing data

542

Total number of companies

171

Companies undisclosed data

371

Companies provided data

Pricing of Customer Service Outsourcing Services by Location

Pricing in 2024
Data current as of: Dec 21, 2024
Country
The number of companies and their branches
%, The number of companies and their branches
Avg. hourly rate, $/hr
The most popular hourly rate among companies

United States

97

27.02

$25 - $49/hr

< $25/hr

India

66

18.38

< $25/hr

< $25/hr

Philippines

27

7.52

< $25/hr

< $25/hr

Canada

23

6.41

$25 - $49/hr

< $25/hr

United Kingdom

20

5.57

$25 - $49/hr

$25 - $49/hr

Bangladesh

10

2.79

< $25/hr

< $25/hr

Ukraine

8

2.23

$25 - $49/hr

< $25/hr

Pakistan

7

1.95

$25 - $49/hr

$25 - $49/hr

Australia

6

1.67

$25 - $49/hr

< $25/hr

Bulgaria

6

1.67

< $25/hr

< $25/hr

Egypt

5

1.39

< $25/hr

< $25/hr

Iran

4

1.11

$25 - $49/hr

< $25/hr

Jamaica

4

1.11

< $25/hr

< $25/hr

Oman

4

1.11

< $25/hr

< $25/hr

Romania

4

1.11

< $25/hr

< $25/hr

Kenya

3

0.84

$25 - $49/hr

< $25/hr

Malaysia

3

0.84

$50 - $99/hr

$100 - $149/hr

Mexico

3

0.84

< $25/hr

< $25/hr

Netherlands

3

0.84

$50 - $99/hr

$100 - $149/hr

Poland

3

0.84

< $25/hr

< $25/hr

Serbia

3

0.84

$25 - $49/hr

$25 - $49/hr

Switzerland

3

0.84

$50 - $99/hr

$25 - $49/hr

Albania

2

0.56

$25 - $49/hr

< $25/hr

Brazil

2

0.56

$50 - $99/hr

< $25/hr

China

2

0.56

$25 - $49/hr

< $25/hr

Colombia

2

0.56

< $25/hr

< $25/hr

Ethiopia

2

0.56

$25 - $49/hr

$25 - $49/hr

Georgia

2

0.56

$25 - $49/hr

< $25/hr

Germany

2

0.56

$25 - $49/hr

< $25/hr

Honduras

2

0.56

< $25/hr

< $25/hr

Ireland

2

0.56

< $25/hr

< $25/hr

Israel

2

0.56

$25 - $49/hr

< $25/hr

Saudi Arabia

2

0.56

$100 - $149/hr

< $25/hr

Singapore

2

0.56

$50 - $99/hr

$50 - $99/hr

South Africa

2

0.56

< $25/hr

< $25/hr

United Arab Emirates

2

0.56

$150 - $199/hr

$50 - $99/hr

Argentina

1

0.28

$25 - $49/hr

$25 - $49/hr

Bosnia and Herzegovina

1

0.28

< $25/hr

< $25/hr

Costa Rica

1

0.28

< $25/hr

< $25/hr

Ecuador

1

0.28

$25 - $49/hr

$25 - $49/hr

El Salvador

1

0.28

< $25/hr

< $25/hr

France

1

0.28

< $25/hr

< $25/hr

Italy

1

0.28

$100 - $149/hr

$100 - $149/hr

South Korea

1

0.28

< $25/hr

< $25/hr

Lithuania

1

0.28

< $25/hr

< $25/hr

Macedonia

1

0.28

< $25/hr

< $25/hr

Morocco

1

0.28

< $25/hr

< $25/hr

New Zealand

1

0.28

$25 - $49/hr

$25 - $49/hr

Nigeria

1

0.28

$25 - $49/hr

$25 - $49/hr

Panama

1

0.28

< $25/hr

< $25/hr

Sri Lanka

1

0.28

< $25/hr

< $25/hr

Thailand

1

0.28

< $25/hr

< $25/hr

Turkey

1

0.28

$50 - $99/hr

$50 - $99/hr

Uruguay

1

0.28

< $25/hr

< $25/hr

Vietnam

1

0.28

< $25/hr

< $25/hr

359

100

$25 - $49/hr

< $25/hr

  • 27.02%

    Companies from United States

  • 18.38%

    Companies from India

  • 7.52%

    Companies from Philippines

  • 6.41%

    Companies from Canada

  • 40.67%

    Other Companies

$200 - $300/hr

Highest hourly rate

< $25/hr

Lowest hourly rate

< $25/hr

Most popular

Summary of Customer Service Outsourcing Companies Rates (as of Dezember 21, 2024)

We analyzed data from 542 Customer Service Outsourcing Firms and revealed that 371 of them provided their pricing information. The data demonstrates that hourly rates for Customer Service Outsourcing services vary significantly depending on the company’s location, industry, and size.

Hourly Rate Analysis Based on the Location

Companies from Malaysia, Netherlands and Switzerland lead with the highest average hourly rate of $50 - $99/hr, which is a common rate among companies in these regions. In contrast, Customer Service Outsourcing Service Providers in India, Philippines and Bangladesh offer more competitive rates, with an average hourly rate of < $25/hr per hour.

Industry-Based Hourly Rate Analysis

Pricing for Customer Service Outsourcing services varies significantly across industries due to differences in work complexity, regulatory requirements, and market competitiveness. Automotive, Real Estate and Insurance sector trends tend to charge higher rates, with the most common hourly rate of $50 - $99/hr. Meanwhile, in industries like Startups and Gaming, typically lower rates are offered, with the most common hourly rate of < $25/hr.

Hourly Rate Analysis Based on the Size of Firms

Company size has a great impact on service pricing. Firms with 500 - 999 employees are more likely to charge < $25/hr (AVG) per hour. In contrast, companies with 10 - 49, 50 - 199 and 1 - 9 employees tend to have higher rates, reaching $25 - $49/hr (AVG) per hour.

The cost of hiring Customer Service Outsourcing Agencies depends on various factors, including the company’s location, industry, and size, with a general trend toward higher rates in more developed regions. This information is valuable for businesses seeking to understand the market and accordingly allocate their budget for Customer Service Outsourcing in 2024.

Pricing of Customer Service Outsourcing Firms by Industries

Pricing in 2024
Data current as of: Dec 21, 2024
Industry
Number of companies
%, Number of companies
Avg. hourly rate, $/hr
The most popular hourly rate in companies

Transportation & Logistics

6

2.76

$25 - $49/hr

< $25/hr

Healthcare & Medical

14

6.45

$25 - $49/hr

< $25/hr

Insurance

7

3.23

$50 - $99/hr

< $25/hr

Hospitality & Leisure

7

3.23

$25 - $49/hr

< $25/hr

Financial & Payments

7

3.23

$50 - $99/hr

< $25/hr

Travel & Lifestyle

7

3.23

$25 - $49/hr

< $25/hr

Retail

8

3.69

$25 - $49/hr

< $25/hr

Education

7

3.23

$25 - $49/hr

$25 - $49/hr

Consumer Products

6

2.76

$25 - $49/hr

$25 - $49/hr

eCommerce

12

5.53

$25 - $49/hr

< $25/hr

Information Technology

14

6.45

$25 - $49/hr

< $25/hr

Government

3

1.38

$25 - $49/hr

< $25/hr

Business Services

11

5.07

$25 - $49/hr

$50 - $99/hr

Manufacturing

8

3.69

$25 - $49/hr

< $25/hr

Startups

7

3.23

< $25/hr

< $25/hr

Telecommunication

6

2.76

$25 - $49/hr

< $25/hr

Oil & Energy

3

1.38

$25 - $49/hr

< $25/hr

Enterprise

5

2.30

$25 - $49/hr

$25 - $49/hr

Non-profit

5

2.30

$25 - $49/hr

$25 - $49/hr

Real Estate

8

3.69

$50 - $99/hr

$25 - $49/hr

Automotive

9

4.15

$50 - $99/hr

$25 - $49/hr

Public Sector

4

1.84

$25 - $49/hr

< $25/hr

Utilities

2

0.92

< $25/hr

< $25/hr

Dental

3

1.38

$50 - $99/hr

$50 - $99/hr

Gaming

3

1.38

< $25/hr

< $25/hr

Banking

8

3.69

$25 - $49/hr

< $25/hr

Media

6

2.76

$25 - $49/hr

< $25/hr

Law

1

0.46

< $25/hr

< $25/hr

Industrial

2

0.92

$25 - $49/hr

$25 - $49/hr

Defense & Aerospace

2

0.92

$50 - $99/hr

$50 - $99/hr

Legal

4

1.84

$25 - $49/hr

< $25/hr

Hotel

2

0.92

$25 - $49/hr

< $25/hr

Social

4

1.84

$25 - $49/hr

< $25/hr

Taxi

2

0.92

$25 - $49/hr

< $25/hr

Politics

1

0.46

$50 - $99/hr

$50 - $99/hr

Food & Beverages

2

0.92

$25 - $49/hr

< $25/hr

Energy & natural resources

1

0.46

$50 - $99/hr

$50 - $99/hr

Advertising & Marketing

2

0.92

$50 - $99/hr

$50 - $99/hr

Productivity

1

0.46

$50 - $99/hr

$50 - $99/hr

Designing

2

0.92

$50 - $99/hr

$50 - $99/hr

Attorneys

2

0.92

$50 - $99/hr

$50 - $99/hr

GPS, Navigation & GIS

1

0.46

$50 - $99/hr

$50 - $99/hr

Restaurants

1

0.46

$50 - $99/hr

$50 - $99/hr

Art, Entertainment & Music

1

0.46

$50 - $99/hr

$50 - $99/hr

100

< $25/hr

< $25/hr

$150 - $199/hr

Highest hourly rate

< $25/hr

Lowest hourly rate

< $25/hr

Most popular

Pricing of Customer Service Outsourcing Services by size of companies

Pricing in 2024
Data current as of: Dec 21, 2024
Employees
Number of companies
%, Number of companies
Avg. hourly rate, $/hr
The most popular hourly rate in companies

1 - 9

55

14.82

$25 - $49/hr

< $25/hr

10 - 49

125

33.69

$25 - $49/hr

< $25/hr

50 - 199

95

25.61

$25 - $49/hr

< $25/hr

200 - 499

55

14.82

$25 - $49/hr

< $25/hr

500 - 999

9

2.43

< $25/hr

< $25/hr

1000 - 4999

28

7.55

$25 - $49/hr

< $25/hr

10000+

4

1.08

$25 - $49/hr

< $25/hr

371

100

$25 - $49/hr

< $25/hr

  • 33.69%

    10 to 49 employees

  • 25.61%

    50 to 199 employees

  • 14.82%

    1 to 9 employees

  • 14.82%

    200 to 499 employees

  • 11.06%

    Others

$200 - $300/hr

Highest hourly rate

< $25/hr

Lowest hourly rate

< $25/hr

Most popular

Choosing the Right Customer Service Outsourcing Partner: A Full Guide

Which Customer Service Outsourcing providers featured on the SuperbCompanies portal have more than 10 years of experience?

Currently, several firms listed on SuperbCompanies boast over 10 years of experience in providing high-quality Customer Service Outsourcing services. Some of the most prominent among them are:
  • TechMatter (Pvt) Ltd (2012)
  • JindalX (2001)
  • TMP Direct (1987)
  • Conectys (2004)
  • Aplitt sp. z o.o. (1995)
These companies combine rich experience and cutting-edge technology. For more detailed information, you can visit their profiles on the SuperbCompanies portal.

What are Customer Service Outsourcing firms with 1-3 years of experience that offer the lowest prices?

Here are some of the best firms with 1-3 years of experience and positive reviews, offering competitive pricing:
  • Digifybl Media (2023) - < $25 per hour
  • Support365days (2022) - < $25 per hour
These companies are relatively new to the market, but they have quickly gained good reputations for delivering cost-effective, high-quality solutions

What are the Top Customer Service Outsourcing service providers with over 10 years of experience that offer the lowest prices?

Here are some of the top providers with over 10 years of experience, excellent reviews, and competitive pricing:
  • TECHSPEED INC (2002) - < $25 per hour
  • Verbatim Virtual Receptionists (1997) - < $25 per hour
  • Callboxs (2005) - < $25 per hour
These companies are all well-regarded for their expertise in various types of Customer Service Outsourcing and offer scalable and affordable solutions for businesses of all kinds and sizes

What are the most experienced Customer Service Outsourcing providers listed on SuperbCompanies?

Among these providers listed on the SuperbCompanies portal, the following have the most significant experience:
  • SureCall (1982)
  • TMP Direct (1987)
  • Direct Answer, Inc. (1991)
  • Eurobase (1992)
  • Win-Pro Consultancy Pte Ltd (1993)
These companies are known for their extensive experience in Customer Service Outsourcing and have established themselves as industry leaders over the years. You can find more details about these companies on the SuperbCompanies website.

Which countries have the highest number of Customer Service Outsourcing agencies, according to the SuperbCompanies portal?

The majority of these companies listed on the SuperbCompanies portal are based in the following countries:
  • United States (95 companies)
  • India (65 companies)
  • Philippines (27 companies)
  • Canada (23 companies)
  • United Kingdom (20 companies)
These countries are home to numerous firms, which makes them key players in the global Customer Service Outsourcing industry. For more detailed information, you can explore the top Customer Service Outsourcing outsourcing providers listed on the SuperbCompanies portal.

Which Customer Service Outsourcing service providers on the SuperbCompanies portal are the most awarded and certified?

On the SuperbCompanies portal, providers stand out for being highly awarded and certified. Among them, the following companies are particularly noteworthy:
  • Conectys (2004) - < $25 per hour
  • AGS Health (2011) - NA

How many Customer Service Outsourcing service providers are listed on the SuperbCompanies portal?

The SuperbCompanies portal lists a variety of Customer Service Outsourcing service providers across multiple regions, and over 539 featured companies are based across countries like Canada, the United States, Ukraine, and more.
It is worth mentioning that around 171 of the Customer Service Outsourcing firms on the SuperbCompanies portal do not provide full information. This means that they cannot be used in the in-depth analytical research conducted by the SuperbCompanies experts. As a result, their services and performance may not be as easily evaluated or scrutinized compared to companies with full, transparent data.

Which working models are the most popular among Customer Service Outsourcing firms listed on the SuperbCompanies portal?

The most popular working models among Customer Service Outsourcing firms listed on the SuperbCompanies portal are the following:
  • Full Time - 18 companies
  • On Demand - 11 companies
  • Part Time - 6 companies
These models cater to various project needs and requirements, offering flexibility in terms of resource allocation and engagement.

Which project management methodologies are the most popular among Customer Service Outsourcing providers listed on the SuperbCompanies portal?

The most popular project management methodologies used by software testing providers listed on SuperbCompanies are:
  • Agile Methodology - 6 companies
  • Waterfall Methodology - 5 companies
  • Scrum Methodology - 4 companies
  • Critical Path Method (CPM) - 4 companies
  • Kanban Methodology - 4 companies
These methodologies cater to various project types and organizational needs, offering flexibility and efficiency for different testing requirements.

In which countries are the lowest hourly rates for Customer Service Outsourcing services?

Countries with large, competitive markets for IT services usually have the lowest hourly rates for software testing services. According to data from SuperbCompanies, the following countries offer the most affordable pricing:
India, Philippines, Bangladesh

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