Top Retail Call Center Companies

Welcome to our comprehensive review of Retail Call Center Companies! As a valued user of the SuperbCompanies IT directory, we're thrilled to introduce you to this crucial rating category. In today's fast-paced retail landscape, having an effective call center is a must-have for businesses seeking to drive sales and stay ahead of the competition. Our Retail Call Center Companies rating category brings together top-performing companies that excel in providing exceptional services, innovative solutions, and unparalleled expertise. This category will help you find the perfect partner to elevate your customer engagement, whether you're a brick-and-mortar retailer or e-commerce powerhouse. Discover the best-in-class Retail Call Center Companies, handpicked for their excellence, reliability, and commitment to delivering exceptional results within this rating category of Retail Call Center Companies.

See Pricing Analytics

8 Companies

Last updated:Dec 27, 2024

List of the Top Retail Call Center Firms

Conectys

Claimed

Global: Customer support, Call centers, Moderation

About company

Conectys is a leading global BPO specializing in digital-first Customer Experience (CX) and content moderation solutions that reduce costs and increase speed to market for its clients. The company co... Read more about Conectys

$200,000 to $999,999

< $25/hr

1000 - 4999

2004

Bucharest, Romania

Service focuses

‌

ExpertCallers - Outsource Call Center Services

Claimed

Delivering Value to Every Interaction

About company

ExpertCallers is a professional outsourcing company that specializes in providing tailored inbound, outbound, and IT-enabled customer support services. With a global footprint spanning multiple conti... Read more about ExpertCallers - Outsource Call Center Services

$5000 - $9999

< $25/hr

500 - 999

2002

Princeton, New Jersey

Service focuses

‌

Virtual Assist USA

Claimed

Do What You Do Best and Outsource the Rest

About company

Virtual Assist USA, an all-American team of Virtual Assistants, provides all the benefits of an in-house staff and support team, for a fraction of the costs. Our experts are easy to work with and rel... Read more about Virtual Assist USA

Less than $5000

$25 - $49/hr

10 - 49

2008

United States

Service focuses

‌

VinsiAI

Claimed

AI CX Agents Made Easy

About company

VINSI.AI is a leader in AI-powered phone agent outsourced solutions. Enjoy a quick and simple deployment process with our expert guidance. Our innovative technology and full-service approach provides... Read more about VinsiAI

Less than $5000

< $25/hr

10 - 49

2023

Las Vegas, Nevada

Service focuses

‌

Simply Contact

Claimed

Award-Winning Customer Support Outsourcing

About company

Simply Contact is a partner for many of the world’s leading enterprises, SMEs, and startups. We help companies stay competitive, improve customer experience, and enhance the efficiency of customer se... Read more about Simply Contact

Undisclosed

500 - 999

2013

Warsaw, Poland

Service focuses

‌

Trupp Global

Claimed

Crazy Good Outsourcing

About company

Trupp Global is a leading outsourcing service provider dedicated to empowering early-stage ventures and small and medium-sized businesses (SMBs) to thrive and amplify their brands. With a strong pres... Read more about Trupp Global

Less than $5000

< $25/hr

200 - 499

2017

Bangalore Urban, India

Service focuses

‌

VAA ON Demand 247

Claimed

About company

VAA On Demand 24/7, we understand the challenges businesses face in today’s fast-paced world Start a Free Trial Right Now Our mission is to empower entrepreneurs and businesses by offering reliable,... Read more about VAA ON Demand 247

Undisclosed

10 - 49

2012

New York City, New York

Service focuses

‌

Euroline International

Claimed

Business Promotion and Representation Services in Turkey

About company

Established in 1993, Euroline International is one of major companies in Turkey for event management, advertising services, branding and printing services, media communications, mobile digital market... Read more about Euroline International

$5000 - $9999

$50 - $99/hr

1 - 9

1993

Antalya, Turkey

Service focuses

‌

How much does it cost to hire Retail Call Center Companies?

Pricing in 2024

Data current as of: Nov 23, 2024

Total number of companies

Companies undisclosed data

Companies provided data

Employees

Avg. hourly rate	10 - 49	200 - 499	500 - 999	1000 - 4999	1 - 9	Number of companies
< $25/hr	1	1	1	1		4
$25 - $49/hr	1					1
$50 - $99/hr					1	1
	2 33.33%	1 16.67%	1 16.67%	1 16.67%	1 16.67%	6

$25 - $49/hr

Avg. hourly rate

< $25/hr

Summary of Retail Call Center Companies (as of November 23, 2024)

To determine the average hourly cost of hiring Retail Call Center Companies, we can analyze the distribution of companies across different hourly rate ranges and company sizes.

Hourly Rate Ranges:

< $25/hr: 4 companies (66.67%) Most Popular Rate
$25 - $49/hr: 1 company (16.67%) Average Rate
$50 - $99/hr: 1 company (16.67%)

Analysis

Most Popular Hourly Rate: The most popular hourly rate among Retail Call Center Companies is < $25/hr, with 4 companies (66.67%) offering services within this range. This indicates that a significant portion of the market is targeting a low-range pricing strategy, which may appeal to a broad spectrum of clients seeking a balance between cost and quality.
Average Hourly Rate: The average hourly rate for Retail Call Center Companies is between $25 - $49/hr, with 1 company (16.67%) falling into this category. This suggests that while low-range pricing is popular, there is also a substantial portion of the market that offers higher-priced services, potentially indicating more specialized or high-quality offerings.

Conclusions

The Retail Call Center market is diverse, with a substantial number of companies offering services at different price points to cater to a wide range of clients.
The most competitive and densely populated hourly rate range is < $25/hr, making it the most accessible for many potential clients.
The hourly rates ($25 - $49/hr and above) are also common, indicating a robust market for specialized and potentially medium-quality services.

This analysis provides a comprehensive overview for businesses or individuals looking to hire Retail Call Center Companies, enabling them to make informed decisions based on their budget and project requirements.

Choosing the Right Retail Call Center Partner: A Full Guide

How many Retail Call Center service providers are listed on the SuperbCompanies portal?

The SuperbCompanies portal lists a variety of Retail Call Center service providers across multiple regions, and over 8 featured companies are based across countries like Canada, the United States, Ukraine, and more.

It is worth mentioning that around 2 of the Retail Call Center firms on the SuperbCompanies portal do not provide full information. This means that they cannot be used in the in-depth analytical research conducted by the SuperbCompanies experts. As a result, their services and performance may not be as easily evaluated or scrutinized compared to companies with full, transparent data.

Which working models are the most popular among Retail Call Center firms listed on the SuperbCompanies portal?

The most popular working models among Retail Call Center firms listed on the SuperbCompanies portal are the following:

Full Time - 3 companies
On Demand - 3 companies
Part Time - 2 companies

These models cater to various project needs and requirements, offering flexibility in terms of resource allocation and engagement.

Which project management methodologies are the most popular among Retail Call Center providers listed on the SuperbCompanies portal?

The most popular project management methodologies used by software testing providers listed on SuperbCompanies are:

Agile Methodology - 2 companies
Waterfall Methodology - 2 companies
Scrum Methodology - 1 company
Lean Methodology - 1 company
Six Sigma - 1 company

These methodologies cater to various project types and organizational needs, offering flexibility and efficiency for different testing requirements.

Which leading Retail Call Center vendors provide success stories that showcase their expertise?

On the SuperbCompanies portal, several leading Retail Call Center experts share success stories and client experiences. These companies are recognized for their expertise in delivering quality and reliable Retail Call Center services. Some of the top companies with impressive portfolios are:

Simply Contact (3 cases)

These companies have built stellar reputations by consistently delivering high-quality Retail Call Center services and working with prominent brands across different industries. To read their success stories and client experiences, as well as to gain more insights into their achievements, visit their profiles on the SuperbCompanies portal.

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Retail Call Center Companies in the United States