About company
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
We are an international customer service outsourcing company providing 24/7, omnichannel, scalable support to growing clients across the globe — helping them reduce operational costs and boost CSAT. Our clients can focus on growing their business while we handle their support.
We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us.
Why Companies Outsource Their Customer Support to Us:
- Over 15 years of experience
- Over 1200 professionals on a team
- Over 60 operational languages
- PCI/DSS L1 Service Provider
- ISO/IEC 27001:2013 certification
- GDPR-, CCPA-, and HIPAA-compliance
- AI chatbot automating up to 80% of common requests
- Refined processes of onboarding, learning, and human development
- Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service Support:
- We provide round-the-clock B2C and B2B customer service across multiple channels
- Our flexible, scalable teams are tailored to your business needs
- AI technology helps us deliver faster responses
We Offer a Wide Range of Services, Including:
- Customer support (Front desk, Tier 1)
- Inbound call center services
- Technical support services (Tier 1-3)
- IT support services
- Social media customer services
- CX services
- AI-powered support teams
- System setup and Integration
- Reception desk services
- Back-office services (data entry, content moderation & enrichment)
- KYC & ID verification
- Data annotation
- Staff augmentation (web & software developers, UX/UI designers, QA)
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times. Whether it’s live chat, or email, or call center outsourcing, we don’t believe in one-size-fits-all solutions. Instead, we take a personalized approach, recognizing that every client has unique business needs. Our team creates a tailored plan designed to address those needs and support our clients in reaching their goals.
Certifications
Locations
Headquarters
United States, Wilmington
+1 (888) 959-355
Other locations
Ukraine
Serbia
Headquarters
United States, Wilmington
+1 (888) 959-355
Other locations
Ukraine
Serbia
Languages (39)
Timezones (28)
Communication
Preferred Communication Channels
Working models
Technical Support
Focus
Media Mentions