Voice Contact Center

OEX VCC  Leading contact center services provider  With 5 operational centers strategically located in major Polish cities, backed by 15 years of industry expertise, and comprising a team of 1700 qualified agents, we specialize in delivering multichannel and multilingual customer service solutions forearly 100 clients across various sectors, including e-commerce, retail, health care, finance, insurance, automotive, energy, and telecommunications.  Our services encompass, among others:  Contact center services  Multilingual customer support  Voicebots  Back-office support  Sales assistance  CATI surveys  Social media management   CC consulting  We excel at creating modern technological solutions that enhance automation of customer service, such as:  Primebot – the intelligent conversation voicebot capable of conductingonlinear dialogues over the phone and chat.   Boromir – the award-winning analytical tool for analysis and monitoring, and opitmization of agents’ work and operations in contact center.  With a proven track record of success and esteemed partnerships with industry giants like Affidea, Allegro, Rossmann, and Volvo, we bring a wealth of experience and innovation to the table.  2023 results:   85 contact center projects  9 million phone conversations  1.5 million voicebot conversations (by Primebot)  3 million emails  3.5 million back-office tasks    Streamline your operations and increase efficiency with top contact center experts:   Let’s talk about your project: https://oex-vcc.com/en/