Top eCommerce Customer Service Outsourcing Companies in the United States

Welcome to the SuperbCompanies IT directory! We're proud to introduce our eCommerce Customer Service Outsourcing Companies in the United States category, featuring top-rated providers of exceptional customer experiences for online retailers and businesses. In this competitive landscape, delivering outstanding service is vital for driving loyalty, satisfaction, and revenue growth. Our curated list highlights the best-in-class eCommerce Customer Service Outsourcing Companies in the United States, evaluated on expertise, responsiveness, and commitment to meeting unique online business needs. Explore our directory today and discover the best fit for your eCommerce venture among our esteemed eCommerce Customer Service Outsourcing Companies in the United States.

See Pricing Analytics

9 Companies

Last updated:Dec 22, 2024

List of the Top eCommerce Customer Service Outsourcing Companies in the United States

TechMatter (Pvt) Ltd

Claimed

Software Development Company

5.0

About company

TechMatter is an IT Solutions and Managed Services Provider specializing in developing custom solutions leveraging the latest technologies that meet our client’s business objectives. Our team has yea... Read more about TechMatter (Pvt) Ltd

$10000 - $24999

$50 - $99/hr

500 - 999

2012

Pittsburgh, Pennsylvania

Service focuses

‌

ReviewReview dated Aug 26, 2024

TechMatter’s Project Management Software has made our work much easier. The dashboard and task tools are very simple to use. We can easily chat and work together with our team. The reports are clear and helpful. Our productivity has definitely improved. We highly recommend it!

Reviewer

Alexa Wilson

Senior Project Manager

5.0

JindalX

Claimed

To be your Outsourcing partner for exceptional CX

About company

JindalX is a global business outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We’re the dreamers, creators, and innovators with a vision to... Read more about JindalX

Less then $5,0000

$25 - $49/hr

1000 - 4999

2001

Houston, Texas

Service focuses

‌

ExpertCallers - Outsource Call Center Services

Claimed

Delivering Value to Every Interaction

About company

ExpertCallers is a professional outsourcing company that specializes in providing tailored inbound, outbound, and IT-enabled customer support services. With a global footprint spanning multiple conti... Read more about ExpertCallers - Outsource Call Center Services

$5000 - $9999

< $25/hr

500 - 999

2002

Princeton, New Jersey

Service focuses

‌

FBSPL - Fusion Business Solution P Limited

Claimed

keeping You first

About company

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm. Focusing on optimizing business operations, we empower companies of all sizes with our strategic business proce... Read more about FBSPL - Fusion Business Solution P Limited

$5000 - $9999

$25 - $49/hr

500 - 999

2006

New York City, New York

Service focuses

‌

SunTec Web Services

Claimed

Multi-Process IT Outsourcing Services

About company

SunTec India is a leading global IT and business process outsourcing solutions provider with over 25 years of industry experience. Headquartered in New Delhi, India, our company is supported by a tea... Read more about SunTec Web Services

Undisclosed

< $25/hr

1000 - 4999

1999

Laguna Beach, California

Service focuses

‌

VinsiAI

Claimed

AI CX Agents Made Easy

About company

VINSI.AI is a leader in AI-powered phone agent outsourced solutions. Enjoy a quick and simple deployment process with our expert guidance. Our innovative technology and full-service approach provides... Read more about VinsiAI

Less than $5000

< $25/hr

10 - 49

2023

Las Vegas, Nevada

Service focuses

‌

VAA ON Demand 247

Claimed

About company

VAA On Demand 24/7, we understand the challenges businesses face in today’s fast-paced world Start a Free Trial Right Now Our mission is to empower entrepreneurs and businesses by offering reliable,... Read more about VAA ON Demand 247

Undisclosed

10 - 49

2012

New York City, New York

Service focuses

‌

Dr. BPO

Claimed

Taking Care of Business

About company

Why we do what we do. Doctor’s practices face many operational challenges. Increased demands, rising costs, consolidation pressure, and a need to differentiate from alternatives. Rather than focu... Read more about Dr. BPO

Less than $5000

1 - 9

2024

Voorhees, New Jersey

Service focuses

‌

Teldrip

Claimed

Best AI Call Tracking Software

About company

Teldrip stands at the forefront as a provider of sophisticated call tracking software , crafted specifically for businesses aiming to refine their communication strategies and boost customer inte... Read more about Teldrip

Undisclosed

< $25/hr

50 - 199

2021

New York City, New York

Service focuses

‌

How much does it cost to hire eCommerce Customer Service Outsourcing Companies in the United States?

Pricing in 2024

Data current as of: Nov 23, 2024

Country

Total number of companies

Companies undisclosed data

Companies provided data

Employees

Avg. hourly rate	10 - 49	500 - 999	1000 - 4999	Number of companies
< $25/hr	1	1	1	3
$25 - $49/hr		1	1	2
$50 - $99/hr		1		1
	1 16.67%	3 50.00%	2 33.33%	6

$25 - $49/hr

Avg. hourly rate

< $25/hr

Summary of eCommerce Customer Service Outsourcing Companies in the United States (as of November 23, 2024)

To determine the average hourly cost of hiring eCommerce Customer Service Outsourcing Companies in the United States, we can analyze the distribution of companies across different hourly rate ranges and company sizes.

Hourly Rate Ranges:

< $25/hr: 3 companies (50.00%) Most Popular Rate
$25 - $49/hr: 2 companies (33.33%) Average Rate
$50 - $99/hr: 1 company (16.67%)

Analysis

Most Popular Hourly Rate: The most popular hourly rate among eCommerce Customer Service Outsourcing Companies in the United States is < $25/hr, with 3 companies (50.00%) offering services within this range. This indicates that a significant portion of the market is targeting a low-range pricing strategy, which may appeal to a broad spectrum of clients seeking a balance between cost and quality.
Average Hourly Rate: The average hourly rate for eCommerce Customer Service Outsourcing Companies in the United States is between $25 - $49/hr, with 2 companies (33.33%) falling into this category. This suggests that while low-range pricing is popular, there is also a substantial portion of the market that offers higher-priced services, potentially indicating more specialized or high-quality offerings.

Conclusions

The eCommerce Customer Service Outsourcing market is diverse, with a substantial number of companies offering services at different price points to cater to a wide range of clients.
The most competitive and densely populated hourly rate range is < $25/hr, making it the most accessible for many potential clients.
The hourly rates ($25 - $49/hr and above) are also common, indicating a robust market for specialized and potentially medium-quality services.

This analysis provides a comprehensive overview for businesses or individuals looking to hire eCommerce Customer Service Outsourcing Companies in the United States, enabling them to make informed decisions based on their budget and project requirements.

Choosing the Right eCommerce Customer Service Outsourcing in the United States Partner: A Full Guide

How many providers of eCommerce Customer Service Outsourcing services in the United States are listed on the SuperbCompanies portal?

The SuperbCompanies portal lists a variety of eCommerce Customer Service Outsourcing in the United States service providers across multiple regions, and over 8 featured companies are based across countries like Canada, the United States, Ukraine, and more.

It is worth mentioning that around 2 of the eCommerce Customer Service Outsourcing in the United States firms on the SuperbCompanies portal do not provide full information. This means that they cannot be used in the in-depth analytical research conducted by the SuperbCompanies experts. As a result, their services and performance may not be as easily evaluated or scrutinized compared to companies with full, transparent data.

Which working models are the most popular among firms of eCommerce Customer Service Outsourcing services in the United States listed on the SuperbCompanies portal?

The most popular working models among eCommerce Customer Service Outsourcing in the United States firms listed on the SuperbCompanies portal are the following:

Full Time - 4 companies
On Demand - 3 companies
Part Time - 2 companies

These models cater to various project needs and requirements, offering flexibility in terms of resource allocation and engagement.

Which project management methodologies are the most popular among providers of eCommerce Customer Service Outsourcing in the United States listed on the SuperbCompanies portal?

The most popular project management methodologies used by software testing providers listed on SuperbCompanies are:

Agile Methodology - 1 company
Waterfall Methodology - 1 company
Extreme Programming (XP) - 1 company
Kanban Methodology - 1 company
Critical Path Method (CPM) - 1 company

These methodologies cater to various project types and organizational needs, offering flexibility and efficiency for different testing requirements.

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Popular Locations

eCommerce Customer Service Outsourcing Companies in Noida

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