Top eCommerce Customer Service Outsourcing Companies

Welcome to our eCommerce Customer Service Outsourcing Companies category, where top-rated companies excel in providing exceptional customer service solutions to online retailers. As a user of the SuperbCompanies IT directory, you're likely seeking reliable partners to help manage your e-commerce operations and delight customers.Our eCommerce Customer Service Outsourcing Companies rating category is designed for businesses seeking high-quality providers that can handle order processing to return management, and beyond. Here, you'll discover companies demonstrating exceptional skills in meeting the unique needs of e-commerce businesses, ensuring seamless interactions with customers, and driving loyalty through personalized support within our eCommerce Customer Service Outsourcing Companies category.

See Pricing Analytics

15 Companies

Last updated:Dec 27, 2024

List of the Top eCommerce Customer Service Outsourcing Firms

TechMatter (Pvt) Ltd

Claimed

Software Development Company

5.0

About company

TechMatter is an IT Solutions and Managed Services Provider specializing in developing custom solutions leveraging the latest technologies that meet our client’s business objectives. Our team has yea... Read more about TechMatter (Pvt) Ltd

$10000 - $24999

$50 - $99/hr

500 - 999

2012

Karachi, Pakistan

Service focuses

‌

ReviewReview dated Aug 26, 2024

TechMatter’s Project Management Software has made our work much easier. The dashboard and task tools are very simple to use. We can easily chat and work together with our team. The reports are clear and helpful. Our productivity has definitely improved. We highly recommend it!

Reviewer

Alexa Wilson

Senior Project Manager

5.0

JindalX

Claimed

To be your Outsourcing partner for exceptional CX

About company

JindalX is a global business outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We’re the dreamers, creators, and innovators with a vision to... Read more about JindalX

Less then $5,0000

$25 - $49/hr

1000 - 4999

2001

Houston, Texas

Service focuses

‌

Conectys

Claimed

Global: Customer support, Call centers, Moderation

About company

Conectys is a leading global BPO specializing in digital-first Customer Experience (CX) and content moderation solutions that reduce costs and increase speed to market for its clients. The company co... Read more about Conectys

$200,000 to $999,999

< $25/hr

1000 - 4999

2004

Bucharest, Romania

Service focuses

‌

ExpertCallers - Outsource Call Center Services

Claimed

Delivering Value to Every Interaction

About company

ExpertCallers is a professional outsourcing company that specializes in providing tailored inbound, outbound, and IT-enabled customer support services. With a global footprint spanning multiple conti... Read more about ExpertCallers - Outsource Call Center Services

$5000 - $9999

< $25/hr

500 - 999

2002

Princeton, New Jersey

Service focuses

‌

FBSPL - Fusion Business Solution P Limited

Claimed

keeping You first

About company

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm. Focusing on optimizing business operations, we empower companies of all sizes with our strategic business proce... Read more about FBSPL - Fusion Business Solution P Limited

$5000 - $9999

$25 - $49/hr

500 - 999

2006

New York City, New York

Service focuses

‌

SunTec Web Services

Claimed

Multi-Process IT Outsourcing Services

About company

SunTec India is a leading global IT and business process outsourcing solutions provider with over 25 years of industry experience. Headquartered in New Delhi, India, our company is supported by a tea... Read more about SunTec Web Services

Undisclosed

< $25/hr

1000 - 4999

1999

Delhi, India

Service focuses

‌

VinsiAI

Claimed

AI CX Agents Made Easy

About company

VINSI.AI is a leader in AI-powered phone agent outsourced solutions. Enjoy a quick and simple deployment process with our expert guidance. Our innovative technology and full-service approach provides... Read more about VinsiAI

Less than $5000

< $25/hr

10 - 49

2023

Las Vegas, Nevada

Service focuses

‌

VAA ON Demand 247

Claimed

About company

VAA On Demand 24/7, we understand the challenges businesses face in today’s fast-paced world Start a Free Trial Right Now Our mission is to empower entrepreneurs and businesses by offering reliable,... Read more about VAA ON Demand 247

Undisclosed

10 - 49

2012

New York City, New York

Service focuses

‌

Claimed

Your Success, Supported 24/7

About company

247CSR proudly stands at the forefront of the global Business Process Outsourcing (BPO) industry, driven by our dual-office strategy in the Philippines. Our corporate headquarters in Makati, Metro Ma... Read more about 247 CSR

Undisclosed

200 - 499

2005

Makati, Philippines

Service focuses

‌

TAKSH IT SOLUTIONS PVT LTD

Claimed

A Complete IT Solutions

About company

Taksh IT Solutions Private Limited is a dynamic leader in the IT and digital innovation sector, dedicated to delivering cutting-edge technology solutions that drive business growth and operational ex... Read more about TAKSH IT SOLUTIONS PVT LTD

$5000 - $9999

$50 - $99/hr

50 - 199

2021

Noida, India

Service focuses

‌

How much does it cost to hire eCommerce Customer Service Outsourcing Companies?

Pricing in 2024

Data current as of: Nov 23, 2024

Total number of companies

Companies undisclosed data

Companies provided data

Employees

Avg. hourly rate	10 - 49	500 - 999	1000 - 4999	50 - 199	1 - 9	Number of companies
< $25/hr	1	2	2			5
$25 - $49/hr		1	1	1		3
$50 - $99/hr		1		1	1	3
	1 9.09%	4 36.36%	3 27.27%	2 18.18%	1 9.09%	11

$25 - $49/hr

Avg. hourly rate

< $25/hr

Summary of eCommerce Customer Service Outsourcing Companies (as of November 23, 2024)

To determine the average hourly cost of hiring eCommerce Customer Service Outsourcing Companies, we can analyze the distribution of companies across different hourly rate ranges and company sizes.

Hourly Rate Ranges:

< $25/hr: 5 companies (45.45%) Most Popular Rate
$25 - $49/hr: 3 companies (27.27%) Average Rate
$50 - $99/hr: 3 companies (27.27%)

Analysis

Most Popular Hourly Rate: The most popular hourly rate among eCommerce Customer Service Outsourcing Companies is < $25/hr, with 5 companies (45.45%) offering services within this range. This indicates that a significant portion of the market is targeting a low-range pricing strategy, which may appeal to a broad spectrum of clients seeking a balance between cost and quality.
Average Hourly Rate: The average hourly rate for eCommerce Customer Service Outsourcing Companies is between $25 - $49/hr, with 3 companies (27.27%) falling into this category. This suggests that while low-range pricing is popular, there is also a substantial portion of the market that offers higher-priced services, potentially indicating more specialized or high-quality offerings.

Conclusions

The eCommerce Customer Service Outsourcing market is diverse, with a substantial number of companies offering services at different price points to cater to a wide range of clients.
The most competitive and densely populated hourly rate range is < $25/hr, making it the most accessible for many potential clients.
The hourly rates ($25 - $49/hr and above) are also common, indicating a robust market for specialized and potentially medium-quality services.

This analysis provides a comprehensive overview for businesses or individuals looking to hire eCommerce Customer Service Outsourcing Companies, enabling them to make informed decisions based on their budget and project requirements.

Choosing the Right eCommerce Customer Service Outsourcing Partner: A Full Guide

Which eCommerce Customer Service Outsourcing providers featured on the SuperbCompanies portal have more than 10 years of experience?

Currently, several firms listed on SuperbCompanies boast over 10 years of experience in providing high-quality eCommerce Customer Service Outsourcing services. Some of the most prominent among them are:

TechMatter (Pvt) Ltd (2012)
JindalX (2001)
Conectys (2004)
ExpertCallers - Outsource Call Center Services (2002)
FBSPL - Fusion Business Solution P Limited (2006)

These companies combine rich experience and cutting-edge technology. For more detailed information, you can visit their profiles on the SuperbCompanies portal.

What are eCommerce Customer Service Outsourcing firms with 1-3 years of experience that offer the lowest prices?

Here are some of the best firms with 1-3 years of experience and positive reviews, offering competitive pricing:

Dr. BPO (2024) - NA

These companies are relatively new to the market, but they have quickly gained good reputations for delivering cost-effective, high-quality solutions

What are the Top eCommerce Customer Service Outsourcing service providers with over 10 years of experience that offer the lowest prices?

Here are some of the top providers with over 10 years of experience, excellent reviews, and competitive pricing:

Conectys (2004) - < $25 per hour
SunTec Web Services (1999) - < $25 per hour
Viaante Business Solutions (2011) - < $25 per hour
ExpertCallers - Outsource Call Center Services (2002) - < $25 per hour

These companies are all well-regarded for their expertise in various types of eCommerce Customer Service Outsourcing and offer scalable and affordable solutions for businesses of all kinds and sizes

What are the most experienced eCommerce Customer Service Outsourcing providers listed on SuperbCompanies?

Among these providers listed on the SuperbCompanies portal, the following have the most significant experience:

Euroline International (1993)
SunTec Web Services (1999)
JindalX (2001)
ExpertCallers - Outsource Call Center Services (2002)
Conectys (2004)

These companies are known for their extensive experience in eCommerce Customer Service Outsourcing and have established themselves as industry leaders over the years. You can find more details about these companies on the SuperbCompanies website.

Which eCommerce Customer Service Outsourcing service providers on the SuperbCompanies portal are the most awarded and certified?

On the SuperbCompanies portal, providers stand out for being highly awarded and certified. Among them, the following companies are particularly noteworthy:

Conectys (2004) - < $25 per hour
FBSPL - Fusion Business Solution P Limited (2006) - $25 - $49 per hour
Viaante Business Solutions (2011) - < $25 per hour
AppVin Technologies Pvt Ltd (2020) - $25 - $49 per hour
TAKSH IT SOLUTIONS PVT LTD (2021) - $50 - $99 per hour - 5 reviews

How many eCommerce Customer Service Outsourcing service providers are listed on the SuperbCompanies portal?

The SuperbCompanies portal lists a variety of eCommerce Customer Service Outsourcing service providers across multiple regions, and over 14 featured companies are based across countries like Canada, the United States, Ukraine, and more.

It is worth mentioning that around 3 of the eCommerce Customer Service Outsourcing firms on the SuperbCompanies portal do not provide full information. This means that they cannot be used in the in-depth analytical research conducted by the SuperbCompanies experts. As a result, their services and performance may not be as easily evaluated or scrutinized compared to companies with full, transparent data.

Which working models are the most popular among eCommerce Customer Service Outsourcing firms listed on the SuperbCompanies portal?

The most popular working models among eCommerce Customer Service Outsourcing firms listed on the SuperbCompanies portal are the following:

Full Time - 9 companies
On Demand - 5 companies
Part Time - 3 companies

These models cater to various project needs and requirements, offering flexibility in terms of resource allocation and engagement.

Which project management methodologies are the most popular among eCommerce Customer Service Outsourcing providers listed on the SuperbCompanies portal?

The most popular project management methodologies used by software testing providers listed on SuperbCompanies are:

Agile Methodology - 3 companies
Waterfall Methodology - 3 companies
Critical Path Method (CPM) - 3 companies
Extreme Programming (XP) - 2 companies
Kanban Methodology - 2 companies

These methodologies cater to various project types and organizational needs, offering flexibility and efficiency for different testing requirements.

Which leading eCommerce Customer Service Outsourcing vendors provide success stories that showcase their expertise?

On the SuperbCompanies portal, several leading eCommerce Customer Service Outsourcing experts share success stories and client experiences. These companies are recognized for their expertise in delivering quality and reliable eCommerce Customer Service Outsourcing services. Some of the top companies with impressive portfolios are:

TAKSH IT SOLUTIONS PVT LTD (11 cases)
AppVin Technologies Pvt Ltd (6 cases)

These companies have built stellar reputations by consistently delivering high-quality eCommerce Customer Service Outsourcing services and working with prominent brands across different industries. To read their success stories and client experiences, as well as to gain more insights into their achievements, visit their profiles on the SuperbCompanies portal.