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Top eCommerce Customer Service Outsourcing Companies

Welcome to our eCommerce Customer Service Outsourcing Companies category, where top-rated companies excel in providing exceptional customer service solutions to online retailers. As a user of the SuperbCompanies IT directory, you're likely seeking reliable partners to help manage your e-commerce operations and delight customers.Our eCommerce Customer Service Outsourcing Companies rating category is designed for businesses seeking high-quality providers that can handle order processing to return management, and beyond. Here, you'll discover companies demonstrating exceptional skills in meeting the unique needs of e-commerce businesses, ensuring seamless interactions with customers, and driving loyalty through personalized support within our eCommerce Customer Service Outsourcing Companies category.

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See Pricing Analytics
14 Companies
Last updated:Nov 21, 2024
in 2024
Top eCommerce Customer Service Outsourcing Companies

List of Top eCommerce Customer Service Outsourcing Companies

TechMatter (Pvt) Ltd logo

Software Development Company

5.0

About company

TechMatter is an IT Solutions and Managed Services Provider specializing in developing custom solutions leveraging the latest technologies that meet our client’s business objectives. Our team has yea... Read more about TechMatter (Pvt) Ltd

$10000 - $24999

$50 - $99/hr

500 - 999

2012

Karachi, Pakistan


Service focuses

ReviewReview dated Aug 26, 2024

TechMatter’s Project Management Software has made our work much easier. The dashboard and task tools are very simple to use. We can easily chat and work together with our team. The reports are clear and helpful. Our productivity has definitely improved. We highly recommend it!

Reviewer

Alexa Wilson

Senior Project Manager

5.0

JindalX logo

JindalX

Claimed

To be your Outsourcing partner for exceptional CX

About company

JindalX is a global business outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We’re the dreamers, creators, and innovators with a vision to... Read more about JindalX

Less then $5,0000

$25 - $49/hr

1000 - 4999

2001

Houston, Texas


Service focuses

Conectys logo

Conectys

Claimed

Global: Customer support, Call centers, Moderation

About company

Conectys is a leading global BPO specializing in digital-first Customer Experience (CX) and content moderation solutions that reduce costs and increase speed to market for its clients. The company co... Read more about Conectys

$200,000 to $999,999

< $25/hr

1000 - 4999

2004

Bucharest, Romania


Service focuses

About company

ExpertCallers is a professional outsourcing company that specializes in providing tailored inbound, outbound, and IT-enabled customer support services. With a global footprint spanning multiple conti... Read more about ExpertCallers - Outsource Call Center Services

$5000 - $9999

< $25/hr

500 - 999

2002

Princeton, New Jersey


Service focuses

About company

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm. Focusing on optimizing business operations, we empower companies of all sizes with our strategic business proce... Read more about FBSPL - Fusion Business Solution P Limited

$5000 - $9999

$25 - $49/hr

500 - 999

2006

New York City, New York


Service focuses

SunTec Web Services logo

Multi-Process IT Outsourcing Services

About company

SunTec India is a leading global IT and business process outsourcing solutions provider with over 25 years of industry experience. Headquartered in New Delhi, India, our company is supported by a tea... Read more about SunTec Web Services

Undisclosed

< $25/hr

1000 - 4999

1999

Delhi, India


Service focuses

VinsiAI logo

VinsiAI

Claimed

AI CX Agents Made Easy

About company

VINSI.AI is a leader in AI-powered phone agent outsourced solutions. Enjoy a quick and simple deployment process with our expert guidance. Our innovative technology and full-service approach provides... Read more about VinsiAI

Less than $5000

< $25/hr

10 - 49

2023

Las Vegas, Nevada


Service focuses

About company

VAA On Demand 24/7, we understand the challenges businesses face in today’s fast-paced world Start a Free Trial Right Now Our mission is to empower entrepreneurs and businesses by offering reliable,... Read more about VAA ON Demand 247

Undisclosed

NA

10 - 49

2012

New York City, New York


Service focuses

Dr. BPO logo

Dr. BPO

Claimed

Taking Care of Business

About company

Why we do what we do. Doctor’s practices face many operational challenges. Increased demands, rising costs, consolidation pressure, and a need to differentiate from alternatives. Rather than focu... Read more about Dr. BPO

Less than $5000

NA

1 - 9

2024

Voorhees, New Jersey


Service focuses

Viaante Business Solutions logo

Bridging the Gap to Your Success

About company

With collective experience of over 50 man years in the Business Process Management domain and 700+ resources, Viaante is a leading services provider company with delivery centers in India and sales p... Read more about Viaante Business Solutions

Less than $5000

< $25/hr

500 - 999

2011

Mumbai, India


Service focuses

AppVin Technologies Pvt Ltd logo

AppVin | Software Development Company Netherlands, UAE, USA

About company

Welcome to AppVin Technologies, where innovation and excellence waltz hand in hand across the digital canvas! As a vibrant software development company, our tale began in 2020, and within a mere year... Read more about AppVin Technologies Pvt Ltd

$25000 - $49999

$25 - $49/hr

50 - 199

2020

Leiden, Netherlands


Service focuses

Euroline International logo

Business Promotion and Representation Services in Turkey

About company

Established in 1993, Euroline International is one of major companies in Turkey for event management, advertising services, branding and printing services, media communications, mobile digital market... Read more about Euroline International

$5000 - $9999

$50 - $99/hr

1 - 9

1993

Antalya, Turkey


Service focuses

247 CSR logo

247 CSR

Claimed

Your Success, Supported 24/7

About company

247CSR proudly stands at the forefront of the global Business Process Outsourcing (BPO) industry, driven by our dual-office strategy in the Philippines. Our corporate headquarters in Makati, Metro Ma... Read more about 247 CSR

Undisclosed

NA

200 - 499

2005

Makati, Philippines


Service focuses

About company

Taksh IT Solutions Private Limited is a dynamic leader in the IT and digital innovation sector, dedicated to delivering cutting-edge technology solutions that drive business growth and operational ex... Read more about TAKSH IT SOLUTIONS PVT LTD

$5000 - $9999

$50 - $99/hr

50 - 199

2021

Noida, India


Service focuses

How much does it cost to hire eCommerce Customer Service Outsourcing Companies?

Pricing in 2024
Data current as of: Nov 16, 2024

14

Total number of companies

3

Companies undisclosed data

11

Companies provided data
Employees
Avg. hourly rate
10 - 49
500 - 999
1000 - 4999
50 - 199
1 - 9
Number of companies

< $25/hr

1

2

2

5

$25 - $49/hr

1

1

1

3

$50 - $99/hr

1

1

1

3

1

9.09%

4

36.36%

3

27.27%

2

18.18%

1

9.09%

11

$25 - $49/hr

Avg. hourly rate

< $25/hr

Most popular

Results of our research on 14 eCommerce Customer Service Outsourcing Companies:

Hourly rate data disclosure
  • 21.4%

    of companies in this research did not disclose their hour rate information.

  • 78.6%

    of companies in this research provided their hourly rate information.

The size of companies
  • 9.1%

    1 - 9

  • 9.1%

    10 - 49

  • 18.2%

    50 - 199

  • 36.4%

    500 - 999

  • 27.3%

    1000 - 4999

The findings reveal trends in the pricing policies and structures of companies featured on our portal.

Summary of eCommerce Customer Service Outsourcing Companies (as of November 16, 2024)

To determine the average hourly cost of hiring ecommerce customer service outsourcing companies, we can analyze the distribution of companies across different hourly rate ranges and company sizes.

Hourly Rate Ranges:

  • < $25/hr: 5 companies (45.45%) Most Popular Rate

  • $25 - $49/hr: 3 companies (27.27%) Average Rate

  • $50 - $99/hr: 3 companies (27.27%)


Analysis

  1. Most Popular Hourly Rate: The most popular hourly rate among ecommerce customer service outsourcing companies is < $25/hr, with 5 companies (45.45%) offering services within this range. This indicates that a significant portion of the market is targeting a low-range pricing strategy, which may appeal to a broad spectrum of clients seeking a balance between cost and quality.

  2. Average Hourly Rate: The average hourly rate for ecommerce customer service outsourcing companies is between $25 - $49/hr, with 3 companies (27.27%) falling into this category. This suggests that while low-range pricing is popular, there is also a substantial portion of the market that offers higher-priced services, potentially indicating more specialized or high-quality offerings.

Conclusions

  • The eCommerce Customer Service Outsourcing market is diverse, with a substantial number of companies offering services at different price points to cater to a wide range of clients.

  • The most competitive and densely populated hourly rate range is < $25/hr, making it the most accessible for many potential clients.

  • The hourly rates ($25 - $49/hr and above) are also common, indicating a robust market for specialized and potentially medium-quality services.

This analysis provides a comprehensive overview for businesses or individuals looking to hire ecommerce customer service outsourcing companies, enabling them to make informed decisions based on their budget and project requirements.

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