Top eCommerce Customer Service Outsourcing Companies in India

Welcome to our esteemed SuperbCompanies IT directory! As you explore our list of top eCommerce customer service outsourcing companies in India, we're excited to have you navigating one of the most vital categories: eCommerce Customer Service Outsourcing Companies in India. In today's digital landscape, exceptional customer experience is crucial for driving sales and loyalty. Our rating category, eCommerce Customer Service Outsourcing Companies in India, features the best Indian companies offering top-notch customer service solutions to e-commerce businesses. Discover the leading providers of eCommerce customer service outsourcing services in India within our directory, and take your business to new heights with their expertise.

See Pricing Analytics

5 Companies

Last updated:Dec 22, 2024

List of the Top eCommerce Customer Service Outsourcing Companies in India

FBSPL - Fusion Business Solution P Limited

Claimed

keeping You first

About company

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm. Focusing on optimizing business operations, we empower companies of all sizes with our strategic business proce... Read more about FBSPL - Fusion Business Solution P Limited

$5000 - $9999

$25 - $49/hr

500 - 999

2006

Udaipur, India

Service focuses

‌

SunTec Web Services

Claimed

Multi-Process IT Outsourcing Services

About company

SunTec India is a leading global IT and business process outsourcing solutions provider with over 25 years of industry experience. Headquartered in New Delhi, India, our company is supported by a tea... Read more about SunTec Web Services

Undisclosed

< $25/hr

1000 - 4999

1999

Delhi, India

Service focuses

‌

Viaante Business Solutions

Claimed

Bridging the Gap to Your Success

About company

With collective experience of over 50 man years in the Business Process Management domain and 700+ resources, Viaante is a leading services provider company with delivery centers in India and sales p... Read more about Viaante Business Solutions

Less than $5000

< $25/hr

500 - 999

2011

Mumbai, India

Service focuses

‌

AppVin Technologies Pvt Ltd

Claimed

AppVin | Software Development Company Netherlands, UAE, USA

About company

Welcome to AppVin Technologies, where innovation and excellence waltz hand in hand across the digital canvas! As a vibrant software development company, our tale began in 2020, and within a mere year... Read more about AppVin Technologies Pvt Ltd

$25000 - $49999

$25 - $49/hr

50 - 199

2020

Noida, India

Service focuses

‌

TAKSH IT SOLUTIONS PVT LTD

Claimed

A Complete IT Solutions

About company

Taksh IT Solutions Private Limited is a dynamic leader in the IT and digital innovation sector, dedicated to delivering cutting-edge technology solutions that drive business growth and operational ex... Read more about TAKSH IT SOLUTIONS PVT LTD

$5000 - $9999

$50 - $99/hr

50 - 199

2021

Noida, India

Service focuses

‌

How much does it cost to hire eCommerce Customer Service Outsourcing Companies in India?

Pricing in 2024

Data current as of: Nov 23, 2024

Country

Total number of companies

Companies undisclosed data

Companies provided data

Employees

Avg. hourly rate	500 - 999	1000 - 4999	50 - 199	Number of companies
< $25/hr	1	1		2
$25 - $49/hr	1		1	2
$50 - $99/hr			1	1
	2 40.00%	1 20.00%	2 40.00%	5

$25 - $49/hr

Avg. hourly rate

< $25/hr

Summary of eCommerce Customer Service Outsourcing Companies in India (as of November 23, 2024)

To determine the average hourly cost of hiring eCommerce Customer Service Outsourcing Companies in India, we can analyze the distribution of companies across different hourly rate ranges and company sizes.

Hourly Rate Ranges:

< $25/hr: 2 companies (40.00%) Most Popular Rate
$25 - $49/hr: 2 companies (40.00%) Average Rate
$50 - $99/hr: 1 company (20.00%)

Analysis

Most Popular Hourly Rate: The most popular hourly rate among eCommerce Customer Service Outsourcing Companies in India is < $25/hr, with 2 companies (40.00%) offering services within this range. This indicates that a significant portion of the market is targeting a low-range pricing strategy, which may appeal to a broad spectrum of clients seeking a balance between cost and quality.
Average Hourly Rate: The average hourly rate for eCommerce Customer Service Outsourcing Companies in India is between $25 - $49/hr, with 2 companies (40.00%) falling into this category. This suggests that while low-range pricing is popular, there is also a substantial portion of the market that offers higher-priced services, potentially indicating more specialized or high-quality offerings.

Conclusions

The eCommerce Customer Service Outsourcing market is diverse, with a substantial number of companies offering services at different price points to cater to a wide range of clients.
The most competitive and densely populated hourly rate range is < $25/hr, making it the most accessible for many potential clients.
The hourly rates ($25 - $49/hr and above) are also common, indicating a robust market for specialized and potentially medium-quality services.

This analysis provides a comprehensive overview for businesses or individuals looking to hire eCommerce Customer Service Outsourcing Companies in India, enabling them to make informed decisions based on their budget and project requirements.

Choosing the Right eCommerce Customer Service Outsourcing in India Partner: A Full Guide

How many providers of eCommerce Customer Service Outsourcing services in India are listed on the SuperbCompanies portal?

The SuperbCompanies portal lists a variety of eCommerce Customer Service Outsourcing in India service providers across multiple regions, and over 5 featured companies are based across countries like Canada, the United States, Ukraine, and more.

It is worth mentioning that around 0 of the eCommerce Customer Service Outsourcing in India firms on the SuperbCompanies portal do not provide full information. This means that they cannot be used in the in-depth analytical research conducted by the SuperbCompanies experts. As a result, their services and performance may not be as easily evaluated or scrutinized compared to companies with full, transparent data.

Which working models are the most popular among firms of eCommerce Customer Service Outsourcing services in India listed on the SuperbCompanies portal?

The most popular working models among eCommerce Customer Service Outsourcing in India firms listed on the SuperbCompanies portal are the following:

Full Time - 4 companies
On Demand - 3 companies
Part Time - 1 company

These models cater to various project needs and requirements, offering flexibility in terms of resource allocation and engagement.

Which project management methodologies are the most popular among providers of eCommerce Customer Service Outsourcing in India listed on the SuperbCompanies portal?

The most popular project management methodologies used by software testing providers listed on SuperbCompanies are:

Waterfall Methodology - 1 company
Agile Methodology - 1 company
Scrum Methodology - 1 company
PMI / PMBOK - 1 company
Critical Path Method (CPM) - 1 company

These methodologies cater to various project types and organizational needs, offering flexibility and efficiency for different testing requirements.

Which leading vendors of eCommerce Customer Service Outsourcing in India have success stories that demonstrate their expertise?

On the SuperbCompanies portal, several leading eCommerce Customer Service Outsourcing in India experts share success stories and client experiences. These companies are recognized for their expertise in delivering quality and reliable eCommerce Customer Service Outsourcing in India services. Some of the top companies with impressive portfolios are:

TAKSH IT SOLUTIONS PVT LTD (11 cases)
AppVin Technologies Pvt Ltd (6 cases)

These companies have built stellar reputations by consistently delivering high-quality eCommerce Customer Service Outsourcing in India services and working with prominent brands across different industries. To read their success stories and client experiences, as well as to gain more insights into their achievements, visit their profiles on the SuperbCompanies portal.

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Popular Locations

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eCommerce Customer Service Outsourcing Companies in Noida

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