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CRM Consulting Companies in Dubai

CRM consulting services in Dubai will assist you in addressing scattered customer data, weak lead conversion, and low selling levels. We created a list of the top CRM consulting companies in Dubai that can take your company to the next level. By the end, you can get the answers to the most common questions related to CRM, like what the top CRM consultants choose? 

Is CRM worth it? What are the main advantages of using CRM? Do you need services from Dubai CRM consulting companies? What are the services that CRM consulting companies in Dubai are providing? Hope our list of the best CRM consulting companies in Dubai with real research so you don’t waste your time with companies that are not worth it. 

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List of the top CRM Consulting Companies in Dubai

Updated: 27 September 2023
Ranosys logo
$25 - $49 / hr
United Arab Emirates


Ranosys is an CMMI Level 3 Global Digital Consulting Company headquartered in Singapore with international footprints in the UK, US, Middle East and APAC regions. With our progressive vision, and relentless dedication- we’re on a mission to help our clients achieve their Tomorrow, Today. 

Combining the power of platform partnerships with Adobe Commerce Cloud, Salesforce, OutSystems, Shopify Plus, Microsoft, commercetools, Big Commerce, Oracle NetSuite and AWS along with experience design, and cutting-edge technologies, Ranosys assists ambitious brands drive their digital transformation, digital commerce, and product engineering initiatives.

Our innovative approach has earned us the 2021 Adobe Partner of the Year, CIOReviewIndia Top 10 Low-Code Solution Providers-2021, 2020 Delivery Quality Solution of the Year, and 2020 Best Digital Consulting Partner of the Year awards. 

Service Focus
  • Consulting
Smaartt Digital Consulting logo
United Arab Emirates

Smaartt Digital Consulting

Smaartt Digital Consulting, a Salesforce SUMMIT (Platinum) partner, is headquartered in Dubai and serves across the Middle East (UAE, KSA, Bahrain, Oman, Kuwait, Qatar) and India.

Smaartt has delivered 150+ Salesforce implementations successfully and hold the position of the largest Salesforce partner in the Middle East with more than 400 Certifications, and specializing in Salesforce Customer 360 , Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Field Services, Salesforce Analytics, Salesforce Integration, Slack, Platform, Einstein AI, and Salesforce Experience Cloud (Communities), Salesforce Digital Engagement (Einstein AI Chatbot, Live agent, WhatsApp, Social connect).

We are specialized in the below industries and use the Smaartt industry framework afx (An Agile Accelerated framework) to accelerate the project delivery and optimize the implementation timelines and cost. Afx framework deliver hyper fast ROI with a 100% success rate and enhanced user adoption.

  • Government Services, Freezone Licensing & Regulatory
  • Property & Real Estate
  • Manufacturing, Retail & Distribution
  • Contracting & Professional Services
  • Automobile, Transportation & Logistics
  • Travel & Hospitality
  • Healthcare, Pharmaceutical & Medical
  • Educational Services
  • Events, Media & Publishing

For more information, please visit or email us at

Smaartt’s Chief Executive Officer (CEO) Mr. Shyju Kammadan is a Salesforce MENA Partner Council member and Salesforce Partner Performance award winner.

For Project Enquiries, Please Contact Mr. Nikhil Kurian (Senior Vice President – Sales & Marketing)

Service Focus
  • Consulting
Changi logo
United Arab Emirates


Changi Consulting, LLC, founded in 2010, is a Salesforce Partner in Dubai, UAE servicing the EMEA region.

With expertise across all main industries and business functions, we build and deliver cloud-based solutions focused on helping you accelerate, automate, and optimize your operations. We work with companies new to cloud technology, as well as those looking for help enhancing their systems, offering them services in strategy and business management, development and implementation, as well as ongoing support and maintenance on delivered projects.

Service Focus
  • Consulting
Cloud Concept logo
United Arab Emirates

Cloud Concept

Cloud Concept is your partner of choice for bespoke and out-of-the-box Salesforce solutions across different industries.

We have successfully delivered 300+ Salesforce projects since 2009.

Service Focus
  • Consulting
Saabsoft logo
$50 - $99 / hr
United Arab Emirates


Saabsoft is a leading software company exists remarkably in the field since 2018, based in Dubai, UAE. Saabsoft is closely structured in such a way to offer more acquirable results and solutions for use in a variety of businesses, encountering problems in information and technology sector.

We offer services in key areas of enterprise mobile app development, enterprise content management solutions(CMS), customer relationship management (CRM) and software product engineering (SPE). we provide comprehensive Internet marketing services, where the key element is the creation of a custom system of end-to-end analytics, which allows us to build promotion channels into an effective sales funnel.

The team at Saabsoft understands that each client has a different story and unique digital goals. Regardless of business size, industry, or technology, our talented team has a proven track record of delivering exciting, high-performing digital solutions that produce positive results for businesses across the globe. We provide a full development cycle - from logo creation to product testing and deployment. The main specialization of Saabsoft is the development of complex web solutions.

Service Focus
  • Consulting

Each business has its own specifics, but no matter how different the business processes are, the beauty sphere or an IT company, a CRM system is needed in both cases. Customer relationship management (CRM) consulting includes not only implementation but also industry expertise, qualified staff, and support and service after deployment.

CRM consulting company services in Dubai include:

  • CRM-Audit - the expertise of business readiness for the effective implementation of CRM-strategy. 
  • Formation of CRM-strategy and metrics to describe goals and monitor progress.
  • Development and improvement of CRM-strategy.
  • CRM Navigator - CRM metrics to identify and support the right business course.
  • Selection, development, and customization of tools to implement a CRM strategy.

Dubai consulting services accompany the implementation of CRM-solution at all stages of the project life cycle:

  • Optimization of business processes.
  • Selection and arrangement of CRM-solutions to the individual needs of the business of your company.
  • Implementation and maintenance of CRM-solutions.
  • Training of CRM-solution users.

Work on the implementation of CRM projects includes approaches to project management at all stages and affects all participants. This structured approach allows business consultants to close the customer's needs with the minimum time and budget for the project. This is expressed in the effective adaptation of the system to the specific tasks of automating business processes, sales, marketing, and service. 

The client base on paper is the past century. Electronic organizers and all-known Excel also couldn't provide an effective relationship between a potential client and the supplier of goods or services. The main reason for incompetence is a trivial - human factor: one of the company's employees could certainly forget to enter information into an Excel file or just make a mistake. 

The situation becomes more and more problematic when sales increase, which naturally affects the staff's expansion and the number of clients. The solution of the problem - CRM-system, which automates business processes and, as a consequence, eliminates failures caused by the human factor.

Sooner or later, any business owner comes to the fact that everything seems to be working well. Still, there are a huge number of gaps, without which business could get to a completely different level of business and management. To move to a new stage, you need to deal with the pressing problems and routine by implementing CRM.

The implementation of CRM has a huge number of advantages. We have found out the main ones, which allocate more of the number of entrepreneurs. 

Benefits of implementing CRM:

  • Maintaining a customer base;
  • Improvement of managers' performances;
  • Control of employees in the workplace;
  • Setting and executing tasks;
  • Automation of business;
  • Reporting on key performance indicators in CRM-system;
  • Increase profits and optimize costs;
  • Case planning and notification;
  • Electronic document management.

Do you need services from CRM consulting companies in Dubai?

Still do not understand whether it makes sense to purchase CRM or not? Let's deal with it together!

If you want to establish internal business processes of the company, work on customer loyalty, increase profits and reduce costs, improve management, reporting and improve the overall efficiency of the business - certainly, the implementation and configuration of CRM are necessary - hire CRM consulting companies in Dubai.

Implementation of the CRM is suitable for:

  • E-commerce store;
  • manufacturing;
  • Real estate agencies;
  • Agribusiness;
  • Small business;
  • Large chain stores;
  • Wholesale trade;
  • Retail trade;
  • Recruitment;
  • Beauty shops;
  • Dentists;
  • Realtors;
  • Public catering.

CRM can be adapted to any field of activity. Initially, you will be provided with a set of basic tools, and over time you can refine the functionality you need, depending on your requirements.

The purpose of CRM consulting services in Dubai is to develop a strategy for achieving the company's goals in the system.

Services of the best CRM consultants include the following stages:

  • Analysis of the necessity of automation of business processes at the enterprise.
  • Identification of required changes and diagnostics of capabilities.
  • Development of detailed system requirements.
  • Definition of budgets and terms required for project implementation.
  • Development of implementation strategy.