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Top Chatbot Solution Companies 2021

A chatbot is a software application that uses "communication" templates to simulate a conversation with a person to solve various tasks. Chatbot fever began in 2015, and most major companies have already implemented chatbot solutions.

With the increasing popularity of chatbots, many small and medium entrepreneurs consider an opportunity to keep up with global trends and large corporations and develop their own bot. Nowadays, there are many chatbot developers in the IT market. As a result, even a small business can easily get an assistant in the form of a bot, which will be responsible for support services, user data collection, request routing, news sending, etc.

Are you looking for the best chatbot companies for your business? Here is a list of the top chatbot development companies that we have prepared for you.

Top Chatbot Solution Companies in 2021 | Chatbot Development Chatbot

List of the top chatbot solution companies

Icreon is a Digital Innovation Agency with a team of experts united by the pursuit of innovation that develops digital solutions for any business, whether it is a world-famous brand, a large corporation, or a startup.

At Icreon believes and follows such principles as transparency, innovation, creativity, and longevity. Icreon has 20 years of experience in building effective digital solutions. A team of 350 professionals is working on strategy development and implementation of digital initiatives that ensure long-term financial success.

The Icreon team is focused on making business more profitable, efficient, and more flexible.

Rates
$50 - $99 / hr
Employees
250 - 999
Founded
2000
Country
United States; United Kingdom; India

Affle’s Enterprise BU focuses on helping companies to go online through platform-based app development that enables thriving startups & giant enterprises to solve complex business challenges through mobility solutions.

Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer engagement, acquisitions and transactions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud.

Affle India successfully completed its IPO in India on 08.08.19 and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). Affle Holdings is the Singapore based promoter for Affle India and its investors include Microsoft, D2C (An NTT DoCoMo subsidiary), Itochu, Bennett Coleman & Company (BCCL) amongst others.

Rates
Undisclosed
Employees
250 - 999
Founded
2005
Country
Singapore; India; United Arab Emirates; Indonesia

Azati provides design & development services since 2001, helping insurance, life sciences, recruitment, media and other companies with their growth. With the Headquarter in USA and R&D center in Belarus we combine on-site and off-site presence depending on project requirements.

Rates
$25 - $49 / hr
Employees
50 - 249
Founded
2001
Country
United States

Azilen Technologies is a global Product Engineering company headquartered in India, and with footprints across the USA and Europe. Founded in 2009, Azilen has been helping businesses drive growth and maximize ROI by being their Product Development Partner.

Rates
$25 - $49 / hr
Employees
50 - 249
Founded
2009
Country
United States

CBOT is the leader in Conversational AI with its single, enterprise-wide, conversational platform that is leveraged as a frontend by business applications.

CBOT conducts collaborative researches with universities to have a significant impact on the tech, especially in building AI-rich next-gen virtual assistants with a cutting-edge approach to natural language processing, machine learning and dialogue management.

Rates
Undisclosed
Employees
10 - 49
Founded
2017
Country
Turkey

Cedex Technologies LLP is a leading Web Apps, Chatbots, Voice Apps development company from India. We love challenges and thinks innovatively and disruptively to help our clients to turn their great ideas into reality.

Rates
< $25 / hr
Employees
10 - 49
Founded
2015
Country
India

Chatbots.Studio is the leading conversation design and UiPath company.

Let us help you leverage technology to drive efficiencies and become the first in their niche by automating your business and building new communication channels in messenger (Viber, WhatsApp, Facebook Messenger, etc.).

Robotic Process Automation delivers accurate and high performed business tasks and processes. Custom AI chatbots help enterprises move their customer experience to the next level.

Rates
$25 - $49 / hr
Employees
10 - 49
Founded
2016
Country
Ukraine; United States; United Kingdom

Dev Technosys is a renowned custom software development firm developing business-focused solutions that astutely match with the functional and service preferences of our clients. Our expert custom development services engage with the most eligible ideas and authentic practices to create solutions that reveal excellence. Our process of development is well-approved by standard industry policies and is mated with best of quality assurance traits to create most value-defining software programs that know best serve your business intent and purpose.

Rates
< $25 / hr
Employees
50 - 199
Founded
2010
Country
USA

Fusion Informatics is one of the leading mobile app and web development company in Bangalore, India, UAE, and the USA. We have deep expertise in the area of app development for the last 20 years across industries. We craft digital transformation journeys for startups, small & mid size businesses and enterprise companies who wish to unleash the power of the digital ecosystem. We build and deliver mobile and web applications with simplicity & provide user experiences that deliver better engagement opportunities for your business.

Rates
$25 - $49 / hr
Employees
50 - 199
Founded
2000
Country
India; United States; United Arab Emirates; Qatar

Digital marketing agency by day. Market research lab by night. Ice Nine Online helps small and mid-size companies understand their customers’ online behaviors and reach the right people, at the right time, in the right places.

Their service offerings include Website Design and Development, SEO, Google AdWords, Facebook Ads, LinkedIn Ads, Market Research, AI Tools and Consulting, Graphic Design, Content Strategy, Training Sessions, and Holistic Digital Marketing.

Rates
$100 - $149 / hr
Employees
2 - 9
Founded
2014
Country
United States

iTechArt is a top-tier, one-stop custom software development company with a talent pool of 1700+ experienced engineers. Since 2002, we've helped VC-backed startups and fast-growing tech companies build successful, scalable products that users love. Our forte is agile dedicated teams of brilliant minds who rock in web, mobile, Big Data, QA, and DevOps.

Rates
$25 - $49 / hr
Employees
1600
Founded
2002
Country
USA

KODA Bots is the leading specialist in enterprise-strength automation software that allows companies to facilitate internal and external business communication across diverse channels.

Our Automated Communication Management Software uses natural language processing algorithms and machine learning to automate communication processes via voice and chat.

Rates
$25 - $49 / hr
Employees
10 - 49
Founded
2017
Country
Poland

Master of Code partners with the world's leading brands to design, develop and launch apps, chat, and voice conversational AI experiences across a multitude of channels.

Our passion for creating engaging and impactful interactions has allowed us to design, build, and launch amazing app and AI-powered conversational solutions that are recognized worldwide.

Founded in 2004, we have grown to more than 200 ‘Masters’ with 5 offices worldwide. Our team has the depth of experience to bring a strategic technical perspective, as well as the breadth of resources necessary to execute those technical strategies.

Connect with us to schedule a call to learn more about how we can help you with your solution.

Rates
$50 - $99 / hr
Employees
200 - 499
Founded
2004
Country
USA; Canada

Founded in 2007, OnGraph is a global software development company headquartered in Noida, India. Since our establishment, we have brought custom software products to clients coming from small, mid-sized and large companies. Currently, we have rendered quality web and mobile development services to companies engaged in varied markets like health care, banking & finance, eCommerce, education, telecom, media & entertainment, and more.

Our team of diverse IT professionals consists of highly skilled software developers, testers and project managers. They have enabled us to effectively handle software projects of any scale and complexity. As part of this journey, we have made our presence in a different part of the globe. OnGraph has been successful in providing the environment where a diverse team shares technological expertise and applies their competencies to contribute to the company's capacity to meet the client's specific needs.

Rates
$25 - $49 / hr
Employees
50 - 249
Founded
2007
Country
India; United States; Canada

Smith.ai is a superior receptionist service that specializes in converting new potential clients who call, text, or visit your website. Our professional receptionists do much more than answer calls and website chats -- they screen and intake clients, schedule appointments, take payments, and follow-up with online leads. And now our AI-backed live chat is available 24/7.

Rates
Undisclosed
Employees
50 - 249
Founded
2015
Country
United States

Founded in 1995 and headquartered in Long Island, New York, Solveda is an award winning software design and development company. As a highly innovative global systems integrator, Solveda's commitment to on-time, on-budget projects is increasingly embraced by some of the world’s best run businesses.

Over the past two decades, Solveda has served customers ranging from Fortune 500 companies to the world’s largest retailers. Solveda has built patent-winning mission critical systems like the trading and accounting system at American Financial Group, run-the-business ERP solutions, and highly transactional eCommerce sites at Sleepys, mJunction and Carrefour.

Solveda's design and software practice brings strong solution design capabilities around a wide array of proprietary, commercial and open source platforms. The enterprise solutions practice offers custom development and product engineering solutions.

Solveda provides number of sevices which includes but not limited to HCL Commerce, SFCC, Magento, PHP, Java, Mobile application development, QA etc.

Rates
$25 - $49 / hr
Employees
50 - 249
Founded
1995
Country
United States; India

SOR'UN is an online messaging platform for companies, delivering services to clients with real-time messaging from very different channels. All written communication channels are in “One Place"​!

With SOR'UN companies can easily manage questions, requests and suggestions from both their own channels and from the platforms on which their customers are located. With WebChat and AppChat products, companies can get live support for their site and mobile application.

Rates
Undisclosed
Employees
10 - 49
Founded
2014
Country
United Kingdom; Turkey

Software company in India, SynapseIndia provides Web & Mobile App Development services since 2000. Delivered 10,000+ projects to global clients in various business domains like real estate, education, automotive, etc. Our list of clients includes companies such as Kenwood, Audi, IBM, etc.

Rates
< $25 / hr
Employees
50 - 249
Founded
2001
Country
United States; India; United Kingdom

Tejora leverages its expertise across 100+ technologies to simplify paramount enterprise solutions in various capacity.

Offering varied Technology services globally, we have helped Entrepreneurs to launch Innovative software products and Enterprises to strategize their Digital Agenda.

Rates
$25 - $49 / hr
Employees
50 - 249
Founded
2003
Country
India

ThirdEye Data leverages Artificial Intelligence, Machine Learning & Big Data technologies to build higher value technical solutions for customers worldwide.

ThirdEye is a Silicon Valley based one-stop-shop for Data Sciences, Analytics & Engineering services & products.

ThirdEye has a decade of experience in building end-to-end technical solutions for Fortune 500 companies and start-ups as well.

ThirdEye's services help organizations transform knowledge into strategic & tactical insights for informed & timely business decisions.

Rates
$50 - $99 / hr
Employees
50 - 249
Founded
2010
Country
United States; India

Unibot — chatbot development company, located in Kyiv, Ukraine.

Chatbots are an essential way to let users interact with organizations. They speak the same language we do, can answer questions and offer support. By adding a natural language to messaging apps and social channels, bots can break down the barriers to fast, efficient customer communications.

We are a team of developers, digital marketers, creative writers, and strategists. And we create chatbots for instant messaging between brands and people.

We create automatization of wide range of business areas (banks, electronic wallets and payment systems, gaming, government housing systems, informational web portals, ticket systems).

Creative task solving approach!

Rates
$25 - $49 / hr
Employees
2 - 9
Founded
2016
Country
Ukraine

Unicsoft provides professional software development services for sustainable growth of SME and start-ups worldwide, since 2005. We deliver our day-to-day services with transparency, clarity, and most importantly — care for our customers.

We believe the true value of partnering with us lies in our ability to understand business goals, processes, context, and business requirements to make only reasonable changes, which stand to benefit your company’s sustained growth. Over the past 10 years, we have been able to grow 15 times in size, and we've been able to sustain our 75% customer retention rate. Some of our partnerships last more than 8 years already.

We offer full-cycle custom software development and dedicated team, committed solely to your business.

Rates
$25 - $49 / hr
Employees
50 - 249
Founded
2005
Country
Ukraine; United Kingdom; Singapore

Velotio is an offshore agile development team of high-caliber engineers based out of India. You can hire our niche engineers to fulfill skill gaps in your team and scale your engineering efforts; or entrust us with complete product development projects.

Rates
$25 - $49 / hr
Employees
50 - 249
Founded
2017
Country
India
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Reasons to create a chatbot solution with the help of chatbot companies

Working with professional chatbot developers, you can be sure that they will create an effective chatbot solution that will bring your company a lot of benefits. You will be able to improve customer experience and considerably enhance business productivity. Among other reasons to develop a chatbot solution are:

Cost-effectiveness

A chatbot is an eligible investment. Chatbot development takes less time and money than the creation of a dedicated application or additional staff hiring. You will be able to reduce your labor costs and cut down expenses related to human-factor mistakes.

Time-saving

Chatbots automate frequent and routine tasks. Therefore human employees will have more time to work on more critical issues. Besides, due to the immediate answers of chatbots, your customers will not have to waste their time waiting for a response.

Active interaction with customers

Firms used to wait for the customers to apply to them. Today, chatbots allow businesses to have active interactions with their customers by initiating communication and checking how they utilize their websites. Information on customer behaviour can be utilized to offer great incentives, improve site navigation, and handle future issues.

Analysis of customer data

Chatbot development companies can create chatbots that collect feedback during each interaction. This can help businesses significantly improve provided services and goods. Chatbots can also monitor behavior patterns of their customers and record user data. Having this information, companies can identify the best ways to promote their goods and services, as well as challenges that appear as customers are using their online platform.

Improvement of customer engagement

Most enterprises do their best to engage their customers by means of social media. However, chatbots can be used even more effectively in these terms. With the help of chatbots customers can receive needed information and support avoiding the stress associated with talking to a stranger.

Customer base extension

Chatbots can considerably optimize lead generation, as they provide a user with necessary information throughout the whole interaction with your site, turning the user into a lead. Chatbots also increase conversion rates by guiding leads directly toward booking or buying. Furthermore, chatbots help to identify qualified leads in order to focus primarily on them.

Main chatbot types

  • Scripted chatbots are the most widely used. These chatbots provide answers using a method of predetermined questions.
  • Menu-based chatbot works almost similarly as users have to select menu points to let chatbot clearly understand what they want to know.
  • Keyword recognition-based chatbots are definitely more sophisticated. Such chatbots give answers on the ground of analyzed keywords from users' inquiries. Designing these chatbots developers combine customizable keywords and artificial intelligence.
  • Hybrid chatbots include elements of all chatbot types mentioned above. Users can get direct answers to their questions or make corresponding selections in a menu if a keyword recognition method offers improper answers.
  • Contextual chatbots are data-driven. Machine learning and artificial intelligence are used to store and analyze each conversation. This information is used for continuous self-improvement.
  • Voice-enabled chatbots are the most advanced chatbot type. They utilize users’ speech to encourage corresponding responses.
Updated: November 26th 2020