In the case of outsourcing non-voice business processes, employees do not work in call centers, and work at workplaces, performing back-office tasks; thus, they do not use their voice. In a non-voice based process, the tasks, as well as customer issues handled through email and chat. There are some services handled in the non-voice process like:
Unlike voice BPO, where employees just need to be able to speak, non-voice BPO employees usually need formal training in their specific field to perform their work duties. Actually, the non-voice processes are as cost-effective and efficient as voice processes, so it’s only up to you what type of BPO to choose. Here is a list of best and affordable Non-Voice BPO companies ranked based on proven skills & experience.